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Stephen Sausnock of Mutual of Omaha Mortgage
- Mortgage Lenders
- Reisterstown, MD
About this business
Location details
116 Westminster Pike, Suite 108-110, Reisterstown, MD, 21136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
the communication between the lender and customer. i didnt have to wait for return calls, they were there. today lenders, businesses forget that there success depend on us. even though we receive a lot. without us there couldnt be you. thank you for giving us service that we will rememner. its nice to know customer service still exists. thanks....james and lorraine
Business response:
I'm glad to hear that you appreciated the communication and customer service. It was a pleasure assisting you both with your mortgage needs. Your feedback is invaluable, and I'm pleased that we could provide a memorable experience. Thank you for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
It was quick very easy too understand what steve wanted. very very professional.
Business response:
I'm thrilled to hear that the process was quick and easy for you. I strive to maintain professionalism and clarity in all my interactions, and I'm glad this was reflected in your experience. Thank you for your kind words.
Verified by Mutual of Omaha Mortgage
Stephen was absolutely amazing. He guided me through the process and was always a pleasure. Never left me wondering if this was the right thing to do. Always answered my question without hesitation.
Business response:
I'm thrilled to hear that your experience was positive and smooth. It was a pleasure guiding you through the process, and I'm glad I could address all your questions confidently. Thank you for your kind words and trust in Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
The availability of Stephen !
Business response:
I'm glad to hear that my availability met your expectations, Sandra. If there's anything more I can assist you with, please feel free to reach out. Thank you for your kind words and for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
Monika was AMAZING! She should receive a bonus. Stephen was great also with answering questions. What was not great was expecting exterior painting to be done in winter months in Minnesota. That was finally changed but the lending process began in Nov and didn't close until March which I found frustrating. Also a $75 fix needed to be inspected which then cost me another $375. Felt that was a bit over the top.
Business response:
Thank you, Kristen, for your feedback. I'm glad to hear your positive remarks about Monika and that I could assist with your questions. We understand your concerns regarding the timing of the exterior painting and the inspection costs. Your input is valuable, and we will use it to improve our processes. If you have any further questions or need assistance, please feel free to reach out.
Verified by Mutual of Omaha Mortgage
Very helpful and explained the process
Business response:
Bryce, I truly appreciate your feedback and am glad to hear that you found the process explanations helpful. It's important to me that clients feel informed and supported throughout their journey with Mutual of Omaha Mortgage. If there's anything more I can do to assist or improve your experience, please don't hesitate to reach out. Thank you for choosing us!
Verified by Mutual of Omaha Mortgage
The process was very simple.
Business response:
Michael, thanks so much! I'm really glad to hear your experience was straightforward. That's always my goal – to make the mortgage process as simple and stress-free as possible. I appreciate you taking the time to share your feedback.
Verified by Mutual of Omaha Mortgage
Working with Stephen was a great experience. He answered every question quickly and honestly . Would recommend him to others .
Business response:
Matthew, thanks so much for the kind words! I really appreciate you taking the time to share your experience. It was a pleasure working with you and I'm glad I could help you through the process. I always strive to provide quick and honest answers, so it's rewarding to hear that resonated with you. I'm thrilled you had a great experience, and I hope to have the opportunity to work with you again in the future.
Verified by Mutual of Omaha Mortgage
Friendless, clarity, professional, easy to get along with.
Business response:
Thank you, Marion, for the outstanding rating and kind words. I'm really pleased that you found the service friendly, clear, professional, and easy to deal with. Your feedback affirms the hard work we put into our customer service at Mutual of Omaha Mortgage. It was a pleasure working with you!
Frequently asked questions about Stephen Sausnock of Mutual of Omaha Mortgage
How is Stephen Sausnock of Mutual of Omaha Mortgage rated?
Stephen Sausnock of Mutual of Omaha Mortgage has a 4.9 star rating with 66 reviews.
When is Stephen Sausnock of Mutual of Omaha Mortgage open?
Stephen Sausnock of Mutual of Omaha Mortgage is closed now. It will open at 9:00 a.m.