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Stress-Free Auto
- Auto Repair
- Mission Viejo, CA
About this business
Location details
23761 Via Fabricante, STE A, Mission Viejo, CA, 92691, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
The service was okay, but I expected more attention to detail. The staff was friendly, yet the repairs took longer than promised. Overall, decent experience but not stress-free as advertised.
Business response:
Thank you for taking the time to share your feedback. We appreciate you acknowledging our staff's friendliness and are glad you found the service to be okay. We understand your expectation for greater attention to detail and that the repairs took longer than promised, causing you stress. Please accept our apologies for this. We have recently welcomed a new manager to our team, and one of their top priorities is to ensure our service is not only thorough but also respects our customers' valuable time. We are actively working... read more
The car care is done exactly as requested by the owner. The staff is courteous and professional. If needed the staff will suggest any questionable car care areas that need to be addressed and make arrangements to fix the issue in a timely manner.
Business response:
So glad to hear you had a great experience! We always aim to provide exactly what you need while keeping you informed about any potential concerns. Thanks for your trust and support—have a wonderful Stress-Free day!
Very happy with Stress-Free Auto care. I've know Colin for 15+years. Scheduling is easy, the facility, if you wait is comfortable and the work is professional and competent.
Business response:
Love hearing that you’ve had such a great experience with us over the years! Colin and the team truly appreciate your trust and support. Thanks for sticking with us, and have a wonderful Stress-Free day!
I got a nail today and stress free auto popped up as one of the only places on a Sunday and I appreciate how fast and easy the experience was. The gentleman at the front desk was extremely helpful. I honestly don't understand how I've never came across them before, I plan on coming here for future services. Thank you guys again.
Business response:
So glad we could help you out, especially on a Sunday! We know unexpected tire issues can be a hassle, so it’s great to hear our team made the experience quick and easy for you. We truly appreciate your kind words and look forward to seeing you for future services. Have a wonderful Stress-Free day!
We have been using Stress-Free Auto for a few years and are completely satisfied. They have worked on all 4 of our vehicles and have been accountable, professional, reasonable, and personable. We have had gigantic jobs done and simple lube jobs; they have handled all of our vehicle's needs and have helped extend the life of all of them.
Business response:
Wow, we truly appreciate your continued trust and support over the years! It means a lot that we’ve been able to take care of all your vehicles, big jobs and small. Keeping your cars running strong is what we’re all about! Thanks for being part of the Stress-Free family, and have a wonderful Stress-Free day!
Services performed well, as promised, on time at stated price with great communication along the way. Can't ask for much more than that.
Business response:
That’s exactly what we aim for! Reliable service, clear communication, and no surprises. Glad we could deliver for you—thanks for your support, and have a wonderful Stress-Free day!
Awesome service! They did exactly what they said they would do...they are not high pressure salespeople, they have high integrity and go above and beyond explaining exactly what to expect and communicating with you along the way. ...and they use great convenient technology to communicate with you. I was able to receive text and email messages, review my car's health report on my phone and even communicate with them by phone call - all the communication channels and all done well. I found them through Yelp! And so glad I ... read more
Business response:
Wow! This review absolutely made our day! We’re so thrilled that you had such a positive experience and that our team’s integrity, transparency, and communication stood out to you. Making auto care stress-free and convenient is what we strive for, and it means a lot coming from someone who values great customer service. Thanks for trusting us, and we truly appreciate your recommendation. Looking forward to seeing you next time—have a wonderful Stress-Free day!
The staff at Stress Free Auto are professional. I was able to get my car within a reasonable amount of time and everything said they were gonna get fixed got fixed.
Business response:
Will, we're ecstatic to see that your first visit with us was a good one. We're eager to hear how the second experience went, as we hope it was even better. Regards, Karin K., Owner, Randy & Amir, and the Team at Neighborhood Car Care
The service is good, facility was updated and accommodating for you when you wait for your vehicle. Information via text and email can be excessive especially if you are sitting and waiting as I appreciate the hu.an approach of sharing information one on one not a text or email.
Business response:
Hello Vickie, Thank you for taking the time to share your thoughts. We understand that change can sometimes bring uncertainty, and we’re committed to maintaining the same quality service you valued with us before. While we’ve made some updates, including technology upgrades, our goal remains focused on offering the best possible experience and ensuring every visit feels worthwhile. We’re glad to hear that you appreciate our team and hope to continue earning your trust. Please let us know if there’s anything specific we ca... read more
Frequently asked questions about Stress-Free Auto
How is Stress-Free Auto rated?
Stress-Free Auto has a 4.7 star rating with 685 reviews.
When is Stress-Free Auto open?
Stress-Free Auto is open now. It will close at 6:00 p.m.