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Stonebriar Chevrolet
- Car Dealers
- Frisco, TX
About this business
Location details
9950 Highway 121, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
This place is a waste of time. This place is a waste of time. They send all the right emails but fail to follow through with anything. Got a video from Internet Director Kerri Petty about how good you will be treated and how important our customers are to them…… blah, blah, blah! Then I got a video of the truck I was asking a bit from Salesman, Jason Helsley again ….more blah, blah, blah. Neither one of them ever followed through with anything or responded to any of my emails. Even the “did you get all the info you needed” e... read more
Business response:
Thank you for your feedback, and we sincerely apologize for the frustration and disappointment you've experienced. It’s clear that we did not meet your expectations, and we take your concerns seriously. Communication is crucial, and we regret that you felt ignored despite our efforts to reach out. To address this matter properly and ensure your concerns are heard, we encourage you to contact our Customer Service line at 214-472-5535. Our team is committed to resolving this situation and improving your experience. We apprecia... read more
BEWARE. BEWARE. CLASSIC BAIT AMD SWITCH. They list a vehicle on Cars.com for one price and then you spend hours negotiating based on that price all the find out they throw in a $3000 quote dealer prep/reconditioning fee” at the very end when you get a sales sheet. It’s the classic “bait you into the dealership with one price”, and then “switch it up with another one $3k more” after hours of going back and forth. Actually feel sorry for their salesman that are either new to the industry or don’t realize the tactics that their... read more
Business response:
Thank you for sharing your experience. We are genuinely sorry to hear about your concerns regarding pricing transparency during your visit. Providing a straightforward and trustworthy process is a fundamental value for us, and we regret that your experience did not reflect this standard. To address your concerns, we encourage you to contact our Customer Service line at 214-472-5535. Your feedback is important to us, and we want to ensure that your concerns are reviewed thoroughly and addressed appropriately. We appreciate yo... read more
It took 5 hrs for an oil change and tire check, then they It took 5 hrs for an oil change and tire check, then they couldn?t turn off the sensors on my tire pressure.
Business response:
Thank you for sharing your experience with us. We apologize for the long wait time and the issues with the tire pressure sensors. This is not the level of service we strive to provide, and we’d like the opportunity to address your concerns. Please reach out to Junior Rodriguez at jrodriguez01@stonebriarchevrolet.com so we can ensure a smoother experience for you in the future. Thank you for your patience, and we appreciate your feedback.
The work itself was well done. The work itself was well done. But I am giving 1 star in Customer Service. First of all, I already had a budget for the work performed, and they charged me 115$ more, no matter what. And they never call me before performing the job to request my authorization. Second, even when I speak english, I requested to be attended by somebody speaking spanish because is my tongue language and I don't know some technical words in english related to the job they had to do. So... Mr. Oscar attended me but f... read more
Business response:
Thank you for sharing your experience with us. We are truly sorry to hear about the issues you faced regarding customer service and communication during your visit. We strive to provide excellent service to all our customers, and it’s disappointing to learn that we did not meet your expectations. We would like to address your concerns directly. Please reach out to Junior Rodriguez at jrodriguez01@stonebriarchevrolet.com. He will be more than happy to discuss this matter with you and work towards a resolution. We appreciate y... read more
I have no words to describe the HORRIBLE service that I have no words to describe the HORRIBLE service that your dealership provides. Bought a truck from you last year for my sons high school graduation present. Needles to say that will be the last purchase you every get out of my family. Spent 1800 dollars on a repair that was not done right and it only took a week and a half with no vehicle and you cant provide me with a loaner so I can bring it back to get it the problem solved.
Business response:
Thank you for sharing your experience, and we sincerely apologize for the service you received. It’s unacceptable that you faced these issues, especially after making such an important purchase. Your satisfaction is very important to us, and we want to make this right. Please contact Junior Rodriguez at jrodriguez01@stonebriarchevrolet.com so we can address your concerns directly and work toward a resolution. We appreciate your feedback and the opportunity to improve our service. Thank you for your understanding, and we hope... read more
Awful. Awful. Zero stars if it were possible. Sold me a 2025 when I specifically said I did not want a 2025 but a 2024. My bad for assuming the salesman was showing me what I asked for. Realized this after everything was done at which point he said "oh, we probably don't have anymore of those". Had to pay $1995 for an accessory package that needs to be installed on my own time at my inconvenience. When asked to have this charge removed if I didn't want or need it I was told no. Bad sign when my first thought is "how soon can... read more
Business response:
We’re truly sorry to hear about your experience and understand your frustration. It’s clear that we did not meet your expectations, and we apologize for the inconvenience and confusion regarding the vehicle and accessory package. To address your concerns and find a resolution, please contact our Customer Service line at 214-472-5535. We want to make this right and ensure that your issues are properly addressed. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our... read more
Don’t go there bad customer service They also charged Don’t go there bad customer service They also charged my credit card twice They don’t want to give me my money back
Business response:
Thank you for bringing this to our attention. We are sorry to hear about the issues you’ve faced with our customer service and the billing mistake. This is certainly not the level of service we aim to provide. To resolve the situation promptly, please contact Junior Rodriguez at jrodriguez01@stonebriarchevrolet.com. Junior will assist you in addressing the billing error and ensure that your concerns are handled appropriately. We appreciate your patience and hope to have the chance to make things right.
Scummy used car sales techniques, went to see a car last Scummy used car sales techniques, went to see a car last week and was immediately hounded with "so what kind of monthly payment would you be wanting?" aka the typical price-hiding xx that most car dealers love to do. Sales person and manager were immediately combative once I shot down the notion of immediately signing papers to make a deal, and were trying to coerce me to run a credit check before I had even seen the vehicle. After seeing it and then going back inside,... read more
Business response:
We regret to hear about your recent experience with our dealership. We aim to provide transparent and respectful service throughout the car-buying process, and it's clear we fell short in your case. For further assistance and to address your concerns directly, please contact our Customer Service line at 214-472-5535. We would appreciate the opportunity to discuss your experience in more detail and work towards a resolution. Thank you for bringing this to our attention.
Until, the last oil change. Until, the last oil change. Didn’t reset the truck, wash it, or vacuum. I called the manager. Manager said, they are to busy we are short handed. By now the Manager was frustrated with me and got short with me. I said so that is what I get for 100.00. He said what do you want me to do. I said talk to the person that did the work. Manager said really you want me to walk out there and ask him, I said yes. Because it wasn’t reset we don’t know if it got changed. Manager said well all you have to do i... read more
Business response:
We sincerely apologize for the disappointment you experienced with our service, both in terms of quality and the interactions with our staff. Providing exceptional service is our priority, and we regret that we fell short of your expectations. To address your concerns effectively, we would appreciate additional details about the specific service visit, including the nature of the service, the date and time, and any interactions that left you feeling dissatisfied. This information will allow us to investigate the matter thoro... read more
Frequently asked questions about Stonebriar Chevrolet
How is Stonebriar Chevrolet rated?
Stonebriar Chevrolet has a 4.4 star rating with 9,877 reviews.
When is Stonebriar Chevrolet open?
Stonebriar Chevrolet is open now. It will close at 9:00 p.m.