This profile has been claimed by the business owner or representative.
STAR ER
- Emergency Medicine
- Lubbock, TX
About this business
Location details
7007 Indiana Ave, Lubbock, TX, 79413, United States
Get directions
I do not recommend this place. Horrible experience. Went there super sick at 5:30 am. Really creepy environment at that time. No patients were there. The staff was sleeping. The doctor was very unprofessional and seemed annoyed with seeing me. AFTER the doctor was done with his 2 min evaluation they wanted payment right then before writing a prescription or doing anything for me. When I was walking out the nurse came up and asked me a bunch of questions to write down in the notes since she didn’t see for my vitals before the... read more
Business response:
Thank you for taking the time to provide your feedback. We would appreciate the opportunity to address your concerns. Our Executive Director of Nursing, Alejandro, attempted to contact you but could not reach you. At your convenience, please call Alejandro at 512-387-3800.
Great service all around
Business response:
Hello Ms. Garcia, Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our service at STAR ER. We value your opinion and look forward to serving you again in the future. Thank you for choosing STAR ER!
The staff was wonderful, they took care of me and my husband.
Business response:
Hello Ms. Garcia, Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that our staff provided you and your husband with wonderful care. It is always our goal to ensure our patients feel well taken care of during their visit to STAR ER. We appreciate your feedback and hope to have the opportunity to serve you again. Thank you again.
Check in was friendly, CMA/Nurse was ok. The Dr was RUDE!!!! I explained what happened. How I sustained my injury and she proceeded to make a comment to imply that I was "hit" or "abused". I did not appreciate that. If she had suspected that I was abused, she did not in anyway try to offer any assistance other than make judgmental comments. She never checked if I had a concussion. I hit my head on a tile floor, cut above my eyebrow, bruised my cheek, knee, shoulder. Nothing was examined. Thanks for the RUDE, JUDGEME... read more
Business response:
Thank you for taking the time to input on your recent visit. We strive to provide the highest level of care and we apologize that this was not your experience. Our Medical Director, Dr. Skelton. attempted to contact you to address your concerns but could not reach you. At your convenience, please call Dr. Skelton at 806-701-4141. Our team is always looking for ways to improve and will follow up on the issues you described.
Ads front receptionist very nice Kevin or Kelvin paramedic very nice and funny friendly And Doctor very nice
Business response:
Thank you so much for your kind words, Pamela. We really appreciate you taking the time out to share your experience with us. Cheers, STAR ER
Everyone from the front to the Doctor was very nice
Business response:
Thank you so much for your kind words, Pamela. We really appreciate you taking the time out to share your experience with us. Cheers, STAR ER
doctors were very thorough ,treated me with expert care. very pleased with service provided
Business response:
Hello Ms. Long, Thank you for your kind feedback! Our Star ER staff will be thrilled with the 5 stars and kind words! Hope you get well soon. Thank you again!
Very disappointed this evening. We have always bragged to everyone how much we love star ER and how we have always been treated well. Past experiences they have been so thorough and got us in and out quick. (Have used them 3 times previously). This evening, unfortunately, was a complete 360. We showed up with my wife running a 102 Fever and having trouble breathing , also with our two boys ( 2 & 4) with same issues. Unfortunately they didn’t take insurance for our boys - no big that’s out of their control. We decided to have... read more
Business response:
Thank you for bringing this matter to our attention. We regret that your recent experience was anything less than stellar. Our team is always looking for ways to improve and would appreciate the opportunity to address your concerns. At your convenience, please call our Nurse Manager, Tim, at 806-701-4141.
Was sick and old. Running temp and congestive cough with chills and shaking.
Business response:
Hello We really appreciate you taking the time to share your 5 star rating with us! We're grateful you chose our Star ER location where we're always here to help 24/7. Thank you for the kind words. It was our privilege to serve you. Please get well soon and thanks again!
Frequently asked questions about STAR ER
How is STAR ER rated?
STAR ER has a 4.6 star rating with 1,692 reviews.
When is STAR ER open?
STAR ER is open now. It is open 24/7.