This profile has been claimed by the business owner or representative.
Summit of Uptown
About this business
Great location; nice apartments; friendly staff; good pricing We were drawn to The Summit because of it's prime location--walking distance to dining, shopping, movies, library, train station. During our tour, we were impressed with the choice of apartments, the friendly and accommodating staff, and open areas. There was a lecture taking place with a large group of people in attendance. The exterior of the building has been remodeled, as well as the outdoor swimming pool. The Summit offers three meals a day, housekeeping, tra... read more
Building exterior is ugly. Dining ar... Building exterior is ugly. Dining area to be remodeled. nice chandelars. Rooms newly remodeled (nice bathroom, new carpeting/flooring, granite kitchen sinks, nice shower,etc) all new. swimming pool. Only 2 small areas for exercising and group activities. Very few activities. very quiet
Includes 3 meals Includes 3 meals
residents seemed very inactive (dinne... residents seemed very inactive (dinner time); no one at all in common areas; also getting dark and pre-const 1st flr units were very dark but overlooked nice courtyard (but which can also darken a unit); do they have a program director? No art room, game room, etc. Excellent location for my mom! nice units; storage; indoor assigned parking inc; No fitness area - renovating very small area for such; abt 6 steps to 1st floor
For whatever reason my relative’s review isn’t here for viewing. Isn’t this the purpose of this?! Don’t bring your loved ones here. The Summit has nothing to offer whatsoever for their residents. The Summit is only interested in making a sale and not about our loved ones well-being being, health and safety. Incompetent staff and building. Save yourself a trip and don’t waste your time,
Business response:
Hi Lacy, We regret to hear of your experience with Summit of Uptown and would like the opportunity to address the situation directly. Please contact our Executive Director at (847) 825-1161. We appreciate the feedback and hope to speak with you soon.
I recently visited the Summit for my recently widowed mom; I was disappointed the moment I arrived. Horrible parking set-up. I had such a difficult time finding parking. I met with someone who had no idea what they were talking about, totally clueless and uninformed about seniors. The facility is ok, nothing special, apartments look old. This facility doesn’t have much to offer. Glad my visit was horrible at Summit which eventually led to me The Sheridan down the street.
Business response:
Hi Kathy, Thank you for taking the time to share your feedback with us. We are disappointed to hear of the negative experience you had at our community and would like the chance to discuss the situation directly. Please contact our Executive Director at (847) 825-1161 at your earliest convenience. Thank you.
This community has nothing to offer for your loved ones . I visited the Summit for my in-laws and I highly disappointed the moment I got there. Parking is horrible, there was literally no parking so I had to use Trader Joe’s parking lot. I met with someone in marketing who was much more concerned about making a sale instead of the needs of my in-laws, didn’t seem to have any care or compassion. I didn’t see any activities while I was touring. Apartments can certainly use an update, the only good thing about the Summit is the... read more
Business response:
Hi Thelma, We regret to hear that your recent experience was anything less than exceptional. If you'd be willing to provide more feedback, please reach out to our Executive Director at (847) 825-1161 so we can assist you further. Thank you.
Garden not as pictured. My mom is at Summit. While we are mostly happy with the facilities, the pictures of the garden are misrepresented here. There are very few (if any) flowers, and only a few scraggly bushes planted. The much promised garden in actuality is a big disappointment and not at all as pictured.
Frequently asked questions about Summit of Uptown
How is Summit of Uptown rated?
Summit of Uptown has a 4.3 star rating with 206 reviews.
When is Summit of Uptown open?
Summit of Uptown is open now. It is open 24/7.