Sunset Royal Beach

Humberto 

on Expedia

10 years ago

Muy mal hotel y servicio Fue una experiencia bastante desagradable ya que lo que en la pagina de expedia enseñan con fotos y esta escrito y lo cual reserve, no es lo mismo que me nos dieron cuando nos registramos en el hotel. Los cuartos que nos dieron no eran en absoluto lo que había reservado de acuerdo a las imagenes de expedia y el servicio que ofrecían de 24 horas tampoco lo respetaron. La calidad de las habitaciones muy mala, las camas muy incomodas, el frigobar estaba vacío. Muy pero muy decepcionante, me pase mas de ... read more

Verified traveler 

on Expedia

10 years ago

Front desk told me I didn't have a reservation after I confirmed it over the phone prior. The beach was FULL of seaweed. The Food was not great. The staff in the restaurants and the housekeeping however were good. 

Dean 

on Expedia

11 years ago

All my family including me got sick. My second daughter started fever and diarrhea on the fourth night of the vacation. Me and my wife got very bad diarrhea second day of our return. My little girl got ear infection and the worst, my oldest daughter pneumonia. I have doctors records to document this. I am so disappointed that I will never travel to Mexico again. Besides risking my children's health I will end up almost with another vacation cost on medical bills. We did seven vacations in Florida and nobody ever got sick. We... read more

Dr. Shannon 

on Expedia

11 years ago

DO NOT GO STAY AWAY FOOD STOMACH VIRUS Do not go stay away. PLEASE PLEASE PLEASE STAY AWAY. I got a food virus on the first day and was in the hospital back in the states with E-COLI. DO NOT GO PLEASE 

H 

on Expedia

11 years ago

Look Elsewhere First There were minimal food choices in the restaurants. Room was dated, but clean. Music that was played on the beach was often offensive. We had to ask to have music changed. It was obvious that there were two groups of people who where there; timeshare owners and non-owners. The owners seemed to get more attention than others. 

Verified traveler 

on Expedia

11 years ago

Very old in-room furniture The beach is great and the overall hotel facilities are ok, but the in-room furniture and the construction itself is very old. The staff were very nice. The all inclusive food and beverage are not great but it´s ok. 

ゆかしん 

on Expedia

11 years ago

キャンセルしたわけではないのに宿泊できなかった（２０１５年２月２６日から４泊の予定） エクスペディアでの予約を１００％信用していたため、起こりえないことだと思っておりましたが、なんと宿泊できませんでした。 エクスペディアですので当然事前に日本で支払いを済ませたうえ、予約再確認は不要という案内でしたので、特に予約の再確認をしないままフロントでチェックインしようとしたら、ホテルのコンピューターに名前等が登録がされていませんでした。 そして、４泊とも満室で空きがないという状況の下、宿泊することはできない、という返事。２時間近くフロントと交渉するも、ホテル側はミスは認めようとしないし情報が来ていないから仕方ないの一点張り。 情報がコンピューターに登録されていないなんてありえないだろう、と私がエクスペディアの予約確認の紙を提示したところ、私に非はないと思ったのか、星ランクが下の姉妹ホテル「オーシャンスパホテル」のスタンダードルームを代わりに用意するからそちらにどうぞ、という、日本ではありえない対応でした。 代替のオーシャンスパホテルは、立地がセントロに近く、ホテルゾーンにはバスで１０分以上かかる場所です。 さらにホテル側は、不憫に思ったのか、それともせ... read more

Verified traveler 

on Expedia

11 years ago

Bad Service They're are not organized at all. We arrived 3 hour before are check in (noon) and they didn't have our rooms till about 8pm and that's because we gave them hard time. So pretty much all Saturday was a waste of time trying to get them to give us a room. To make things worst we were split to different resort and those resort where not beach front. We were 3 couples trying to enjoy our first time in Cancun and the experience was really bad in the resort. 

disappointed 

on Expedia

11 years ago

STAY ELSWHERE The hotel is not what you read it is. There are 2 restaurants not 4 you have make reservations for both 1 buffet outside the hotel under tents food is always cold and the same over cooked dishes every night. Wifi is not free $30 USD per device. No one will serve you at the pool unless you are a member even if you are wearing the l inclusive bracelet. Room service is not 24 hours they close at 10:30 so if you want anything after that too bad nothing is open. First floor rooms are right in the restaurant very noi... read more