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Stress-Free Auto Care
- Auto Repair
- Sunnyvale, CA
About this business
Location details
1004 W El Camino Real, Unit A, Sunnyvale, CA, 94087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
Speedy and stress free! Good customer service. Free coffees and wifi in lobby. Came in to get my brake lights replaced and was there less than 20 minutes midday.
Business response:
Love to hear it was a quick and easy visit for you! Speedy service, good coffee, and a comfy lobby with WiFi—that’s exactly the kind of experience we want to create. Thanks for stopping by for your brake light replacement, and we’re here whenever you need us. Have a wonderful Stress-Free day!
We brought in our car for tire rotation. The front two tire pressure were low and had some problems pumping air. They helped pump our tires. They checked the tire differential and did not find it big enough to warrant a tire rotation. At the end of the day, they did not charge me anything. Wow. What a service!
Business response:
It's awesome to hear about your positive experience with us, especially that our honesty stood out to you! At Stress-Free, we pride ourselves on transparency and making sure our customers feel confident and informed about their vehicle's needs, without the pressure of unnecessary extras. It's great that your Prius is in good shape, and we're here whenever you need us in the future. Thanks for taking the time to share your thoughts, and we look forward to seeing you again. Have a wonderful Stress-Free day!
I went back to Stress Free for general service on my old Mini Cooper. They did basics and ran a comprehensive diagnostic. A few minor issues were flagged and they did not try to upsell me into expensive repair. Cost was reasonable. Appointment scheduling is easy and communication via text is convenient nd clear.
Business response:
Thanks a ton for sharing your experience! We're thrilled to hear that everything went smoothly with your tire purchase and installation. Israel and the team always strive to provide clear communication and fair pricing, so it's great to know we hit the mark. Looking forward to helping you with any future service needs. Thank you and have a wonderful Stress-Free day!
Excellent customer service! I was shown photos of the internal areas of my tires and given an excellent explanation as to why my tires needed to be replaced. I also observed how other customers were given a thorough explanation regarding recommended repairs and how no one was being pushed into making a decision with which they were not comfortable -- no uncomfortable strong sales pitch.
Business response:
Thank you for such thoughtful feedback! We’re thrilled to hear that you had a positive experience with our team and appreciated the transparency around your tire replacement. Showing you photos and providing a clear explanation is all part of making sure you feel fully informed and confident in your decisions. It’s also wonderful to know that you observed our commitment to a no-pressure environment with other customers as well. We believe in giving people the information they need without any hard sales pitch. Your trust me... read more
Helpful staff. Quick service. There was an additional issue created when the car was with them. i was asked to split the cost. eventually they paid for the labor costs fully. i did have to pay for the part.
My Honda CRV 2002 had several electrical issues. Israel at Stress free auto helped with the initial diagnosis estimates, set up the appointment and provided me with timely updates on the diagnosis. I received a full diagnosis and a quote for the repair, which I moved forward with. During the repair, I received updates on the status via text. After final quality checking, my car was ready for pickup. I was charged as estimated even though the job required more time than planned. Thank you guys for making it a great car repair... read more
I knew I needed new brakes. I made an appointment, got there a few minutes before, they took my car in right away. They are so thorough with all of the diagnostics and I really appreciate all of the photos they include in the information that they send you. I needed a ton of work on my car and they helped me to figure out what was priority because I couldn't afford to do it all at once. Once decided, I had no option but to wait at the shop. I was told that it could take about three hours, but they finished in two hours! I've... read more
I like the way they take pictures of the key items on their inspection list and send them to you for evaluation, but you must be cautious with their recommendation. They often use minor leaks and signs of normal wear to entice you into more repairs. This is where their recommendations can be tricky, the issue could need repairs. If you know a lot about cars or specifically about your car, then this probably will not be a problem. I am writing this for the individuals who have limited knowledge. Everything else about the plac... read more
There are two serious problems happened during my two cars (Audi Q5 $ Mercedes SL65), two problems are all from SL65 (the other car after their services I took it in the dealer to redo check and 50,000 miles service again), First one is that after the service done, they told me that they did not have right diagnostic equipment for my Mercedez and I need to take my car to another shop to reset the service reminder; then after I called in for this trouble, they told me I need to do the other brake service (~$260) in their shop... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 1,069 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.