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Sunset Royal Beach
- Resorts
- Cancún, QR
About this business
Location details
Km 10, Blvd. Kukulcan Lote 13-B, Punta Cancun, Zona Hotelera, Cancún, QR, 77500, Mexico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
The only thing I liked about it was the location and the beach, the food selection was very small which was disappointing, very uncomfortable bed and roaches in the bathroom, only 5 channels to watch and you couldn’t even hear them do to the static noise the tv made. Overall I do not recommend this resort to anyone.
Didn’t really care for the food not a lot of variety. Their activities were sparse and staff didn’t get the people involved in anything
I didn't like it was all inclusive and they would monitor the amount of sodas, waters, and beer in the refrigerator. Breakfast didn't begin till 7:00am and I had a tour guide picking me up at 7:20am. Dinner would cease at 11:00pm and room service would stop at 10:30pm. When I returned from my tour I was starving and there was nothing to eat. Not even vending machines. The pool was disgustingly dirty. The rooms smelled. The pool buffet was horrible. The towels were flimsy. Some of the staff members like the lady that cleaned ... read more
El peor viaje de mi vida !!! Este hotel debería de desaparecer de la tierra !!! Es un fraude , te lo venden en expidia como si fuera el Mejor y nada que ver con la realidad , el cuarto horrible , todo sucio y más el ruido es insupoerable , se escucha por la noche del cuarto que está a lado como se bañan . La atención del personal camareros / recepción es pésima .Te tratan mal y te ignoran también los camareros en la playa , te ven con una bebe de dos años y no te ofrecen nada de tomar en tiempo de 2-3 horas , pides comida pa... read more
Terrible horrible Bad deal...this place promotes itself as ALL INCLUSIVE anD is everything butt inclusive...only club members get all inclusive privileges...HATED will never go back not even if offered for freee....staff was rude. NOT accommodating...the only people that deserve kudos are the entertainment crew. They really work hard. A++++ to them...everything else FFF GRADE. We have done plenty of all inclusiveS and this was THE WORST!I can go for days talking about all the negatives. You can contact me and i would love to... read more
Business response:
Thanks for your comments. They help us to improve.
On the beach & short walk to market & clubs. The hotel was ok but they should update the room decor. Food service & show was good. Entertainment staff David was great. He helped us make our daughter's 21st Birthday a great one. I booked 4 rooms for party of 8 and 2 rooms experienced trouble. 1- refrigerator & AC was not working properly. They immediately fixed the problem. 2 - room safe was stuck. Ultimately the staff had to break into the safe so we could retrieve our valuables. Be very careful when going to clubs & taxi b... read more
Business response:
Thanks for you comments about the hotel. We will address the situation with our staff.
Frequently asked questions about Sunset Royal Beach
How is Sunset Royal Beach rated?
Sunset Royal Beach has a 4.3 star rating with 6,874 reviews.
When is Sunset Royal Beach open?
Sunset Royal Beach is open now. It will close at 6:00 p.m.