This profile has been claimed by the business owner or representative.
Sunset Royal Beach
- Resorts
- Cancún, QR
About this business
Location details
Km 10, Blvd. Kukulcan Lote 13-B, Punta Cancun, Zona Hotelera, Cancún, QR, 77500, Mexico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Did not feel welcomed This hotel is for an older crowd. People that stay here mainly own timeshares. That said, it was a group of five of us girls from NYC. They gave us a hard time during check in and check out. Our rooms were not ready once we got there. They were not polite. We made reservations for the resturants and they weren't honored. They even had a problem with where on the beach we had the beach chairs! We looked around and no one else was told anything. The food is very very bland. No variety. All restutants were... read more
Not a good choice for Expedia user I wish I had believed the negative reviews!! I have been to Cancun area several times and have always booked with Expedia in the past and had great experiences. This is my first negative review. We arrived on Monday,Jan 26th in the evening. We checked in and were taken to our room, Room 103, at which time Alfonzo, who took us to our room, apologized and said they would change rooms for us "tomorrow." Tomorrow ended up being 3 days later. So we did not unpack until Thursday, when they finall... read more
Experience at Sunset Royal All Inclusive Upon arrival, we were told we did not have correct "vouchers" and "Jose" at check-in insisted we had to provide more. We had to spend a couple hours upon arrival trying to figure out what they wanted, we incurred charges for adding international calling to our cell phones in an attempt to try and reach Expedia for assistance and finally, we were put in a very bad room. Room 103 on the first floor right next to the Capricio restaurant. We had to enter our room through the restaurant. T... read more
Worst All-Inclusive I have been going to Cancun almost every year since 2006. This year was by far the worst experience. The staff seemed angry and put out. We were only allowed one wireless device and it had to be used in the lobby. This resort seemed to be most popular with the locals and the staff seemed annoyed we could not speak spanish. Very few people including guest spoke english. Being polite and respectful got us no where. We finally just got direct and stopped tipping. Cancun is so beautiful so the time on the bea... read more
Good For last minute booking Don't know where to start. Bedroom had a small be for two.. Bathroom was clean but old looking.. Seems like the showe curtains been there for years.. Blow dryer wasn't working! I booked this Hotel because it stated free wifi in the rooms, that wasn't the case. A $30 fee is required to activate the in room wifi.. But they had free wifi at the lobby. Food wasn't Good.. Very little varieties.. The pool isn't big at all. No swim up bad. So that's another reason not to book. If your going to book at... read more
review The room was cleaned n the food wasnt good. No internet in room. Many options r for members only.
worst.....Absolutely do not go worst of worst hotel horrible service, Unkindly staff, Especially! Alma is her name. she is very unkindly. And almost wrong information in hotels.com 24 hours room service is No! Wifi Free in the room is No!!! I asked "All is fraud?? " She said "Yes! " horrible hotel.... Absolutely do not go
Sisters Getaway The whole experience in the hotel was awful. They only had one buffet and one dine-in restaurant, and one buffet event outside which tasted the same as the buffet inside the restaurant only it's out door. The dine-in restaurant was the same food every night. It was so bad we ended eating out every night. We barely stayed in the hotel to enjoy the amenities like the other hotels I've heard. Not worth your buck for Cancun experience.
Terrible hotel. When we got there we were told it was mandatory to attend a timeshare presentation. If we didn't go we would be charged an additional $110 per person per night. It was like being held hostage. The food was terrible and the air conditioning sucked, as did the food. The pictures of the pool on the website were not the pool on site.
Frequently asked questions about Sunset Royal Beach
How is Sunset Royal Beach rated?
Sunset Royal Beach has a 4.3 star rating with 6,874 reviews.
When is Sunset Royal Beach open?
Sunset Royal Beach is open now. It will close at 6:00 p.m.