This profile has been claimed by the business owner or representative.
Stress-Free Auto Care
- Auto Repair
- Sunnyvale, CA
About this business
Location details
1004 W El Camino Real, Unit A, Sunnyvale, CA, 94087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
Prompt. Transparent. Amazing service. Came in with a front suspension noise issue. They came up with multiple staged plans of what might be wrong and can help fix the issue.
Business response:
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our service prompt, transparent, and amazing. Our team at Stress Free Auto Care is dedicated to providing top-notch auto care experiences, and it's great to know that our approach to diagnosing and addressing your front suspension noise issue met your expectations. We understand that car troubles can be stressful, and we're committed to making the process as smooth and transparent as possible.
I was pleased with the communication and honesty of these guys. We failed a smog check with cylinder misfire. We did go through a process of troubleshooting that took some time, but I appreciate that they spent the time to find the problem correctly. When we received the vehicle back it ran great with no fault lights. Need to run the 100 miles now before we can complete the smog check, but I feel everything will be good.
Business response:
Thank you for taking the time to share your experience with Stress Free Auto Care! We appreciate your positive feedback and are delighted to hear that you were pleased with our communication and honesty. Addressing a cylinder misfire can indeed be a meticulous process, and we're glad you recognized the time and effort our team invested in troubleshooting to accurately identify and resolve the issue. It's fantastic to know that your vehicle is now running smoothly without any fault lights.
Very professional. Diagnosed my engine light problem. And did thorough inspections of brakes and battery without extra charges.
Business response:
Thank you so much for taking the time to share your positive experience with Stress Free Auto Care! We're thrilled to hear that you found our service professional and that we were able to diagnose your engine light problem accurately. Our commitment to transparency and customer satisfaction is at the core of what we do, and it's fantastic to know that you appreciated the thorough inspections of your brakes and battery without any additional charges. At Stress Free Auto Care, we strive to provide a stress-free and convenient... read more
Excellent service. In and out in a couple hours for a battery issue on my Audi. Plan to have them do a service next, since they have good prices and are sincere and honest.
Business response:
Thank you so much for taking the time to share your positive experience with Stress Free Auto Care! We are thrilled to hear that you had an excellent service and that we could efficiently address the battery issue with your Audi. We appreciate your trust in our team and are honored that you are considering us for your next service. At Stress Free Auto Care, we strive to provide fair, transparent, and convenient auto care, and it's rewarding to know that our commitment to sincerity and honesty has resonated with you.
I have been coming to the Sunnyvale location since they opened & this latest experience was the most disappointing one. I brought my car in for an oil change on Monday but ended up not picking up till Saturday & still need to bring it back. Here is what happened. 1. Communication was poor. In previous times, texting was the primary form of communication & was fine. This time I received 2 incorrect texts informing me the car was ready when it wasn't. When I called after the first text, I was told "the system" sent it by error... read more
Business response:
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that our team member Tate was able to assist you with your car issue and that you found our service to be responsive. Our team is committed to providing exceptional customer service, and we're glad to hear that we were able to exceed your expectations. We're especially pleased that you appreciated Tate's efforts to print and email the service bulletin and provide a discount on the diagnostic. It's always great to hear from satis... read more
My Toyota Sienna minivan needed minor service. Stress-Free Auto Care inn Sunnyvale responded soon and provided a reasonable quote. They detected a problem with my brakes and provided a timely fix at reasonable cost. They were transparent throughout the process.
Business response:
Thank you so much for taking the time to share your positive experience with Stress-Free Auto Care in Sunnyvale! We appreciate your feedback and are thrilled to hear that your Toyota Sienna minivan received the excellent service it needed. Our team at Stress-Free Auto Care is dedicated to providing fair, transparent, and convenient auto care, and we're delighted to know that you found our services to be just that. It's great to hear that our quick response, reasonable quote, and timely fix for the brake issue met your expec... read more
Came in for an oil change (appointment) at 9:30am. I did receive text notifications like the site said I would. Texted them back about 3 hours in asking for an ETA, said they were still working on it. Fine. 2 hours after (so basically 5 hours for a simple oil change...), I get fed up and end up calling them even though their auto response message says they prioritize text messages due to "high call volume" and after 3 rings, someone at the front desk picks up. Only then am I informed that my car was ready...so much for text ... read more
Business response:
I appreciate you taking the time to share your experience regarding your recent oil change appointment at our location. I'm sorry to hear that your visit did not meet the standards of service and communication that you've come to expect from our Steven's Creek location. The delay in updating you about the status of your car, especially when you were expecting text notifications, is certainly not acceptable. Our goal is to make every service efficient and to keep our customers well-informed throughout the process. It's clear ... read more
These guys are amazing. Every time I've been there they treat me like a valuable customer, whether it be an oil change or something more serious. They've even done free diagnostics on my van when I'm freaking out about the check engine light. No charge. Easy fix they says . Who are these guys and where did they they come from? I want to go to there.
Business response:
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you've found our service amazing and that we've been able to treat you like the valuable customer you are, whether it's for routine maintenance like an oil change or addressing more serious issues. Our commitment to providing a stress-free auto care experience means going above and beyond for our customers. We understand that unexpected issues like the check engine light can be nerve-wracking, and we're glad we coul... read more
I took my Mazda CX5 for a regular maintenance. Very easy process. We already had a chat on Yelp about what I needed. Booked appointment. Dropped my car off. Got regular updates via text when service started. Got an inspection report with images. This was much cheaper than going to a Mazda dealer. Courteous staff too. Good experience.
Business response:
Thank you so much for taking the time to share your positive experience with Stress Free Auto Care! We're thrilled to hear that your regular maintenance on your Mazda CX5 was not only an easy process but also cost-effective compared to a dealership. Our team takes pride in delivering a stress-free auto care experience, and it's fantastic to know that you found the process seamless from the initial chat on Yelp to the easy online appointment booking. We're pleased that you appreciated the regular updates via text, the detail... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 750 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.