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Spanaway Veterinary Clinic
- Spanaway, WA
About this business
Location details
16920 Pacific Avenue South, Spanaway, WA, 98387, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
My cat went into their vet for emergency surgery for a urinary blockage and 3 days later I was called saying he died. He went in on a Friday. Saturday and Sunday I got calls from the vet saying like he came out of surgery good and he was recovering ok and that they we’re just waiting a couple more days to send him home to make sure he was completely ok. Monday was a holiday so no phone no problem it was expected, they woke me up at 7-8am to tell me my cat had died sometime on Sunday and wanted to know what I wanted to do wit... read more
Business response:
I'm sorry to here that you have this concern. I checked on my information and noticed that this happened a year ago. Please give us a call to discuss.
INEFFECTIVE STAFF, VETS NOT QUALIFIED TO TREAT EXOTIC ANIMALS, CONTRIBUTED TO DEATH OF OUR PARROT The best way to describe our experience with the Spanaway Veterinary Clinic is nightmarish. The amount of emotional stress, and frustration that my husband and I went through while dealing with that clinic was intolerable. I am writing to share our story and experience so pet owners of exotic animals can be warned. But first, to be fair, overall the staff and vets were friendly and seemed to sincerely care about animals.... read more
Business response:
Hi Julie, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise.
horrible customer service and extremely rude staff. my dog was scheduled for a vaccine. he went in and had spots on his stomach. I was planning on taking him back at a later date and next thing I know I have a $500 vet bill for a vaccine appointment. the vet yelled at me for "sending a messenger" when I had to work as well as started pushing me to make another appointment to come back. she was very rude, and very dismissive. Definitely does not care about what the customers want. going to be finding a new vet that is compass... read more
Business response:
Hi Sara, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise.
I am so disappointed in this place. I did my research and it had good reviews and felt I could trust them with my pet. 1) the lack of communication is horrible, they don't show you x-rays, lab results, or even give you instructions on when or how to feed your dog medicated food, unless you request which take up to 3 days to receive. 2) the nurses or whoever answer the phone are rude and seem annoyed when you ask them to many questions. 3) they prescribed me a food for my dog that was disconnected and told me I just need t... read more
Business response:
Hi DeeAnn, we are unable to locate you as a client in our files. We are sorry to hear you were not satisfied with your pet’s visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Can you please give us a call and speak to a lead to provide your information and pets name. We want to make sure we address your concerns as soon as possible.
I had been a client for many years, Until last week when I called with a true emergency with my Doberman who needed to be seen and was told to call other vets as you were closing in a hour in a half! Needless to say when I got her to the vet she was in critical condition and spent 3 nights in the hospital. Obviously going home on time is more important than seeing clients that needed help! Shame on you!
Business response:
Hi Sara, we are sorry to hear you were not satisfied with Spanaway Vet. We appreciate our emergency hospitals to support our patients after our appointment hours. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. If you would like to discuss further ,please give us a call at your convenience.
Neglecting to see my dog for a follow up after you gave her shots and did not diagnose congestive heart failure... which her new vet said was visible... my dog had to be put down a week after you people saw her and ignored her a revisit. Never go to Spanaway Vet!
Business response:
Hi Paula, we are sorry to hear you were not satisfied with your pet’s visit. We are also so sorry to hear about the loss of your fur baby. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Please give our associate manager a call at your convenience to go over your concerns.
When people try to do right thing (I have rescued cats now for 21 years... with a few year break), The cost for spay and neuter should not be so prohibitive that it discourages you from doing so again. These two kittens were an inch away from ditch bait. I get that spay is more expensive and I was told the prices of spay and neuter before I brought them in. And knew there would be a vaccine fee. But EACH vaccine is 22$. And as they hadn’t seen the ditch dodgers before, the exam was EXTRA.... an extra 59. Per kitty. 508... read more
Business response:
Thank you for providing us feedback as we continue to try to master curbside service. We realized today that there were misses with our text feature. That is why you saw us putting tape over that option. So that we can fix the kinks and hopefully had caught it before to many hiccups occured. We are sorry you had that experience and are working hard everyday to adapt and change for our clients and patients, while keeping everyone safe during this stressful time.
The doctors are amazing ! The front office staff is hit and miss. There is one person that is very unhelpful every time we call and do not feel they like pets. We are switching clinics because we are not happy with the customer service o f the front office.
Business response:
Thank you for coming in and giving us another shot. We are happy to take care of your fur babies vaccines and flea prevention needs. 💓
I have 5 cats and one dog. One of my cats needed dialysis. I usually drive to Federal Way from Spanaway for my vet. My husband had been after me to find a vet closer to the house. This being 10 minutes away, I walked in (before the Covid shutdown) to inquire about price and availability for my cat. The lady at the front desk was incredibly rude! The gentleman in front of me had two hyper puppies. The first words out of her mouth to me was to complain about his dogs driving her crazy. She refused to answer any questions or ev... read more
Business response:
We are sorry to hear you had that experience prior to us not letting clients in, back in March. We strive to get better with all the feedback we receive. We love our clients and strive to be the best we can. Especially during this stressful time. We appreciate you taking the time to let us know. So we can get better.
Frequently asked questions about Spanaway Veterinary Clinic
How is Spanaway Veterinary Clinic rated?
Spanaway Veterinary Clinic has a 4.2 star rating with 1,600 reviews.
When is Spanaway Veterinary Clinic open?
Spanaway Veterinary Clinic is open now. It will close at 6:00 p.m.