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Stonebriar Chevrolet
- Car Dealers
- Frisco, TX
About this business
Location details
9950 Highway 121, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Prices are not transparent and lot of hidden thing Selling scrap cars in preowned. They don’t show CARFAX online. Car with poor maintenance are selling for more price. Online shows 30K in the asking price but after reaching dealer they add unnecessary accessories like additional Key 500, tint 500 cleaning and detail 500 and commission 500 and selling at 35K Prices are not transparent.
Business response:
Thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further.
Deceptive Deceptive, fraudulent, misrepresentation, false claims, buyers beware, watch out for the service department as well. They will damage your vehicle and not take accountability. They like to respond to reviews but then when you provide details on what they did wrong they stop engaging with you. Go to another Chevrolet dealership in the area
Business response:
We take claims of damage very seriously. We would like to speak with you about your concerns and see if there's anything we can do to address them. As we have said, please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further, as Rena is able to assist you with possible solutions.
Shady dealership! I purchased a 2018 Chevrolet Corvette on 8/13/2022 from Stonebriar Chevrolet in Frisco, TX. My wife and I had a good experience dealing with Adi our salesman. We agreed on the purchase price and the amount of our trade. When it came time to finance the car, TJ tacked on 2 warranties in the sales contract. He never asked if we wanted a warranty, he arbitrarily just added them. He told us we were getting such a great deal. When we questioned how much was the warranty, he lied and told us the warranty was only... read more
Business response:
Hi Russell, Please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further.
Charged for service they did not do - won’t refund Stonebriar performed a number of services on my vehicle. I was charged $105.30 for an oil change that I specifically declined at the time I dropped my vehicle off at the dealer, and the oil change was in fact not done on my vehicle. I did not notice this charge on my invoice when I paid. (It was a four page invoice.) A few days later, I did notice it and contacted my service advisor. We communicated via text messages for a whole month and twice he told me that a check (for o... read more
Don't trust this dealership. Scam artists Went to test drive a vehicle. Made an offer it was declined. Fine. Was contacted a day later, got approved for the loan, and went to sign paperwork and they added scam charges, like window tint and wanted me to pay for a second Key. I have bought and paid off 8 vehicles. NEVER once have I been up charged 1600 dollars for window tint that was already on the car, or a second key which was handed to them by the previous owner. Lack of integrity and untrustworthiness is disgusting qualit... read more
Stay away as far as possible Stay away from this dealer as far as you can. They have taken a deposit from me over a year ago and agreed to msrp pricing. Today I get a message saying that I will have to add a $5000 non refundable deposit and the car will be $50000 over msrp. This place has no integrity for repeat customer, imagine what they will do to a new customer….
Useless Extended Warranty First, I encourage each reader to look at all the reviews for Stonebriar's Service Dept. There are quite a few highly rated reviews, but almost all of the one star reviews are similar. You really should think twice before taking your vehicle to Stonebriar Chevrolet. My issue is simple. I purchased a used Chevy Cruze for my daughter. Since this car was for her commute to and from college, I also purchased the most comprehensive extended warranty that the dealership offered. Within one year, the air c... read more
Terrible Used Car Buying Experience Absolute worst buying experience I've ever had. I would give zero stars if I could. Bought a 2 year old used car with 15,000 miles on it. They "couldn't find" the spare key so they said they would keep looking. It was never found and they charged me for a new one and acted like they were doing me a favor then. Once I got home I realized I hadn't checked the spare tire and the spot for it was empty, which is my bad I should've checked and never trusted a dealership. I called and they said i... read more
DO NOT BUY YOUR CAR FROM HERE Do not buy your car from Stonebriar Chevrolet!!! They sell faulty cars!!! We brought a 2016 Tahoe from Stonebriar Chevrolet about a month ago and we have had nothing but issues with it since. We drove 4 hours up to Frisco to hopefully buy this car from salesman John Cutler. He portrays himself as a family man who wants to help you in every way but that is as far from the truth as it can be. As soon as the deal is done he wants nothing to do with you and won’t help you at all. We spent the whole ... read more
Frequently asked questions about Stonebriar Chevrolet
How is Stonebriar Chevrolet rated?
Stonebriar Chevrolet has a 4.4 star rating with 9,877 reviews.
When is Stonebriar Chevrolet open?
Stonebriar Chevrolet is open now. It will close at 9:00 p.m.