This profile has been claimed by the business owner or representative.
Stonebriar Chevrolet
- Car Dealers
- Frisco, TX
About this business
Location details
9950 Highway 121, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Best Service & Dedication to Customer Satisfaction Stonebriar Chevrolet is one of the best dealerships out there. Their dedication to customer satisfaction is unlike any other. We didn't purchase our car there (wish we had) however we have our car serviced there and the service representative, Ross, has always put my satisfaction as the top concern. I am not always an easy person to work with, but Ross' compasion and confidence shines through! He goes above and beyond to research issues and find solutions to problems that I ... read more
I recently purchased my first vehicle from Stonebriar I recently purchased my first vehicle from Stonebriar Chevrolet in Frisco, TX, and unfortunately the experience has been extremely frustrating. I was never informed about a major mechanical issue with the vehicle at the time of purchase, which is something I believe should have been clearly disclosed. After discovering the problem, I brought the vehicle in for service, only to be told the necessary part would take weeks to arrive. Communication throughout this process has... read more
Business response:
It's unfortunate to hear about the challenges you faced, and we understand your disappointment. The situation you've described is not the standard we aim for. Your experience matters to us, and we would appreciate the opportunity to discuss this further with you. Please contact our Customer Service line at 214-472-5535 so we can address these concerns directly and work toward a resolution.
? Very Disappointing Experience ? Poor Communication and ? Very Disappointing Experience ? Poor Communication and Service I had a very disappointing experience at Stonebriar Chevrolet. Unfortunately, the staff did not seem service-minded, and the overall focus appeared to be more on profit than on customer care. I brought my Chevrolet Tahoe in for a simple console latch spring replacement. The issue had already been diagnosed at another dealership, and I clearly explained this when I dropped off the vehicle. Despite that, I ... read more
Business response:
It's regrettable to hear about the challenges you experienced, and we understand your frustration. Your feedback helps us understand where we can work to improve. We take these concerns seriously as they highlight important areas where we can better serve our customers. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Dan Irwin at Dirwin@vtaig.com or Lenah Eszlinger at LCoe@stonebriarchevrolet.com so we can address these concerns directly.
The service was terrible. The service was terrible. The salesman was terrible too many hidden prices be upfront with people. I would love to bought a truck. I looked at very disrespectful Service individuals. I would never recommend anyone to come there. You have a service man there by the name of Antonio said he’s a manager who need some type of training how to treat people you talk to me like I was a total idiot and I want you to know this is not the end of that conversation with me, I know you said I sound like a disgrunt... read more
Business response:
We’re concerned to hear that your visit left you feeling disrespected and frustrated, as that is never the experience we aim to provide. Our team strives to communicate pricing clearly and treat every guest with professionalism and courtesy. We take feedback seriously and use it to reinforce our commitment to better service. Please reach out to our Customer Service line at 214-472-5535 so we can learn more and address your concerns directly.
This is the worst place I’ve ever bought a car from they This is the worst place I’ve ever bought a car from they lied about the ceramic coating then tried to steal the second set of rims that they had put on and charged me for them then straight up defrauded me in finance telling the only way I could get prime rate was by backloading the contract with $11k in warranty and other things I didn’t want then I got a letter from a lender that I was approved with 5k down but was never asked or told about this because they made not... read more
Business response:
Thank you for bringing this to our attention, Alan. We understand your frustration. Your concerns are important to us, and we take these matters seriously. We would appreciate the opportunity to discuss your experience further. Please contact our Customer Service line at 214-472-5535 so we can work toward a resolution.
The finance department at Stonebriar Chevrolet are a The finance department at Stonebriar Chevrolet are a bunch of cr$&&ks who add maintenance plans, roadside assistance, key and tire replacements r plans without any approvals or any explanations. Do not buy a car from STONEBRIAR CHEVROLET SINCE THEY WILL GET YOU .
Business response:
We regret to learn about your concerns, and we understand your frustration. Your experience does not reflect the transparent and honest service we strive to provide every customer. We take these matters seriously and would appreciate the opportunity to review what happened during your visit. Please contact our Customer Service line at 214-472-5535 so we can address your concerns directly and work toward a resolution.
Awful experience. Awful experience. Car was not available when I went for my appointment. Why wasting my time and telling me car is available to show
Business response:
We regret that your appointment did not go as planned and that the vehicle you expected was unavailable. Our goal is always to provide accurate information and a seamless experience, and feedback like yours helps us improve our processes. We appreciate you sharing your experience and giving us the opportunity to reflect on how we serve our guests. Please contact our Customer Service line at 214-472-5535 so we can assist you directly.
This is one of those dealerships that give dealerships a This is one of those dealerships that give dealerships a bad name. The salesman was great but the management will try to change the rules on the price and incentives. Dont trust what you see on their website. To make matters worse, the offered me a ridiculously low trade-in value that would give the employees at Carvana and Carmaxx job security. After spending over an hour there, I had to walk out shaking my head.
Business response:
We appreciate you sharing your perspective, as our goal is always to provide clear and consistent information while supporting fair trade-in and pricing practices. Feedback like yours helps us reflect on how we can improve transparency and coordination across our team. We value the opportunity to learn and enhance the customer experience. If you’d like to discuss this further, please reach out to our Customer Service line at 214-472-5535.
Purchased new truck on Black Friday. Purchased new truck on Black Friday. I have bought car in past from them and thought it was a poor experience before, but since they local I wanted to give them another shot. The deal outlined on the website was fair, so I really didn't need to negotiate it. However, when I got the deal sheet, there was an extra $2000 in aftermarket adds that was not on the website. Sales rep stated it was Berkshire Hathaway (who owns the dealership) policy that they can't show it on website. I tried to c... read more
Frequently asked questions about Stonebriar Chevrolet
How is Stonebriar Chevrolet rated?
Stonebriar Chevrolet has a 4.4 star rating with 12,279 reviews.
When is Stonebriar Chevrolet open?
Stonebriar Chevrolet is closed now. It will open at 8:30 a.m.