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Stonebriar Chevrolet
- Car Dealers
- Frisco, TX
About this business
Location details
9950 Highway 121, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
This is one of those dealerships that give dealerships a This is one of those dealerships that give dealerships a bad name. The salesman was great but the management will try to change the rules on the price and incentives. Dont trust what you see on their website. To make matters worse, the offered me a ridiculously low trade-in value that would give the employees at Carvana and Carmaxx job security. After spending over an hour there, I had to walk out shaking my head.
Business response:
We appreciate you sharing your perspective, as our goal is always to provide clear and consistent information while supporting fair trade-in and pricing practices. Feedback like yours helps us reflect on how we can improve transparency and coordination across our team. We value the opportunity to learn and enhance the customer experience. If you’d like to discuss this further, please reach out to our Customer Service line at 214-472-5535.
Purchased new truck on Black Friday. Purchased new truck on Black Friday. I have bought car in past from them and thought it was a poor experience before, but since they local I wanted to give them another shot. The deal outlined on the website was fair, so I really didn't need to negotiate it. However, when I got the deal sheet, there was an extra $2000 in aftermarket adds that was not on the website. Sales rep stated it was Berkshire Hathaway (who owns the dealership) policy that they can't show it on website. I tried to c... read more
Terrible. Terrible. We made an appointment for our first oil change and tire rotation.we arrived 5 minutes prior to our scheduled time and we were told that we would have to wait 1 hour and 45 minutes because they had walking that were in front of us. So what was the purpose of making an appointment? We spoke to a service manager and she told us she would expedite our vehicle and give us a free care cash and vacuum. While waiting we spoke to other customers who had been waiting hours as well although they had an appointment.... read more
Business response:
We take your feedback seriously and understand your frustration. The experience you've described is not the standard we strive for. Please contact Dan Irwin at Dirwin@vtaig.com or Lenah Eszlinger at LCoe@stonebriarchevrolet.com so we can address these service concerns directly with you.
In my opinion, Stonebriar is not a good and honest In my opinion, Stonebriar is not a good and honest dealership. My experience with them when buying a Vette was very poor.
Business response:
We are disappointed to hear about your experience, and we understand your frustration. The situation you've described does not reflect the standards we strive to maintain, and we would welcome the opportunity to discuss this matter further. Please contact our Customer Service line at 214-472-5535 at your earliest convenience.
Terrible experience. Terrible experience. The information requested via email was not provided, instead they insisted the best deal is if I go in person to the dealership. I had to go out of town, but Nick and anyone in this dealership do not give up constantly texting, calling and emailing after I specifically told them NO.
Business response:
We are concerned to hear about the challenges you experienced and are sorry to hear that you feel this way. Your feedback helps us recognize when our follow-up methods may not align with what our customers need. We would appreciate the opportunity to discuss your experience further and address your concerns. Please contact our Customer Service line at 214-472-5535 so we can work toward a better resolution.
Extreme Shady would not give paperwork of the deal and Extreme Shady would not give paperwork of the deal and wanting me to put money down without paperwork
We started with setting an appointment for a car on the We started with setting an appointment for a car on the lot. Upon arrival the salesman immediately passed us to a different salesman because, ?he was too busy?. The second salesman lacked knowledge of the vehicle in question as well as the offered features. Online photos showed the vehicle with 15miles, when test driving it was noted that this was inaccurate and it actually had 4200 miles. The salesman again stated he did not know about the vehicle. It was noted while w... read more
Business response:
We take your feedback seriously and understand your frustration. We are sorry to hear that you feel this way about the service you received during your visit. We genuinely appreciate you bringing these issues to our attention. Your feedback helps us identify areas where we can improve our processes and customer service standards. We would welcome the opportunity to discuss your experience further and work toward a resolution. Please contact our Customer Service line at 214-472-5535 so we can address your concerns directly.
I had a 2 PM appointment and went to the service center, I had a 2 PM appointment and went to the service center, but they said there was no reservation. A person named Terry had even sent me a confirmation text. However, nobody there took any action. Terry acted annoyed about my issue and just brushed it off, saying he didn’t know anything. They’re only friendly when selling the car—after that, the service is completely terrible.
Buyer beware. Buyer beware. Save your time and go somewhere else. They will pack the deal at every turn. Was quoted one price got there to do the deal and the price now had a dealer add of $4000 on a lease and wouldn't disclose money factor or depreciation.
Business response:
Thank you for your feedback, Patrick. We strive for transparency and appreciate your insights. If you would like to continue this discussion, please contact our Customer Service line at 214-472-5535. Your concerns help us improve.
Frequently asked questions about Stonebriar Chevrolet
How is Stonebriar Chevrolet rated?
Stonebriar Chevrolet has a 4.4 star rating with 9,874 reviews.
When is Stonebriar Chevrolet open?
Stonebriar Chevrolet is open now. It will close at 9:00 p.m.