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Starline Tours
- Los Angeles, CA
About this business
Location details
6801 Hollywood Blvd, Suite 203, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
As Los Angeles is a huge city and we had relatively few time, we thought the best way to discover it is a hop on-hop off bus tour. However now I'm sorry to say, that for the price we paid for our 24h ticket, we had much better to pay for public transport tickets or parking lots, and could enjoy our visit much more. The waiting times for the buses are enormously long. The passenger has no clue when to get to a bus stop and how long s/he has to stand there. We spent ca. 1,5 hours with waiting for the different lines, which we ... read more
Business response:
Dear Ms. Nemeth, I'm sorry that you felt inconvenienced during your visit to LA. Unfortunately, LA is known for it's horrendous traffic which is why we can't provide a detailed to-the-minute timetable for some of our routes and why we allow a buffer of 20-30 minutes so customers can properly manage their time once they disembark. However, with their smart phone, customers are able to access in real time from a link (http://starline.syncromatics.com) the routes, locations of the buses and the expected time of the next bus at ... read more
Currently trapped on a broken down bus. No compensation or partial refund offered and when requested, the response,"there will be no refund."
Very disappointed by the Starline staff, first they sold me a 24hour pass saying it is a 24 hour total ride pass. Went to the ticket office on Santa Monica Pier and the lady was laughing at me, absolutely insulting and worse customer service. Today the purple bus was 15min before time in LA downtown and next one was 1:30 afterwards. Glad we did not book any more tour with them.
Business response:
Dear Mr. Jain, After waiting to hear a reply back from you, we received information from Katie, the employee who assisted you. From what we were told, she gave you an extension on your timed ticket due to the misunderstanding and the inconvenience you went through. As for her laughing, she didn't mean any disrespect towards you. It was meant to make light that you were misinformed by one of our staff members. Nonetheless, we're sorry that you were offended. We're also sorry that you felt the need to poorly rate us after you ... read more
Frequently asked questions about Starline Tours
How is Starline Tours rated?
Starline Tours has a 4.2 star rating with 4,321 reviews.
When is Starline Tours open?
Starline Tours is closed now. It will open at 8:00 a.m.