This profile has been claimed by the business owner or representative.
Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I would not buy from them again. Left dealership wishing we would have walked out instead of buying car. Was not a pleasant buying experience
Business response:
We'd like to understand this feedback directly with you. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience to discuss this further.
Having apple carplay connectivity issues (wired or with bluetooth) since the purchase. I requested a fix at my first 6 month service but they didn't. I requested again during my 1 year service but they didn't, by stating that they cannot reproduce. If customer is facing an issue but they cannot reproduce doesn't mean that there is no problem! It is frustrating to hear that they cannot do anything if they are not able to reproduce the issue. They need to perform better troubleshooting or check the connections inside of the in... read more
Business response:
Unfortunately our team cannot fix what cannot be replicated as what is required by the warranty. We would like to over our findings with you and find a solution. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience to discuss this further.
Very unprofessional, and horrible scammers very disappointed with the way the handle things and lie. I will never go back there again.
Business response:
We're disappointed to hear this feedback and we want to address your concerns directly with you. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience to discuss this further.
Not good service.really bad customer service bad attitude.
Business response:
We strive to make improvements based off of feedback. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience to discuss this situation further.
The service writer that took care of me was terrible.
Business response:
We're disappointed to hear this feedback. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience to discuss your concerns further.
Terrible experience. Sold me a car with a dead battery among other problems
Didnt fix the issue on my car. Part is on back ordered for 2 weeks to 3 months. Wouldnt give me a loaner until part arrives.
Business response:
We're disappointed to hear you weren't satisfied with your experience and unfortunately ongoing Covid repercussions have extended our lead time on parts needed ordering from the manufacturer. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience to discuss your concerns further.
For the last 3 oil changes Ive had an oil pan leak that started around $1000 and then ended up around $2000. This last time I went, no oil pan leak but about $2500 worth of other fixes needed. It Funny thing, I never had the oil pan leak fixed. SHADY!
Business response:
We want to look into this situation further. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience to discuss this further.
Terrible communication from staff. Employees joy ride cars and damage them. Would avoid this dealership at all costs.
Business response:
We take damage accusations very seriously. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience to discuss this further.
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 4,796 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is open now. It will close at 8:00 p.m.