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Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I was not provided with an exact estimate of the cost--just a ballpark guess when I pressed for it. The service was over $200 more than the ballpark guess and considerably over and above any other auto service I have had in the past. The loaner I was provided was filthy and had a windshield with extensive cracking. I was given the choice of that one or two others that were virtually out of gas. All in all, I will not be returning to this dealership for further service.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our general manager, Brent Adkisson, at 833-967-0021 at your earliest convenience.
Absolute worst customer service I have ever came across. No follow up call back after running our credit. I had to call them back only to find out the vehicle I was hoping to get was sold in between the time I was waiting to hear back from them. I would not recommend them to my worst enemy.
Business response:
Tajehra, thank you for your detailed feedback. Customer service and transparency are extremely important to us. Please contact Brent Adkisson, General Manager at 833-967-0021.
Worst service experience I have received at a Lexus dealership. The service advisor was too busy trying to sell services and use scare tactics to get me to let them replace items that could have waited.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Brent Adkisson, General Manager at 833-967-0021.
Car was sold to someone else while I was test driving.
Business response:
Robert, thank you for your feedback. We inventory very high demand vehicles and it causes our online inventory to change pretty frequently. While you were driving we sold it on select site, it was unfortunate you were driving the car at the time. If you would like to discuss further please contact Brent Adkisson, General Manager at 833-967-0021.
Took two days to replace the drivers seat for a failed heated seat circuit after waiting one month to get parts. They gave me a loner car but was not told it would take two days until after the car was brought in and waiting awhile. Very poor communication. Work was completed well. .
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Brent Adkisson, General Manager at 833-967-0021.
Service Tech did not review recommended findings from inspection. Several Caution items listed with pricing however we did not verbally discuss repairs or recommendations on this visit. Service Tech may have been busy??
Business response:
Hello, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to our general manager, Brent Adkisson, at 833-967-0021 at your earliest convenience.
My car came back with tire pressure error and now another error for my head lights and they didnt even vacuum my floor mats
Business response:
We are sorry to hear that you felt things were not finished properly, we want to offer professional and customer focused service. Please reach out to our general manager, Brent Adkisson, at 855-658-2703 at your earliest convenience.
Horrible ! I was told to allow my car to be repod let it sell at auction and then buy a new car. So they suggested I mess up my credit , just to get a new car. And I would still have two car payments. How selfish Rashad!
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience.
Terrible experience! Wasted my time
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience.
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 4,796 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is open now. It will close at 8:00 p.m.