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Stress-Free Auto Care
- Auto Repair
- Sunnyvale, CA
About this business
Location details
1004 W El Camino Real, Unit A, Sunnyvale, CA, 94087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
I went in to replace a rear passenger side light bulb. Turns out the full socket was melted and burnt. I feel like the entire service and pricing was fair. The only reason why I didn't give them 5 stars was because I needed to return to get it fully completed. But overall I would go to them again, because of the pricing and the service.
Business response:
Really appreciate you taking the time to share your experience! We're glad to hear the service and pricing felt fair, even with the unexpected issue with the socket. Totally understand the 4 stars—having to come back isn’t ideal, and we appreciate your patience with that. We're happy to know you'd return, and we’ll be here to make your next visit as smooth as possible. Thanks again, and have a wonderful Stress-Free day!
Very professional. Appointment was ontime, analyzing the issue and try to find the root cause with detail explanations. Indeed end-to-end flawless service. I admit its prices are not the cheapest, in the middle of official service center and local maintenance shop, but it's worth it.
Business response:
Really appreciate you sharing this! It’s great to hear that everything ran smoothly from start to finish and that the team took the time to explain things clearly while digging into the root of the issue. We know price matters, and we're glad you felt the value matched the level of service and care you received — that’s exactly what we aim for. Thank you and have a wonderful Stress-Free day!
I really appreciated their clear communication regarding testing and suggestions. They provided a photos of everything that they recommended service on, and didn't judge when I declined certain services. They were VERY thorough and listened to all of my concerns. Thank you!!!!!
Business response:
Thank you! We’re so glad the clear communication, photos, and thorough approach made you feel comfortable and respected. It’s great to hear the team listened and supported your decisions without any pressure. We truly appreciate your trust. Have a wonderful Stress-Free day!
I'll be honest--I chose this place because of the name Stress-Free Auto, but overall my experience turned out to be more stressful than I expected. On the positive side, I appreciated the transparency, the clean environment, and how easy it was to communicate through text and get updates. I also really liked the convenience of being able to get my car in quickly and have it ready the same day. I like that they showed the full cost breakdown. That said, I did feel like they could easily take advantage of someone who doesn't... read more
Business response:
We are committed to transparency and supplied you with pictures of the vehicles recommendations. We understand your mixed feelings and always want to ensure we provide an accurate assessment of your vehicle needs. We also check service history and manufacturer service schedules in order to be accurate with our recommendations. We appreciate your feedback and invite you to give us another opportunity.
It was my first visit to get car service and window regulator fixed. Can't say enough about their great communication. Everything was explained clearly in person or over the phone and I received text updates for the car throughout the day. The price is competitive. Would come back.
Business response:
Thank you for sharing about your first visit! We’re so glad the clear communication, text updates, and fair pricing made the experience a positive one for you. We appreciate your trust and look forward to seeing you again. Have a wonderful Stress-Free day!
great service , quick response fair pricing, real good warranty on work Mike is super nice to work with
Business response:
Thank you! We’re so glad you had a great experience with the quick service, fair pricing, and strong warranty. Mike will be happy to hear your kind words too. Have a wonderful Stress-Free day!
These guys really took good care of me. The manager went out of his way to help me out near closing time, and provided white glove service on my truck. I'm extremely thankful to Michael and team for fixing my flat and getting me back on the road quickly. I'll be back again for my next fix.
Business response:
Thank you for sharing this! We’re so glad Michael and the team were able to step in near closing time and get your truck taken care of quickly. It’s wonderful to hear their extra effort made the experience feel like white glove service. We truly appreciate your trust and look forward to seeing you again. Have a wonderful Stress-Free day!
Stress-Free in Sunnyvale is awesome. Transparent. Friendly. Professional. On-time. Charges are right about mid-range compared to other auto repair shops in the area (thanks ChatGPT!) and they are really friendly. I love that they text to communicate and take pictures of all concerning items. No high pressure sales and no condescending me because I'm a woman. Hooray! Keep it up!
Business response:
Thank you for such a fantastic review! We’re so glad the Sunnyvale team made your experience transparent, professional, and comfortable, with fair pricing and no pressure. It’s wonderful to hear the text updates and photos added to your peace of mind, and we’re especially happy you felt respected and valued. Your kind words mean a lot—hooray indeed! Have a wonderful Stress-Free day!
Cared about the well being of my truck Went out of their way to give me a future plan for future repairs by priority
Business response:
Thank you! We’re so glad to hear the team’s care and thoughtful planning made a difference for you and your truck. It’s all about keeping you prepared and stress free. Have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 781 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.