STAR ER

4.6

Emergency Medicine
Lubbock, TX

About this business

Healthcare Emergency Medicine

Location details

7007 Indiana Ave, Lubbock, TX, 79413, United States

Get directions

4.61,672 reviews

Select a rating

Dannielle V.

4 years ago

I never made it to an exam room and medical staff spent all of five minutes with us on the issue then immediately discharged us. I can only imagine the astronomical bill that will result from having that.

Business response:

Thank you for taking the time to share your feedback. We would appreciate the opportunity to learn more about your visit and address your concerns. Our Medical Director, Dr. Skelton, tried to contact you by phone but could not reach you. At your convenience, please call Dr. Skelton at 806-701-4141.

Kylar G.

4 years ago

First off the staff was nice, no complaints with that! My son had an asthma attack set off by allergies. To make a long story short the receptionist came back to the room and collected $500 before they treated my son!! In my opinion this place is about the money first!! I was not impressed!!

Business response:

Thank you for speaking with Anna from our leadership team on the phone recently. Our priority is always the safety and well-being of our patients, and we apologize if this was not your perception. We genuinely hope your son is feeling better, and please do not hesitate to reach out to Anna if you have any questions or need additional assistance.

Stacy R.

4 years ago

A thorough examination with X-rays would’ve saved me a 2 days of pain and another $150 ER copay at UMC to find out what should’ve been diagnosed on Tuesday.

Business response:

Thank you for speaking with our Medical Director, Dr. Skelton, on the phone recently. We appreciate the opportunity to take care of our patients and genuinely value your feedback. We hope you are recovering well, and please do not hesitate to contact Dr. Skelton if you have any questions or need additional assistance.