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STAR ER
- Emergency Medicine
- Lubbock, TX
About this business
Location details
7007 Indiana Ave, Lubbock, TX, 79413, United States
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Prompt and courteous
Business response:
Hello, Thanks so much for the kind words and 5 stars! We appreciate you taking the time to write. Please get well soon and thank you again!
Short wait. Straight forward doctor.
Business response:
Hello Mr. Castles, Thank you for choosing our Star ER when you needed emergency medical treatment. We are so happy you were pleased with your visit at Complete Care and we'd like you to know we'll be here ready and waiting if you ever need us again in the future. Thanks again!
But having nicer staff
Business response:
Thank you for speaking with Jamey from our leadership team. Our team is always looking for ways to improve and will follow up on the issues you described. Please do not hesitate to reach out to Jamey if you have any questions or need additional assistance.
I did this survey previously today. Clicked on it by mistake. But, Star ER, staff, and doctors were excellent!
Business response:
Hello Mr. Conway, We appreciate your feedback. Thank you for choosing STAR ER for your emergency care needs. We love the high rating. Please take care!
I was able to get in to be seen as soon as I got there. Staff was very friendly and efficient. I had X-rays done within 20 minutes, maybe less, after arrival. Dr. Skelton listened carefully to my explanation as to what happened and immediately started the process to have me taken care of. I would highly recommend Star ER to anybody, which I have. The building is very neat and well taken care of, and the staff goes above and beyond so far as making the patient (in this case,me) comfortable and start the necessary procedu... read more
Business response:
Hello Mr. Conway, We appreciate your kind words and are glad to hear about your positive experience at STAR ER. Thank you for recommending us to others. We apologize for any inconvenience regarding your Medicare iinsurance and will continue to advocate for change. Complete Care is doing it's best to have that decision reversed so we can honor all Medicare, Medicaid and Tricare insurance and we are proud people like yourself will join the fight with us! We hope you get well soon, If you ever need us again, we'll be right ... read more
Amazing staff . Caring and very informative.
Business response:
Hello Mr. Wetter, Thank you so much for taking the time to leave an excellent rating. We really appreciate your trust in us. We are here and ready to help 24/7. Please take care and stay safe out there!
The staff was amazing. I felt very comfortable and informed on what was going on. Thank you guys!
Business response:
Hello Mr. Wetter, We appreciate your kind words and 5 star rating! So very grateful you choose STAR ER for your healthcare needs. Our staff is top notch and we're so proud they represent Complete Care. Hope you feel much better very soon. Thank you again.
I do not recommend this place. Horrible experience. Went there super sick at 5:30 am. Really creepy environment at that time. No patients were there. The staff was sleeping. The doctor was very unprofessional and seemed annoyed with seeing me. AFTER the doctor was done with his 2 min evaluation they wanted payment right then before writing a prescription or doing anything for me. When I was walking out the nurse came up and asked me a bunch of questions to write down in the notes since she didn’t see for my vitals before the... read more
Business response:
Thank you for taking the time to provide your feedback. We would appreciate the opportunity to address your concerns. Our Executive Director of Nursing, Alejandro, attempted to contact you but could not reach you. At your convenience, please call Alejandro at 512-387-3800.
Great service all around
Business response:
Hello Ms. Garcia, Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our service at STAR ER. We value your opinion and look forward to serving you again in the future. Thank you for choosing STAR ER!
Frequently asked questions about STAR ER
How is STAR ER rated?
STAR ER has a 4.6 star rating with 1,653 reviews.
When is STAR ER open?
STAR ER is open now. It is open 24/7.