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Sunset Royal Beach
- Resorts
- Cancún, QR
About this business
Location details
Km 10, Blvd. Kukulcan Lote 13-B, Punta Cancun, Zona Hotelera, Cancún, QR, 77500, Mexico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Mediocre service Was our second time there , and need really enhance a lot in food quality. And do a better job in front desk, they force us to wait 4 hours until 4 p.m. toget room keys because they argument is at 4p.m. the time in ,and not at 1 p.m. like you tell in your mail NEED HONORING ALL COMPROMISES THEY HAVE WITH ALL CUSTOMER .
Will never stay here again and will not recommend. Check in room was not as described. Housekeeping clean when we checked in but then was not cleaned for 2 days and then they left dirty towels in the bathroom after putting up clean ones. Fridge was not stocked daily as advertised. A/C did not work properly had to call maintenance twice. Food was horrible and if you didn't make reservations to have dinner there you ate outside in a hot tent. Hamburgers out by the pool were not cooked all the way. Biggest problem we were force... read more
Great location but all inclusive doesnt feel fulfilled Positives: Great Location, all inclusive is accessible at all locations in the hotel zone. Beach is awesome!! Negatives: No 24 hour room service, we were told we would not have to pay for anything except spa treatments and ended up paying for a bottle of wine at dinner which we were not too happy with. They advertise all inclusive but they have scheduled hours for the pool bar. I asked for a glass of water at 9am by the pool and they guy got angry and said no 10am. I was... read more
Avoid at all costs! Dreadful hotel This hotel was possible the worst resort I have ever stayed at. Rooms were dirty... We flipped the cushion and there were public hairs!!! The food was so bad that I ate salads the entire time and I'm not picky with my food. No entertainment at the pool and the staff was not welcoming at all. Service was really bad... Just Avoid this place if you'd like to enjoy cancun
NICE FOR THE PRICE I spent 4 nights here a few weeks ago. I received a special price in exchange for attending their timeshare program sales pitch. Considering I paid under $600.00 for 2 people (4 nights) for an all-inclusive plan, it was not that bad. Would I do it again? NO. I would much rather pay a little extra, and stay at a nicer resort. The food here is HORRIBLE. Even for the price. I saw another guest ordering Pizza from Dominos. I asked him why, he said he needed a break for the hotel food. The rooms were OK. Not ni... read more
what you see is not what you get I found the Sunset to be a disappointment. The room that we booked was not the room recieved and when questioned I was told that that happens all the time and they could do nothing to fix the problem. I was told that I should just be happy with what I got coz there were worse rooms in the hotel. Service at the restaurants was just o.k. no one seemed to go out of their way to please. Food was ok except for the seafood which was frozen ,not fresh. I think being on the beach fresh seafood should... read more
The worst vacation ever!!! My husband and I travel frequently to Mexico . This hotel is the worst hotel by far it is suppose to be an all inclusive hotel, but is not . They force everyone to attend a timeshare presentation in which they harnessed you to become a member don't do it is not worth it. By 11pm the hotel doesn't have a bar open, no entertainment you are forced to go into town . My husband and I are both New Yorkers . I am on my mid twenties , and hubby mids 30's . Please spend a few bucks more and go to another ho... read more
A worst experience of my life! 1 – My room was closing exhaust air from the kitchen, the smell of food was terrible during all the day! 2 – I lost a half of my day in one presentation because one person of staff hotel (his name is Elias) said me it’s was ”mandatory”, because my package was a “promotional package”. And that presentation they constrained me in an offer to membership. 3 – That same guy “Elias” confirmed my “FREE - Welcome to Cancun Sunset Cruise Package” speaking a perfect Portuguese and on the day of the tour ... read more
TIME SHARE.........................TIME SHARE..... This is a Time Share orientated place. We were hijacked by our concier and were not allowed to go to our room until they made us confirm a time share presentation that we didn't know about or want, after we were told that we must do we conceeded to a 90 minute presentation. we were very upset because we traveled for 15 hours no room access,no drinks,or food. and we were only there for 4 days and 3nights so we did not plan on a presentation. On our second day the 90minute pre... read more
Frequently asked questions about Sunset Royal Beach
How is Sunset Royal Beach rated?
Sunset Royal Beach has a 4.3 star rating with 6,874 reviews.
When is Sunset Royal Beach open?
Sunset Royal Beach is open now. It will close at 6:00 p.m.