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Stanek Windows
- Windows Installation
- Romulus, MI
About this business
Location details
11895 Wayne Rd, Suite 104, Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had Patio Enclosures replace our screened lanai. This was a total of $15,000. When the work was completed, there were issues that had not been taken care of. Quality issues. Downspout will not work because the hole is not cut in the gutters. Things were not provided as a part of the room as per the agreement. Cannot get anybody to respond to these issues and they will not follow through. One of the worst companies I have ever dealt with in 60 years. I have repeatedly reached out to them to try and get them to fix these is... read more
Is there a zero star review? We have been in limbo with this company since the beginning of this year. We contracted them in April of this year and they said our CAD drawings would be done in 2 weeks. No calls and several weeks later an we had left numerous messages and was unable to get anyone to call us back. In fact, their number often goes in a loop where you can hit any option and it just frustratingly goes back to the beginning. The only way we are ever able to get anyone live is by calling another Great Day Improvemen... read more
Business response:
We sincerely apologize for any dissatisfaction you experienced with our services. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. Our records indicate we cancelled your contract on 8/15/24 and refunded you as we could not build your project due to the *** needs. Thank you.- The Great Day Improvements Team
Spoke with *** at Home Show asking if they installed windows on a manufactured home, *** said they do not. However, before I could get 10 steps away another *** stated they do work on manufactured home. Took my information setting an appt, with a promise of Buy 2 -2 free and 40% discount ********** came for appt. received call to confirm 11am when it was set for 12. As 11 am did not work rescheduled for following day at 2pm. Received another call to confirm appt stating a different time, told her it's 2 pm. Later another cal... read more
Had a couple of problems from beginning to end. They address the problem and handled it in a timely letter. Crews and staff were professional and friendly.
Business response:
Thank you for your feedback! While we regret there were challenges along the way, were glad our team was able to address them promptly and professionally. Its great to know our crews and staff met your expectations with their professionalism and friendliness. Enjoy your new room! - The Great Day Improvements Team
Great professional service. I have had the screens from them for 20 years and added glass to the patio to enclose it. I would recommend them for sure.
Business response:
Thank you for your kind words and your loyalty over the years! We're delighted to hear youve enjoyed our screens for two decades and are now enjoying your newly upgraded patio. Your recommendation means so much to us! Thank you!- The Great Day Improvements Team
The expertise of the staff, the quality of the product and the accuracy of the installation was PHENOMENAL!! From the Salesperson to the Operations Coordinator (**** ********) to the Technicians - the entire team did an excellent job! We highly recommend this company!
Business response:
We are thrilled to hear of the exceptional experience **** and our entire team could deliver for you and your home. We pride ourselves on creating experiences like this for each and every customer. Thank you for taking the time to leave your review and we hope you enjoy your new room for many years to come! - The Great Day Improvements Team
While we love our sunroom always so disappointed at businesses standing behind product. ***** warranty on window lock mech. Company charges ****** for service call. So sad....they consider that a reasonable chg to repair something that should not malfunction in that short time span. Businesses.....support your product!!!
Business response:
We understand it can be frustrating to learn that a service call would cost additional but as stated in the contract you signed, there are costs that are accumulated during service that are not covered under warranty. For 2 years there is no charge for labor/service fee. After 2 years a service call fee is applicable. We apologize for any confusion.- The Great Day Improvements Team
Bill and crew did a great job! The job was completed very quickly! Thanks!
Business response:
Thank you for your wonderful feedback! We're delighted to hear **** and his team provided such professional and efficient service during your installation. Completing the job to your satisfaction is a testament to their dedication and skill.- The Great Day Improvements Team
Awesome product and customer service, worth every dime!! The installers were paid close attention to detail, cleaned up after themselves and made sure we know how to fully operate the new enclosure before leaving.
Business response:
Thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience from start to finish with our entire team. Providing efficient and professional service is a top priority, and we're delighted that we could meet your expectations at every phase of the process. Enjoy your new room! - The Great Day Improvements Team
Frequently asked questions about Stanek Windows
How is Stanek Windows rated?
Stanek Windows has a 4.1 star rating with 582 reviews.
When is Stanek Windows open?
Stanek Windows is open now. It will close at 6:00 p.m.