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Sue Botelho at Waterstone Mortgage NMLS #262520
- Mortgage Lenders
- Fort Walton Beach, FL
About this business
"I love seeing people happy. When borrowers close on their home, they are happy. When the process goes smoothly and the closing takes place on time, Realtors are happy." Sue Botelho has a rare combination of empathetic communication and guideline expertise. She gives deep respect to her clients’ specific circumstances, supported by solid product knowledge, and ensures that the homebuying or refinancing process goes smoothly. Sue and her team have smoothly guided many clients that expected the process to be difficult, resu... read more
Location details
123 Staff Drive Northeast, Fort Walton Beach, FL, 32548, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I found working with Sue and the Waterstone team very pleasant. From the start they built the file and worked diligently to achieve results. Conciencious, fast and professional service, Sue and her team will point your ship and guide it in the right direction straight to your need home.
Business response:
Thank you for taking the time to write this review, Luis. Providing our customers with excellent service throughout their journey to home ownership, is a top priority for us, here at Waterstone Mortgage. We are happy to hear that you had a pleasant experience with Sue and her team, during your first homebuying experience. Congratulations on your new home!
I was looking to purchase my first home when I learned of Waterstone Mortgage. Sue and her team made the process stress-free for me from start to finish. They answered my questions in a timely manner and they were very professional. I advise anyone that is looking to purchase a home to use Waterstone Mortgage. Thanks ladies for all the hard work and effort you put in to satisfy me!
Business response:
Thank you for the kind review, Delisa. We know how helpful it can be to work with a loan originator that communicates regularly. Its sounds like Sue and her team made your first homebuying experience a great one. Congratulations on your first home!
I cannot thank these woman enough for all their hardwork and dedication through my home buying process. They went above and beyond to make sure the process was as easy as possible. Thank you for everything.
Business response:
Thank you for the kind review! We're happy to hear you had such a wonderful first-time homebuying experience with Sue and her team. Enjoy your new home!
Excellent lender! Very timely, responsive and great to work with. Would highly recommend using Waterstone Mortgage. Sue and her team have been fantastic!
Business response:
Thank you for the 5-star review. We're glad you had such a great loan experience with Sue. Enjoy your new home!
Sue and her team were so great to work with! They made the mortgage process seamless and were quick to answer any questions or concerns. I gave them a closing date and they made it happen!
Business response:
Hi Sheila, that sounds amazing! Thank you for taking the time to submit a review. We're glad Sue and her team made your loan experience such a positive one. Stay in touch!
The lender and the team were extremely professional and helpful. As a first time home buyer, they were very attentive and knowledgeable about VA home loans.
Business response:
Hi Travis, thank you for your review and thank you for your service! Congratulations on your first home. We are happy to know that working with Sue Botelho and her team was helpful and successful!
Sue and her team are very knowledgeable and professional. I highly recommend Waterstone. They literally made purchasing a home stress free and easy! This was my second purchase of a home and if I ever purchased a third, I’d call Sue! They are great!
Business response:
Hello, and thanks for your review. It's great to know that you enjoyed the homebuying process with Sue by your side! And lower fees/closing costs than expected? Sounds like a win-win! Congratulations.
This is the second home we've purchased through Waterstone. This time, we had to deal with a six-hour time difference as we're currently getting ready to move back to the area, and we never had an issue. Sue is always able to be reached and super personable. If you need something, give her a call.
Business response:
Glad you hear you had such a wonderful experience working with Sue once again. Thank you for your kind review and don't be a stranger!
Sue and her team are fantastic! She never backs down from a challenge. She goes over and above at all times to help her clients. If she can not do the loan she will be honest and help you figure out how to make it work if possible. Always upbeat and positive.
Business response:
Thanks for your kind words, Chris! When purchasing a home, it can definitely be helpful to work with a lender that is not only up to the challenge, but goes above and beyond as well. Plus, a positive attitude doesn't hurt! We hope to work with you again in the future.
Frequently asked questions about Sue Botelho at Waterstone Mortgage NMLS #262520
How is Sue Botelho at Waterstone Mortgage NMLS #262520 rated?
Sue Botelho at Waterstone Mortgage NMLS #262520 has a 5 star rating with 175 reviews.
When is Sue Botelho at Waterstone Mortgage NMLS #262520 open?
Sue Botelho at Waterstone Mortgage NMLS #262520 is closed now. It will open on Monday at 9:00 a.m.