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Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Tried to scam me saying they may have to run a diagnostic but will call before they do then take my car for the day and do the diagnostic without telling me and then I come back and they say that will be $157 for the diagnostic it should never cost $150 for a mechanic to plug in an OBD reader and test run each ac servo to tell me they dont work and hand me a 5000$ repair bill never going here again. And to top it off they continue to harass and spam call me for a quick survey
Business response:
Zachary, we do not want to go behind our customers backs and perform services they did not wish to have such as your diagnostic. If we were not transparent in this situation, we want to address your concerns and find a solution. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience.
It was horrible. The Service manager Dan S is a snake
Business response:
We apologize if you feel you've had a negative experience with us. We want to speak with you to address your concerns, please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience.
Maintenance items and charges should correspond to the mileage of the car itself. The service staff added items and changed the charges when charging. I dont know if I should do it or not.
Business response:
Thank you for the feedback, as this review is vague we want to speak with you so we can gather details and hopefully provide a solution for you. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience.
Battery was down 2 days after the warranty expired. They charged me $170.00 for that, but they should not have done that.
Business response:
We apologize if you feel you had a negative experience. Unfortunately we uphold our warranties and that is what we hold ourselves accountable for. We want to address your concerns, however, please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience.
I wanted a alignment but the guy who was suppose to do it left. So my car never got aligned. I sat there for 2.5 hours for a oil change which is unacceptable. I will be getting my oil changes some where else.
Business response:
Thank you for your feedback. We never want a customer to feel ignored while visiting us. We would like to speak with you about earning back your trust. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience.
Had an appointment at 2:00 pm. Arrived at 1:30 pm and was told my car will be taken in right away. As it came closer to 4:00 pm., I walked outside only to see my car parked in the same place. I asked for the status and was told by the service person that it was overlooked. He looked at the paperwork and claimed he did his part and apologized. He then nonchalantly said "bring it in next week, I can get it out in an hour." I guess they think it such a joy to sit in their waiting room for nearly three hours. I never received a ... read more
Business response:
Donald, we apologize for the mishaps and lack of response to you for the service. We will to make sure someone reach's out to you soon.
The clear bra application was poorly done. We had to schedule another appointment to fix the issues which is disappointing. We really like Superstition Springs Lexus and didn't expect this poor quality of work from them, but hopefully they'll be able to fix the issue on our upcoming appointment.
Business response:
Hopefully we are able to fix our mistakes on your next visit with us. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience, he is already currently working on your case.
Absolutely horrible. They were trying to rip me off trying to get me to pay for things that didn't needed to be done. They take advantage of women. Made a rude comment that because of my profession I should be able to pay for my services despite what they are and when I refused they proceeded to make jabs about the company I work for. Extremely unprofessional!!
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience.
Didn't do anything ! ! Just gave me quotes to do some preventive maintenance - like clean a battery terminal for $50 - Went home n cleaned it in 10 minutes - That's $300 a hour for labor ? ?
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience.
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 5,539 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is open now. It will close at 8:00 p.m.