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Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Not good service.really bad customer service bad attitude.
Business response:
We strive to make improvements based off of feedback. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience to discuss this situation further.
The service writer that took care of me was terrible.
Business response:
We're disappointed to hear this feedback. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience to discuss your concerns further.
Terrible experience. Sold me a car with a dead battery among other problems
Didnt fix the issue on my car. Part is on back ordered for 2 weeks to 3 months. Wouldnt give me a loaner until part arrives.
Business response:
We're disappointed to hear you weren't satisfied with your experience and unfortunately ongoing Covid repercussions have extended our lead time on parts needed ordering from the manufacturer. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience to discuss your concerns further.
For the last 3 oil changes Ive had an oil pan leak that started around $1000 and then ended up around $2000. This last time I went, no oil pan leak but about $2500 worth of other fixes needed. It Funny thing, I never had the oil pan leak fixed. SHADY!
Business response:
We want to look into this situation further. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience to discuss this further.
Terrible communication from staff. Employees joy ride cars and damage them. Would avoid this dealership at all costs.
Business response:
We take damage accusations very seriously. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience to discuss this further.
I went to SS Lexus to see about a brake light on my dash. They sold me a 30k service, did not include cabin filter nor engine filter. Only visible work was cleaned battery cables and filled my windshield fluid reservoir. My brake fluid reservoir was not topped off even though it was half empty. I was told to correct the brake situation it would cost my over $1,700. I left telling the advisor I would get a second opinion. PS, this was my first time at this dealership and probably the last. Not very happy.
Business response:
We're disappointed to hear you weren't satisfied with your service visit. We would be happy to go over your Lexus RX maintenance schedule of what is and isn't covered at each mileage interval as well as go over the issue related to your brake booster. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience to discuss this further.
I had no idea they would charge me $75 to replace windshield wipers and then when it rained they were no better than the ones I had before I was shocked at the price and I wasnt told how much they would be until after it was done
went for rodent repair, paid 1k, issue came up 10 months later. now they charge anotherr 8k to fix the same issue? worst service and unreliable.
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 5,539 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is closed now. It will open at 8:00 a.m.