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Stress-Free Auto
- Auto Repair
- Mission Viejo, CA
About this business
Location details
23761 Via Fabricante, STE A, Mission Viejo, CA, 92691, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
In and out. No problem. Collin was as usual very accommodating. Place was clean and very purple
Business response:
Glad to hear you had a smooth and hassle-free visit! Collin will be happy to know he made your experience a great one. And yes, we do love our purple! Thanks for your support, and we look forward to seeing you again. Have a wonderful Stress-Free day!
Everyone at Stress-Free is professional and helpful. I've been using them for years. Great customer service. I like how they keep me informed as my car is being worked on.
Business response:
Thank you for being such a loyal customer over the years! We’re thrilled to hear that you appreciate our professional and helpful team, as well as the updates we provide while your car is being worked on. Your trust and kind words mean the world to us. We’re here anytime you need us—have a fantastic Stress-Free day!
I have been going to this shop for years because they are honest in their evaluation of your vehicles problems and they take the time to describe it in layman terms. I know that they are giving me correct information because my friends, who are amateur mechanics in their own right, have both recommended me to the mechanics that work here and offered the same diagnosis of the various mechanical problems I've experienced over the years. I have to admit, I was initially concerned when the new company, Stress-Free Auto Care boug... read more
Business response:
Thank you for your thoughtful and detailed review! We’re so grateful for your loyalty over the years and thrilled to hear that the transition to Stress-Free Auto Care has not only maintained but improved the level of service you’ve come to rely on. Honesty and clear communication are cornerstones of what we do, and it’s wonderful to know you feel confident in the information and recommendations we provide—especially when they align with trusted advice from your friends! We’re also delighted to hear how much you appreciate C... read more
Stress-Free Auto Care provides excellent service to the customer and is forthcoming about repair before they even move forward with things. They give you options that help you decide what you need to do without trying to break the bank. The mechanics are excellent, and they try their best to get you out of there on time
Business response:
Thank you so much for your thoughtful review! We’re thrilled to hear that you appreciated our transparent approach and the options we provided to help you make the best decisions for your car. Keeping things honest and budget-friendly while delivering excellent service is what we’re all about. It’s great to know our mechanics impressed you and worked hard to get your car ready on time. Your trust and kind words mean the world to us, and we’re always here when you need us. Have a fantastic Stress-Free day!
Customer service was great and everything was clear and concise. The guy upfront working had an answer for everything I had questions on and the service was updated consistently.
Business response:
Thank you for the amazing feedback! We're so glad you had a great experience and appreciated the clear and concise communication. It's fantastic to hear that our team was able to answer all your questions and kept you updated throughout the service. We’re here anytime you need us—have a wonderful Stress-Free day!
They really live up to their name. I've never had a stress free experience when it came to my car, until I came here. Recently, I was driving in the carpool lane on the freeway with my 6 month old when all of a sudden my car was shaking uncontrollably and I couldn't accelerate. My stress levels were off the chart. I was able to pull off the freeway and as I was waiting for the tow truck I decided to call one of the hundreds of shops near my house. I landed on Stress-Free by chance and it ended up being the best decision. Ev... read more
Business response:
Thank you so much for sharing this heartfelt review! We’re truly honored that you chose us in such a stressful moment, especially with your little one in the car. We know how overwhelming it can be when something goes wrong on the road, and we’re so glad we could provide a smooth, stress-free experience from start to finish. Hearing that you felt taken care of—from the initial quote to the communication and pick-up—means the world to us. We're thrilled to be your new go-to place and are here anytime you need us. Thank you fo... read more
This place used to do a good job. Now they seem to follow the pattern of fix something and break something. After our last visit to have a rear light replaced the left rear blinker no longer works and the front left blinker does a fast blink. They said my battery was old and not working properly. I replaced the battery and the lights still have the problem. They don't take responsibility for their actions and blame the owner. It's a shame. This place used to be very honest. Now every time I point out that something isn't wor... read more
Long story short: After taking off our door panel to diagnose why the window wouldn't close, and taking 7 hours to do only that, "Stress Free" told us they couldn't raise the window ("because it was broken") so we could take some time to figure out how we wanted to proceed, given the high quote. When we got the car home, we took the door panel off and raised the window ourselves. It was not difficult, and I'm no mechanic. In other words, they lied because they wanted us to authorize the overpriced repairs on the spot.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the experience you had with our service. It's clear that we failed to meet your expectations, and for that, we are truly sorry. The situation you described regarding the window diagnosis and repair is unacceptable. We understand your frustration and appreciate you taking the time to detail the issues you encountered, from the excessive time spent on diagnosis to the misrepresentation of the window's condition. Please know that we are taking your comments very ... read more
Charged me for 2 diagnostics; did not offer this cost go towards repair of the car. Waiting for 2 parts to arrive. I called for status 1 week later and I was told "only one part came in, don't call us, we will call you." That was 3 weeks ago. The previous company was more caring and family oriented (good guys). This place? It should not be called Stress-Free; how about Don't Care Auto.
Frequently asked questions about Stress-Free Auto
How is Stress-Free Auto rated?
Stress-Free Auto has a 4.7 star rating with 537 reviews.
When is Stress-Free Auto open?
Stress-Free Auto is closed now. It will open tomorrow at 8:00 a.m.