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Stress-Free Auto Care
- Auto Repair
- Sunnyvale, CA
About this business
Location details
1004 W El Camino Real, Unit A, Sunnyvale, CA, 94087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
I was in and out of there before I knew it. Great customer service team. wow I would have found them sooner. Will definitely be taking my car back.
Business response:
So glad to hear we could get you in and out quickly! We’re thrilled you had a great experience with our customer service team—it’s never too late to find us, and we’re so happy you did! Thank you for trusting us with your car, and we look forward to seeing you again. Have a wonderful Stress-Free day!
I had the worst experience at this place. They call themselves "Stress Free," but my experience was anything but stress-free. I was extremely stressed throughout the entire process. Last Friday, I dropped off my car so they could repair it. David told me to leave the car at his shop and that it would be ready Monday around 5:30 p.m. I told him I would drop it off Monday at 8:00 a.m., expecting it to be repaired and ready to pick up by 5:30 p.m. Monday afternoon, David contacted me and said that the parts had not arrived an... read more
Business response:
Janeth, we are responding here as well because the experience you described deserves a direct acknowledgment on both Google and Yelp. The repeated changes in timing, parts, scope, and price left you questioning both the recommendation and whether the final work reflected your instructions. Our responsibility is to make every change understandable and obtain clear approval before proceeding. When a customer leaves uncertain about either necessity or authorization, trust has been broken regardless of the technical repair. Le... read more
I brought my older BMW 5 Series to Stress-Free Auto Care after it developed a misfire. I explained that I had experienced the same symptoms before and that replacing the affected spark plugs and ignition coils had resolved the issue. The shop replaced one spark plug and two coils, which initially stopped the misfire. However, the same symptoms returned only two or three days later. I called and asked them to check whether the newly installed parts were still working properly. I wasn't asking them to solve every other issue ... read more
Business response:
Sorry you had this experience, Murali. We understand why it would be frustrating to have the same symptoms return so soon after your visit, especially after spending that much and hoping the repair would take care of the problem. For intermittent misfire concerns, our team tries to explain that replacing parts without a full diagnostic can sometimes address the immediate symptom without identifying the underlying cause. We also understand from your feedback that we could have done a better job clearly explaining both the va... read more
Too expensive and you get that shady shiester vibe from the Menlo Park service advisor and mechanics that are there
Business response:
Sorry you had this experience. We never want anyone to leave with the impression that our team was anything less than straightforward and professional, and we understand why this feedback is concerning. It also sounds like your review may be referring to our Menlo Park location rather than Sunnyvale. Either way, we take comments about pricing communication and professionalism seriously, and this is a coaching opportunity for our team to make sure estimates and recommendations are explained more clearly and respectfully. We... read more
Don't use these guys if you value your time. Don't use these guys if you want a stress-free experience. I called Stress-Free Auto Care on Sunday morning because my 2019 Mercedes had a check engine light and I was leaving town later that day. I explained the situation clearly. I was explicitly told to bring the car in and explicitly told it would be diagnosed and repaired by around 2:00 PM that day. That commitment is the only reason I drove about 30 minutes to their shop. When I arrived, the service advisor told me they d... read more
Business response:
Richard, sorry you had this experience. We can understand how frustrating it would be to call ahead, explain that you were leaving town that same day, drive 30 minutes based on what you were told, and then find out we weren’t in a position to handle the diagnostic as expected. What you described points to a breakdown in communication, and we completely understand why that would feel like a waste of your time and the opposite of a stress-free visit. The information you were given over the phone should have aligned with what ... read more
received misleading estimate over the phone, which cost me money and time. if you use them make sure the estimate details are sent via yelp system
Business response:
Sorry you had this experience, Bob. We understand how frustrating it is to receive an estimate over the phone and then find out the part availability was not what you were told, especially when that costs you both time and money. In this case, there was a miscommunication regarding the ABS control module. We initially believed the dealer-only part would be available, but that turned out not to be the case. We can see how that was misleading and appreciate you pointing it out. We are using this as a reminder with both our r... read more
My wife used this location for 2018 BMW 330i current only over 70k mileage. This February the car had a a coolant level low light and this location made full diagnosis and replaced the water pump cost $1410. However, last week the car got another coolant low level light and the estimate is now over $1600. The water pump replaced in Feb also got replaced in August 2024 in Stevens Creek Dealership under factory warranty, my wife didn't ask why the water pump got replaced again just over a year new.
Business response:
Sorry you had this experience, Ling. We understand how frustrating it is to deal with a coolant issue more than once, especially after already paying for a major repair and then learning there may have been prior related work in the vehicle’s history. It sounds like there was some miscommunication during the process, and we can see how not having a clearer understanding of the car’s service history would make this situation even more upsetting. We should have done a better job reviewing prior repairs and explaining that whi... read more
I had my timing belt and water pump replaced by this shop. They charged me almost $2,000. What bothers me is they did not replace the coolant lost during the repair. Being mechanically inclined, I do my due diligence when it comes to maintenance, so, I checked my coolant reservoir. It was empty. I called, deaf ears answered the phone. I complained via text message and was told they bought and used coolant to replace what was lost. That is a lie. They added zero coolant and that's a recipe for disaster. Aluminum heads and bl... read more
Business response:
Sorry you had this experience, John. We understand why finding an empty coolant reservoir after a timing belt and water pump repair would be upsetting, especially given the risk of overheating you mentioned. We also apologize for the frustration you felt when you reached out and did not feel heard. We take concerns like this seriously, and we would always expect coolant to be refilled as part of that type of repair. Based on your feedback, our team has reviewed the situation internally, and we are using it as an opportunity... read more
I went to get an alignment here. They charge much more than other places but it was a convenient place for me to go. Last time I'm going here as not only I had to come back 3 times for my car to run straight(they couldn't hold the steering wheel straight when doing the alignment somehow), they left a steering rack bolt loose which could have cause a serious accident. I'm glad I went somewhere else.
Business response:
Hi Brk, Sorry you had this experience, and we understand why this would be so frustrating. Having to return multiple times for an alignment, especially with concerns about a loose steering rack bolt, is not the kind of visit we want anyone to have. We appreciate you sharing these details. After reviewing the situation, we found that the vehicle should have been assigned to a technician with more experience for this type of Tesla alignment, and that misstep led to unnecessary repeat visits. While the alignment was rechecke... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 1,069 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.