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Sue Botelho at Waterstone Mortgage NMLS #262520

5.0

Mortgage Lenders
Fort Walton Beach, FL

About this business

FinanceMortgage Lenders

"I love seeing people happy. When borrowers close on their home, they are happy. When the process goes smoothly and the closing takes place on time, Realtors are happy." Sue Botelho has a rare combination of empathetic communication and guideline expertise. She gives deep respect to her clients’ specific circumstances, supported by solid product knowledge, and ensures that the homebuying or refinancing process goes smoothly. Sue and her team have smoothly guided many clients that expected the process to be difficult, resu... read more

Location details

123 Staff Drive Northeast, Fort Walton Beach, FL, 32548, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

5.0175 reviews

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Vivian Mills

on Zillow

4 years ago

My wife and I recently had the pleasure of using Waterstone Mortgages to obtain a loan in order to purchase a home. We found Sue Botelho and her entire staff to be absolutely amazing in their endeavors to take care of us. They made what is normally a very complicated and stressful procedure just totally painless. They completely explained every step and were always available for any questions we might have. Sue Botelho and her staff went out of their way and bent over backwards to ensure that we were completely happy. My wif... read more

Business response:

So amazing! Thank you for those kind words. We agree, Sue and her team are nothing short of exceptional. Being treated like family certainly helps make the mortgage process a positive experience. Thanks again for taking the time to share your feedback.

John Sallman

on Zillow

4 years ago

Clear communication, expectations, and closed in less than 30 days. Clearly explained options, and Sue & her team were always available to answer questions.

Business response:

Awesome! We're glad to hear that your loan experience with Sue was top-notch. We hope to work with you again on any of your future home purchase or refinance needs. Thanks for sharing your feedback!

zuser20160416193209438

on Zillow

5 years ago

Sue and the entire Waterstone team were on top of the process making sure everything went as smoothly as possible. Anything that Sue could do to make obtaining my mortgage a possibility, she did without hesitation. Thank you Sue!!!

Business response:

Thanks for the 5-star review, Anthony! Keeping our clients up-to-date throughout the loan process is one of our main goals, and it sounds like Sue and the Waterstone Mortgage team in Florida did an amazing job. Enjoy your new home!

Anthony Bartolo

on Zillow

5 years ago

Business response:

rosalyn nix

on Zillow

5 years ago

Sue Botelho and her team are the most professional and efficient lenders I've ever worked with! From loan application submission to closing day, Sue guides, informs and provides customers with expert knowledge of the loan process and what to expect even after closing. I highly recommend Sue and her team to anyone look to buy a home or refinance an existing one. I closed on my home within 30 days and couldn't be happier with the results!!

rosalyn nix

on Zillow

5 years ago

Sue Botelho and her team are the most professional and efficient lenders I've ever worked with! From loan application submission to closing day, Sue guides, informs and provides customers with expert knowledge of the loan process and what to expect even after closing. I highly recommend Sue and her team to anyone looking to buy a home or refinance an existing one. I closed on my home within 30 days and couldn't be happier with the results!!

Business response:

Thank you for your review, Rosalyn. We're so glad you had a positive and streamlined mortgage experience with Sue and her team. We agree, Sue is amazing!

Shawna Griggs Jacoby

on Zillow

5 years ago

Our experience with Sue and her team exceeded our expectations for the lending process. She took a normally stressful process and walked through everything with us from beginning to end. She was professional, thorough and offered insight that could only come from her years of experience. We would recommend her to anyone looking to purchase or refinance. We hope to work with her again in the future!

Business response:

Thank you, Shawna for this wonderful review. Sue's extensive industry knowledge makes a big difference through out the loan process. We do hope we have the chance to work with you again, should you have future homebuying or refinancing needs. Thanks again and congratulations on your new home.

zuser20190310135903507

on Zillow

5 years ago

Sue, Lindsey and Falon have given me exceptional customer service and helped me close on my first condo. I highly recommend Waterstone Mortgage and am thankful my realtor sent me to them. Thanks again Sue!

Business response:

We appreciate you taking the time to write this review for Sue and her team and truly appreciate your recommendation. We're thankful to, that your realtor referred you to Waterstone Mortgage. Providing exceptional service throughout the loan process is always one of our top priorities. Congratulations on your new home!

abw142

on Zillow

5 years ago

Ms. Sue was above and beyond my expectations and what packages Waterstone Mortgage can offer a single mom with kids. We found a great deal and package that fit my budget to start before even looking at homes and then buying the "perfect" home was so easy and smooth.

Business response:

Thank you for this wonderful review. We're glad working with Sue was so easy and smooth. We pride ourselves on providing our customers with exceptional service during the loan process. We can't wait to work with you again! Congratulations on your new home.