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Stonebriar Chevrolet
- Car Dealers
- Frisco, TX
About this business
Location details
9950 Highway 121, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Excellent Customer Service David Steele provided excellent customer service and gave us a fantastic deal on a pre-owned vehicle for our teen driver. Would recommend David to anyone in search of a vehicle.
Excellent Service - each and every time! Normally I am not such a high rater when it comes to experiences with car dealerships and service departments but I have to say each and every time Stonebriar Chevrolet beats our expectations. We have purchased vehicles from Stonebriar and will go no where else due to their repeatable service, friendliness and ability to work with us. The entire vehicle purchase process from decision making, questions to be answered and then purchasing and finance has been repeatedly above satisfactio... read more
Best Service & Dedication to Customer Satisfaction Stonebriar Chevrolet is one of the best dealerships out there. Their dedication to customer satisfaction is unlike any other. We didn't purchase our car there (wish we had) however we have our car serviced there and the service representative, Ross, has always put my satisfaction as the top concern. I am not always an easy person to work with, but Ross' compasion and confidence shines through! He goes above and beyond to research issues and find solutions to problems that I ... read more
We bought our Tahoe at Stonebriar Chevrolet and have We bought our Tahoe at Stonebriar Chevrolet and have always had it serviced there. We have always had excellent service! Caleb is our service rep- he is great!
Business response:
We are thrilled to hear about your wonderful experience with your Tahoe purchase and ongoing service. Your loyalty means everything to us, and we're delighted that you've consistently received outstanding care throughout your ownership journey. It's fantastic to know that your service representative has provided such exceptional support - having a trusted team member makes all the difference in maintaining your vehicle. We truly value customers like you who trust us with both their purchase and service needs, and we look for... read more
? Very Disappointing Experience ? Poor Communication and ? Very Disappointing Experience ? Poor Communication and Service I had a very disappointing experience at Stonebriar Chevrolet. Unfortunately, the staff did not seem service-minded, and the overall focus appeared to be more on profit than on customer care. I brought my Chevrolet Tahoe in for a simple console latch spring replacement. The issue had already been diagnosed at another dealership, and I clearly explained this when I dropped off the vehicle. Despite that, I ... read more
Business response:
It's regrettable to hear about the challenges you experienced, and we understand your frustration. Your feedback helps us understand where we can work to improve. We take these concerns seriously as they highlight important areas where we can better serve our customers. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Dan Irwin at Dirwin@vtaig.com or Lenah Eszlinger at LCoe@stonebriarchevrolet.com so we can address these concerns directly.
The service was terrible. The service was terrible. The salesman was terrible too many hidden prices be upfront with people. I would love to bought a truck. I looked at very disrespectful Service individuals. I would never recommend anyone to come there. You have a service man there by the name of Antonio said he’s a manager who need some type of training how to treat people you talk to me like I was a total idiot and I want you to know this is not the end of that conversation with me, I know you said I sound like a disgrunt... read more
Business response:
We’re concerned to hear that your visit left you feeling disrespected and frustrated, as that is never the experience we aim to provide. Our team strives to communicate pricing clearly and treat every guest with professionalism and courtesy. We take feedback seriously and use it to reinforce our commitment to better service. Please reach out to our Customer Service line at 214-472-5535 so we can learn more and address your concerns directly.
This is the worst place I’ve ever bought a car from they This is the worst place I’ve ever bought a car from they lied about the ceramic coating then tried to steal the second set of rims that they had put on and charged me for them then straight up defrauded me in finance telling the only way I could get prime rate was by backloading the contract with $11k in warranty and other things I didn’t want then I got a letter from a lender that I was approved with 5k down but was never asked or told about this because they made not... read more
Business response:
Thank you for bringing this to our attention, Alan. We understand your frustration. Your concerns are important to us, and we take these matters seriously. We would appreciate the opportunity to discuss your experience further. Please contact our Customer Service line at 214-472-5535 so we can work toward a resolution.
The finance department at Stonebriar Chevrolet are a The finance department at Stonebriar Chevrolet are a bunch of cr$&&ks who add maintenance plans, roadside assistance, key and tire replacements r plans without any approvals or any explanations. Do not buy a car from STONEBRIAR CHEVROLET SINCE THEY WILL GET YOU .
Business response:
We regret to learn about your concerns, and we understand your frustration. Your experience does not reflect the transparent and honest service we strive to provide every customer. We take these matters seriously and would appreciate the opportunity to review what happened during your visit. Please contact our Customer Service line at 214-472-5535 so we can address your concerns directly and work toward a resolution.
Awful experience. Awful experience. Car was not available when I went for my appointment. Why wasting my time and telling me car is available to show
Business response:
We regret that your appointment did not go as planned and that the vehicle you expected was unavailable. Our goal is always to provide accurate information and a seamless experience, and feedback like yours helps us improve our processes. We appreciate you sharing your experience and giving us the opportunity to reflect on how we serve our guests. Please contact our Customer Service line at 214-472-5535 so we can assist you directly.
Frequently asked questions about Stonebriar Chevrolet
How is Stonebriar Chevrolet rated?
Stonebriar Chevrolet has a 4.4 star rating with 9,877 reviews.
When is Stonebriar Chevrolet open?
Stonebriar Chevrolet is closed now. It will open at 8:30 a.m.