Sun West Mortgage Company, Inc. NMLS ID 3277

Name: Sun West Mortgage Company, Inc. NMLS ID 3277
Address: 6131 Orangethorpe Avenue, Suite 500, Buena Park, CA, 90620, US
Telephone: (800) 453-7884
Price range: $$
Rating: 4.9

4.9

★★

3767 reviews

|Mortgage Lenders|Buena Park, CA 90620

6131 Orangethorpe Avenue, Suite 500, Buena Park, CA 90620

(800) 453-7884

https://swmc.com/

Finance

Open now:8:00 am - 5:30 pm

About

Sun West Mortgage Company, Inc. was established in 1980 with the purpose of helping people realize the American dream of homeownership. We firmly believe that every American individual deserves the opportunity to experience the pride of homeownership with the most affordable means. This is why, at Sun West, we strive to offer our customers not only the most competitive mortgage rates, but also one of the most comprehensive lines of mortgage products in the industry.

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4.9

★★

3,767 reviews

5★3,362

4★174

3★22

2★0

1★0

209 reviews have no rating

Reviews(781)

Google Reviews(2986)

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Recommended

Doreen M on BBB

★★

3 years ago

Agent Dion. Was very attentive, courteous, friendly and compassionate..Helped me through a difficult time in my life ... He is an asset to your company . Excellent phone skills. ****** *******

Business Response:

Thank you for your kind review. We are always here to help with any and all mortgage needs.

d wtaylor3rd on Zillow

★★

3 years ago

I can’t say enough about the job Ami did. She closed a jumbo loan 2 weeks ahead of schedule. She kept us informed throughout the entire process and was very responsive to questions and concerns. She worked all hours of the day and night to help us get into our dream home. I’ve never seen anyone put in this type of effort before, and I probably never will. Thank you!

Michael B on BBB

★★

3 years ago

I called today to authorize a change to my insurance carrier. My customer service rep was M.C. It was a pleasant experience and M.C. ensured that I had all my questions answered and that I had the appropriate contact info for my insurance agent. Great service and no nonsense.

Business Response:

Thank you for your kind review. We are always here to help with any and all mortgage needs.

Ellsworth B on BBB

★★

3 years ago

Dandre was AWESOME. First and foremost, he was extremely professional and has outstanding people skills. A month ago, I had USAA do an analysis on all of my insurance policies. After it was complete, the agent requested I seek an escrow analysis. So I requested one from Sun West. Dandre left me several messages earlier in the week and I finally retrieved my message from the home phone...2-3 days later. Dandre took the extra step and called my cell. Once connected, he provided me the results of the analysis. I told Dandre it was my first time going this even though I've been a home owner for +12-years. The really cool thing was after his thorough he asked me if I had any other questions. I said no, however what questions should I have asked concerning the escrow analysis? Dandre provided me a wealth of knowledge on when I should request an analysis; pro's and con's of not having an escrow account and the real "Gem," he said Mr. *****, since you are a retired Veteran, I might be beneficial to you to check with your County's Dept of Finance to see if you qualify for any Tax Exemptions. Wow, I never considered that option. Then he explained the next steps if I am eligible for some type of discount/exemption. Now that is going the extra step, above and beyond you typical customer service. Sun West, you have a Rock Star in your mist. Please recognize Dandre for his superb customer service. Thank you, Sincerely, ********* ***** CMSgt (Ret.)

Business Response:

Thank you for your kind review. We are always here to help with any and all mortgage needs.

Jeremiah S on BBB

★★

3 years ago

I could not have asked for a better experience or customer service than what I received from this mortgage team. Uriel R*******z went above and beyond what I could have ever asked for. I would recommend this Sun West Mortgage Company to anyone looking for a home loan.

Business Response:

Thank you for your kind review. We are always here to help with any and all mortgage needs.

R B on BBB

★★

3 years ago

Jeannette S. I must say has very good people skills and very knowledgeable. I want to thank her as well as the crew at SunWest mortgage for their patients and understand with me and please keep up the good work

Business Response:

Thank you for your kind review. We are always here to help with any and all mortgage needs.

Roxanne B on BBB

★★

3 years ago

Exceptional service. Very helpful and professional.

Business Response:

Thank you for your kind review. We are always here to help with any and all mortgage needs.

Vanessa W on BBB

★★

3 years ago

3/8/19 Today, I had the most pleasurable call and experience with a Sun West Mortgage customer service representative by the name of Miracle; she called to inquire about my March payment. I pay after the 16th of the month so I receive calls like this monthly. However, the call today was the most efficient, professional, pleasant, and customer friendly interaction I've had with the company since they've been my lender. She asked questions and gave her spiel with a non-confrontational disposition, and I appreciate her for that. Life is hard and nobody has time for rude creditors even when you owe them. So, I had to take the time to acknowledge and thank Miracle at Sun West for making my day. I truly hope Sun West sees this review and rewards her efforts.

Business Response:

Thank you for your kind review. We are always here to help with any and all mortgage needs.

Olivia W on BBB

★★

3 years ago

I called on 3-7-19; but failed to write down the Customer Service Rep.'s name that assisted me. However, the Customer Service Rep was very helpful and pleasant. Very knowledgeable and even offered to call me back when the time came to make the changes to my account. I will definitely write down is name and update this review once I receive the call back.

Business Response:

Thank you for your kind review. We are always here to help with any and all mortgage needs.