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Stonebriar Chevrolet
- Car Dealers
- Frisco, TX
About this business
Location details
9950 Highway 121, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Terrible. Terrible. We made an appointment for our first oil change and tire rotation.we arrived 5 minutes prior to our scheduled time and we were told that we would have to wait 1 hour and 45 minutes because they had walking that were in front of us. So what was the purpose of making an appointment? We spoke to a service manager and she told us she would expedite our vehicle and give us a free care cash and vacuum. While waiting we spoke to other customers who had been waiting hours as well although they had an appointment.... read more
Business response:
We take your feedback seriously and understand your frustration. The experience you've described is not the standard we strive for. Please contact Dan Irwin at Dirwin@vtaig.com or Lenah Eszlinger at LCoe@stonebriarchevrolet.com so we can address these service concerns directly with you.
In my opinion, Stonebriar is not a good and honest In my opinion, Stonebriar is not a good and honest dealership. My experience with them when buying a Vette was very poor.
Business response:
We are disappointed to hear about your experience, and we understand your frustration. The situation you've described does not reflect the standards we strive to maintain, and we would welcome the opportunity to discuss this matter further. Please contact our Customer Service line at 214-472-5535 at your earliest convenience.
Terrible experience. Terrible experience. The information requested via email was not provided, instead they insisted the best deal is if I go in person to the dealership. I had to go out of town, but Nick and anyone in this dealership do not give up constantly texting, calling and emailing after I specifically told them NO.
Business response:
We are concerned to hear about the challenges you experienced and are sorry to hear that you feel this way. Your feedback helps us recognize when our follow-up methods may not align with what our customers need. We would appreciate the opportunity to discuss your experience further and address your concerns. Please contact our Customer Service line at 214-472-5535 so we can work toward a better resolution.
Extreme Shady would not give paperwork of the deal and Extreme Shady would not give paperwork of the deal and wanting me to put money down without paperwork
We started with setting an appointment for a car on the We started with setting an appointment for a car on the lot. Upon arrival the salesman immediately passed us to a different salesman because, ?he was too busy?. The second salesman lacked knowledge of the vehicle in question as well as the offered features. Online photos showed the vehicle with 15miles, when test driving it was noted that this was inaccurate and it actually had 4200 miles. The salesman again stated he did not know about the vehicle. It was noted while w... read more
Business response:
We take your feedback seriously and understand your frustration. We are sorry to hear that you feel this way about the service you received during your visit. We genuinely appreciate you bringing these issues to our attention. Your feedback helps us identify areas where we can improve our processes and customer service standards. We would welcome the opportunity to discuss your experience further and work toward a resolution. Please contact our Customer Service line at 214-472-5535 so we can address your concerns directly.
I had a 2 PM appointment and went to the service center, I had a 2 PM appointment and went to the service center, but they said there was no reservation. A person named Terry had even sent me a confirmation text. However, nobody there took any action. Terry acted annoyed about my issue and just brushed it off, saying he didn’t know anything. They’re only friendly when selling the car—after that, the service is completely terrible.
Buyer beware. Buyer beware. Save your time and go somewhere else. They will pack the deal at every turn. Was quoted one price got there to do the deal and the price now had a dealer add of $4000 on a lease and wouldn't disclose money factor or depreciation.
Business response:
Thank you for your feedback, Patrick. We strive for transparency and appreciate your insights. If you would like to continue this discussion, please contact our Customer Service line at 214-472-5535. Your concerns help us improve.
This place is a waste of time. This place is a waste of time. They send all the right emails but fail to follow through with anything. Got a video from Internet Director Kerri Petty about how good you will be treated and how important our customers are to them…… blah, blah, blah! Then I got a video of the truck I was asking a bit from Salesman, Jason Helsley again ….more blah, blah, blah. Neither one of them ever followed through with anything or responded to any of my emails. Even the “did you get all the info you needed” e... read more
Business response:
Thank you for your feedback, and we sincerely apologize for the frustration and disappointment you've experienced. It’s clear that we did not meet your expectations, and we take your concerns seriously. Communication is crucial, and we regret that you felt ignored despite our efforts to reach out. To address this matter properly and ensure your concerns are heard, we encourage you to contact our Customer Service line at 214-472-5535. Our team is committed to resolving this situation and improving your experience. We apprecia... read more
BEWARE. BEWARE. CLASSIC BAIT AMD SWITCH. They list a vehicle on Cars.com for one price and then you spend hours negotiating based on that price all the find out they throw in a $3000 quote dealer prep/reconditioning fee” at the very end when you get a sales sheet. It’s the classic “bait you into the dealership with one price”, and then “switch it up with another one $3k more” after hours of going back and forth. Actually feel sorry for their salesman that are either new to the industry or don’t realize the tactics that their... read more
Business response:
Thank you for sharing your experience. We are genuinely sorry to hear about your concerns regarding pricing transparency during your visit. Providing a straightforward and trustworthy process is a fundamental value for us, and we regret that your experience did not reflect this standard. To address your concerns, we encourage you to contact our Customer Service line at 214-472-5535. Your feedback is important to us, and we want to ensure that your concerns are reviewed thoroughly and addressed appropriately. We appreciate yo... read more
Frequently asked questions about Stonebriar Chevrolet
How is Stonebriar Chevrolet rated?
Stonebriar Chevrolet has a 4.4 star rating with 12,279 reviews.
When is Stonebriar Chevrolet open?
Stonebriar Chevrolet is closed now. It will open at 8:30 a.m.