This profile has been claimed by the business owner or representative.
Stress-Free Auto
- Auto Repair
- Mission Viejo, CA
About this business
Location details
23761 Via Fabricante, STE A, Mission Viejo, CA, 92691, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Interesting experience. TLDR; I Basically need a new charging wiring harness for the alternator and these guys just lack the capacity to give a simple quote or estimate. It's like pulling teeth! Terrible place! Using the Yelp business finder it reached out to this business on my behalf to get a quote. I gave the person I was chatting with all the details needed to get a quote. Year make and model the issue and the part needed and yet they were still unable to provide me a quote. The level of incompetence and terrible communi... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the frustration and confusion caused by this situation. After reviewing the images you provided, it gave us the impression that you were seeking to replace the entire harness, which led to our quote. However, after reviewing our messages, we recognize that our communication could have been clearer and more effective in understanding your specific needs. We take full responsibility for this misunderstanding and are using this as a coaching opportunity ... read more
Had a screw in my tire. Messaged them on Yelp and they responded quickly. I was able to set up an appointment fast and easy. They were honest when I arrived and very helpful. Will definitely go back for other services in the future.
Business response:
Thank you for sharing your experience! We’re so glad we could help you out quickly and make setting up your appointment fast and easy. Honesty and helpfulness are exactly what we strive for, so it’s great to hear that we hit the mark. We’re looking forward to seeing you again for future services. Have a wonderful Stress-Free day!
I've been coming to this location since they were under the previous ownership. I couldn't be more pleased with the service that I continue to receive here. Prices are competitive, the work is always very good, and I appreciate that they make recommendations without pushing me to make unnecessary repairs.
Business response:
Thank you so much for your loyalty and kind words! We’re thrilled to hear that you’ve continued to trust us even through the change in ownership and that you’re pleased with the service you receive. Providing competitive pricing, quality work, and honest recommendations without pressure is exactly what we strive for. We’re grateful for your trust and look forward to helping you with your car care needs for years to come. Have a wonderful Stress-Free day!
Fast, friendly, clear on pricing. They also send several update communications to keep you updated on the repairs.
Business response:
Thank you for the great feedback! We’re so glad you appreciated our fast, friendly service, clear pricing, and regular updates during your repair process. Keeping you informed every step of the way is what we’re all about! We’re here anytime you need us—have a wonderful Stress-Free day!
These guys lived up to their name with both service visits I've visited them for. First, they performed an alignment on our model S and it was the most reasonably priced work i could find around this area. Second, after they notified me that they found that my lower control arms on the front were going I brought it back for them to do the work. Again, smooth experience with a great price and great customer service. I will be back next time I need work done. Thank you to the team at Stress-Free Auto Care!
Business response:
Thank you so much for sharing your experience! We’re thrilled to hear that both visits lived up to our name and that our pricing, service, and customer care stood out to you. Taking care of your Model S—whether it’s an alignment or a more detailed repair like the lower control arms—is what we’re here for, and we’re glad the process was smooth each time. Your trust and loyalty mean a lot to us, and we’ll be ready to help with whatever you need next. Have a wonderful Stress-Free day!
Service was great. Just was not explained at what the extra service was for. Also the estimate I was given was way over what I was told. I was told at the last minute that extra work needed to be done.
Business response:
Thank you for your feedback—it’s great to hear the service itself was good, but I’m sorry to learn there was some confusion about the extra service and pricing. Clear communication is something we take seriously, so I completely understand how frustrating it must have been to receive last-minute updates without a thorough explanation. We’re eager to make this right and improve your experience moving forward. Please don’t hesitate to reach out so we can go over any concerns in detail. Your feedback helps us grow, and we truly... read more
We went to Neighborhood Auto Care before it was purchased. Under Neighborhood, we had a $250 service credit. We called Stress Free Auto Care and they agreed on the phone to honor that credit. I thought that was great and wanted to give Stress Free my business because of it. When I went in for service, they then said they would not honor the credit, even though they had already agreed to it before booking the appointment. I would have loved to give them a chance, but if they will not even honor the agreement they make over th... read more
Business response:
Dear Matthew, Thank you for taking the time to share your experience. We sincerely apologize for any miscommunication regarding the service credit and the inconvenience it caused. Upholding agreements and building trust with our customers are top priorities for us, and we regret that we fell short in this situation. We would greatly appreciate the opportunity to make things right. We tried to contact you before your appointment to discuss your agreement with the previous ownership Neighborhood Car Care so we didn’t have an... read more
The name says it all- work done as promised, very attentive and took as much time as needed answering my questions. Well done and I'll be going back for regularly scheduled maintenance
Business response:
Thank you so much for the kind words! We’re thrilled to hear that your experience truly lived up to the "Stress-Free" name. Taking the time to answer your questions and making sure everything is done as promised is what we’re all about. We're honored to be your choice for regular maintenance, and we look forward to keeping your vehicle in great shape. Have a fantastic Stress-Free day!
Colin is the best. He's been taking care of my cars for many years. He is trustworthy and friendly. It is worth the 10 mile drive.
Business response:
Thank you for your loyalty and for trusting Colin with your cars over the years! It’s fantastic to hear that his friendliness and trustworthiness keep you coming back, even with the 10-mile drive. We’re lucky to have team members like Colin who make a real difference for our customers. We’re here anytime you need us, and we look forward to continuing to take great care of your vehicles. Have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto
How is Stress-Free Auto rated?
Stress-Free Auto has a 4.7 star rating with 537 reviews.
When is Stress-Free Auto open?
Stress-Free Auto is closed now. It will open at 8:00 a.m.