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Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
The clear bra application was poorly done. We had to schedule another appointment to fix the issues which is disappointing. We really like Superstition Springs Lexus and didn't expect this poor quality of work from them, but hopefully they'll be able to fix the issue on our upcoming appointment.
Business response:
Hopefully we are able to fix our mistakes on your next visit with us. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience, he is already currently working on your case.
Absolutely horrible. They were trying to rip me off trying to get me to pay for things that didn't needed to be done. They take advantage of women. Made a rude comment that because of my profession I should be able to pay for my services despite what they are and when I refused they proceeded to make jabs about the company I work for. Extremely unprofessional!!
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience.
Didn't do anything ! ! Just gave me quotes to do some preventive maintenance - like clean a battery terminal for $50 - Went home n cleaned it in 10 minutes - That's $300 a hour for labor ? ?
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience.
My service took 8 1/2 hours due to staff shortage. I was told 3 to 3 1/2 hours. If I had know it was 8 1/2 hours I would have ask to reschedule. I wait for a phone call to tell me the car was ready, by 4pm, no call I called service dept and was told it would be the next day. I ask that I have the car then, they attempted to wash it and at almost 5pm told me it was ready. I feel that I should have been informed of the delays. I have been a 21 year customer.
The dealership is excellent but a new service advisor did not do very well!!
Business response:
Thank you for visiting our dealership and being upfront with your experience. Its important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience.
I brought the car in because it shakes when I brake and had an alignment and tire balance done. It still shakes, and now there is a weird sound like something is rolling around when I go around corners. It's in worse shape that before I brought it in.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience.
I had to make multiple trips to get my service completed. Communications between service staff was not good. This is not the first time I e had issues when Ive brought my car in for service.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com at your earliest convenience.
Routine inspection and servicing was excellent. Have a problem getting the seat to automatically adjust back to its setting and they can't find a solution. Their solution is to tilt the seat back to a reclining position. Can't do this as I am short and can't see out the front window if I recline while driving.
Business response:
Thank you for contacting us. We would be more than happy to have you back and review the issue. Please reach out to our general manager, Brent Adkisson, at 480-324-8900 at your earliest convenience.
Talk you into buying stuff you don't need, services you don't need, and then just take your money. I got in an accident and after repaired I took it here to get checked to make sure everything was good. AC wasn't working right and headlight was out of whack. They said they "reset" AC and aimed headlight, billed body shop. Charged me $200 for 25k service and all they did was add some oil and fuel additives....rip off. Got car back, AC still didn't work right, headlight still out of whack, and now alignment was off. Took back ... read more
Business response:
Thank you, Richard, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to our general manager, Brent Adkisson, at 480-324-8900 at your earliest convenience.
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 4,796 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is open now. It will close at 8:00 p.m.