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Stonebriar Chevrolet
- Car Dealers
- Frisco, TX
About this business
Location details
9950 Highway 121, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
It took 5 hrs for an oil change and tire check, then they It took 5 hrs for an oil change and tire check, then they couldn?t turn off the sensors on my tire pressure.
Business response:
Thank you for sharing your experience with us. We apologize for the long wait time and the issues with the tire pressure sensors. This is not the level of service we strive to provide, and we’d like the opportunity to address your concerns. Please reach out to Junior Rodriguez at jrodriguez01@stonebriarchevrolet.com so we can ensure a smoother experience for you in the future. Thank you for your patience, and we appreciate your feedback.
The work itself was well done. The work itself was well done. But I am giving 1 star in Customer Service. First of all, I already had a budget for the work performed, and they charged me 115$ more, no matter what. And they never call me before performing the job to request my authorization. Second, even when I speak english, I requested to be attended by somebody speaking spanish because is my tongue language and I don't know some technical words in english related to the job they had to do. So... Mr. Oscar attended me but f... read more
Business response:
Thank you for sharing your experience with us. We are truly sorry to hear about the issues you faced regarding customer service and communication during your visit. We strive to provide excellent service to all our customers, and it’s disappointing to learn that we did not meet your expectations. We would like to address your concerns directly. Please reach out to Junior Rodriguez at jrodriguez01@stonebriarchevrolet.com. He will be more than happy to discuss this matter with you and work towards a resolution. We appreciate y... read more
I have no words to describe the HORRIBLE service that I have no words to describe the HORRIBLE service that your dealership provides. Bought a truck from you last year for my sons high school graduation present. Needles to say that will be the last purchase you every get out of my family. Spent 1800 dollars on a repair that was not done right and it only took a week and a half with no vehicle and you cant provide me with a loaner so I can bring it back to get it the problem solved.
Business response:
Thank you for sharing your experience, and we sincerely apologize for the service you received. It’s unacceptable that you faced these issues, especially after making such an important purchase. Your satisfaction is very important to us, and we want to make this right. Please contact Junior Rodriguez at jrodriguez01@stonebriarchevrolet.com so we can address your concerns directly and work toward a resolution. We appreciate your feedback and the opportunity to improve our service. Thank you for your understanding, and we hope... read more
Awful. Awful. Zero stars if it were possible. Sold me a 2025 when I specifically said I did not want a 2025 but a 2024. My bad for assuming the salesman was showing me what I asked for. Realized this after everything was done at which point he said "oh, we probably don't have anymore of those". Had to pay $1995 for an accessory package that needs to be installed on my own time at my inconvenience. When asked to have this charge removed if I didn't want or need it I was told no. Bad sign when my first thought is "how soon can... read more
Business response:
We’re truly sorry to hear about your experience and understand your frustration. It’s clear that we did not meet your expectations, and we apologize for the inconvenience and confusion regarding the vehicle and accessory package. To address your concerns and find a resolution, please contact our Customer Service line at 214-472-5535. We want to make this right and ensure that your issues are properly addressed. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our... read more
Don’t go there bad customer service They also charged Don’t go there bad customer service They also charged my credit card twice They don’t want to give me my money back
Business response:
Thank you for bringing this to our attention. We are sorry to hear about the issues you’ve faced with our customer service and the billing mistake. This is certainly not the level of service we aim to provide. To resolve the situation promptly, please contact Junior Rodriguez at jrodriguez01@stonebriarchevrolet.com. Junior will assist you in addressing the billing error and ensure that your concerns are handled appropriately. We appreciate your patience and hope to have the chance to make things right.
Scummy used car sales techniques, went to see a car last Scummy used car sales techniques, went to see a car last week and was immediately hounded with "so what kind of monthly payment would you be wanting?" aka the typical price-hiding xx that most car dealers love to do. Sales person and manager were immediately combative once I shot down the notion of immediately signing papers to make a deal, and were trying to coerce me to run a credit check before I had even seen the vehicle. After seeing it and then going back inside,... read more
Business response:
We regret to hear about your recent experience with our dealership. We aim to provide transparent and respectful service throughout the car-buying process, and it's clear we fell short in your case. For further assistance and to address your concerns directly, please contact our Customer Service line at 214-472-5535. We would appreciate the opportunity to discuss your experience in more detail and work towards a resolution. Thank you for bringing this to our attention.
Until, the last oil change. Until, the last oil change. Didn’t reset the truck, wash it, or vacuum. I called the manager. Manager said, they are to busy we are short handed. By now the Manager was frustrated with me and got short with me. I said so that is what I get for 100.00. He said what do you want me to do. I said talk to the person that did the work. Manager said really you want me to walk out there and ask him, I said yes. Because it wasn’t reset we don’t know if it got changed. Manager said well all you have to do i... read more
Business response:
We sincerely apologize for the disappointment you experienced with our service, both in terms of quality and the interactions with our staff. Providing exceptional service is our priority, and we regret that we fell short of your expectations. To address your concerns effectively, we would appreciate additional details about the specific service visit, including the nature of the service, the date and time, and any interactions that left you feeling dissatisfied. This information will allow us to investigate the matter thoro... read more
Prices are not transparent and lot of hidden thing Selling scrap cars in preowned. They don’t show CARFAX online. Car with poor maintenance are selling for more price. Online shows 30K in the asking price but after reaching dealer they add unnecessary accessories like additional Key 500, tint 500 cleaning and detail 500 and commission 500 and selling at 35K Prices are not transparent.
Business response:
Thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further.
Deceptive Deceptive, fraudulent, misrepresentation, false claims, buyers beware, watch out for the service department as well. They will damage your vehicle and not take accountability. They like to respond to reviews but then when you provide details on what they did wrong they stop engaging with you. Go to another Chevrolet dealership in the area
Business response:
We take claims of damage very seriously. We would like to speak with you about your concerns and see if there's anything we can do to address them. As we have said, please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further, as Rena is able to assist you with possible solutions.
Frequently asked questions about Stonebriar Chevrolet
How is Stonebriar Chevrolet rated?
Stonebriar Chevrolet has a 4.4 star rating with 12,279 reviews.
When is Stonebriar Chevrolet open?
Stonebriar Chevrolet is closed now. It will open at 8:30 a.m.