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Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
My service took 8 1/2 hours due to staff shortage. I was told 3 to 3 1/2 hours. If I had know it was 8 1/2 hours I would have ask to reschedule. I wait for a phone call to tell me the car was ready, by 4pm, no call I called service dept and was told it would be the next day. I ask that I have the car then, they attempted to wash it and at almost 5pm told me it was ready. I feel that I should have been informed of the delays. I have been a 21 year customer.
The dealership is excellent but a new service advisor did not do very well!!
Business response:
Thank you for visiting our dealership and being upfront with your experience. Its important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience.
I brought the car in because it shakes when I brake and had an alignment and tire balance done. It still shakes, and now there is a weird sound like something is rolling around when I go around corners. It's in worse shape that before I brought it in.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience.
I had to make multiple trips to get my service completed. Communications between service staff was not good. This is not the first time I e had issues when Ive brought my car in for service.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience.
Routine inspection and servicing was excellent. Have a problem getting the seat to automatically adjust back to its setting and they can't find a solution. Their solution is to tilt the seat back to a reclining position. Can't do this as I am short and can't see out the front window if I recline while driving.
Business response:
Thank you for contacting us. We would be more than happy to have you back and review the issue. Please reach out to our general manager, Brent Adkisson, at 480-324-8900 at your earliest convenience.
Talk you into buying stuff you don't need, services you don't need, and then just take your money. I got in an accident and after repaired I took it here to get checked to make sure everything was good. AC wasn't working right and headlight was out of whack. They said they "reset" AC and aimed headlight, billed body shop. Charged me $200 for 25k service and all they did was add some oil and fuel additives....rip off. Got car back, AC still didn't work right, headlight still out of whack, and now alignment was off. Took back ... read more
Business response:
Thank you, Richard, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to our general manager, Brent Adkisson, at 480-324-8900 at your earliest convenience.
I was not provided with an exact estimate of the cost--just a ballpark guess when I pressed for it. The service was over $200 more than the ballpark guess and considerably over and above any other auto service I have had in the past. The loaner I was provided was filthy and had a windshield with extensive cracking. I was given the choice of that one or two others that were virtually out of gas. All in all, I will not be returning to this dealership for further service.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our general manager, Brent Adkisson, at 833-967-0021 at your earliest convenience.
Absolute worst customer service I have ever came across. No follow up call back after running our credit. I had to call them back only to find out the vehicle I was hoping to get was sold in between the time I was waiting to hear back from them. I would not recommend them to my worst enemy.
Business response:
Tajehra, thank you for your detailed feedback. Customer service and transparency are extremely important to us. Please contact Brent Adkisson, General Manager at 833-967-0021.
Worst service experience I have received at a Lexus dealership. The service advisor was too busy trying to sell services and use scare tactics to get me to let them replace items that could have waited.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Brent Adkisson, General Manager at 833-967-0021.
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 5,539 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is open now. It will close at 8:00 p.m.