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Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I went to SS Lexus to see about a brake light on my dash. They sold me a 30k service, did not include cabin filter nor engine filter. Only visible work was cleaned battery cables and filled my windshield fluid reservoir. My brake fluid reservoir was not topped off even though it was half empty. I was told to correct the brake situation it would cost my over $1,700. I left telling the advisor I would get a second opinion. PS, this was my first time at this dealership and probably the last. Not very happy.
Business response:
We're disappointed to hear you weren't satisfied with your service visit. We would be happy to go over your Lexus RX maintenance schedule of what is and isn't covered at each mileage interval as well as go over the issue related to your brake booster. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience to discuss this further.
I had no idea they would charge me $75 to replace windshield wipers and then when it rained they were no better than the ones I had before I was shocked at the price and I wasnt told how much they would be until after it was done
went for rodent repair, paid 1k, issue came up 10 months later. now they charge anotherr 8k to fix the same issue? worst service and unreliable.
Tried to scam me saying they may have to run a diagnostic but will call before they do then take my car for the day and do the diagnostic without telling me and then I come back and they say that will be $157 for the diagnostic it should never cost $150 for a mechanic to plug in an OBD reader and test run each ac servo to tell me they dont work and hand me a 5000$ repair bill never going here again. And to top it off they continue to harass and spam call me for a quick survey
Business response:
Zachary, we do not want to go behind our customers backs and perform services they did not wish to have such as your diagnostic. If we were not transparent in this situation, we want to address your concerns and find a solution. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience.
It was horrible. The Service manager Dan S is a snake
Business response:
We apologize if you feel you've had a negative experience with us. We want to speak with you to address your concerns, please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience.
Maintenance items and charges should correspond to the mileage of the car itself. The service staff added items and changed the charges when charging. I dont know if I should do it or not.
Business response:
Thank you for the feedback, as this review is vague we want to speak with you so we can gather details and hopefully provide a solution for you. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience.
Battery was down 2 days after the warranty expired. They charged me $170.00 for that, but they should not have done that.
Business response:
We apologize if you feel you had a negative experience. Unfortunately we uphold our warranties and that is what we hold ourselves accountable for. We want to address your concerns, however, please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience.
I wanted a alignment but the guy who was suppose to do it left. So my car never got aligned. I sat there for 2.5 hours for a oil change which is unacceptable. I will be getting my oil changes some where else.
Business response:
Thank you for your feedback. We never want a customer to feel ignored while visiting us. We would like to speak with you about earning back your trust. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com at your earliest convenience.
Had an appointment at 2:00 pm. Arrived at 1:30 pm and was told my car will be taken in right away. As it came closer to 4:00 pm., I walked outside only to see my car parked in the same place. I asked for the status and was told by the service person that it was overlooked. He looked at the paperwork and claimed he did his part and apologized. He then nonchalantly said "bring it in next week, I can get it out in an hour." I guess they think it such a joy to sit in their waiting room for nearly three hours. I never received a ... read more
Business response:
Donald, we apologize for the mishaps and lack of response to you for the service. We will to make sure someone reach's out to you soon.
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 4,796 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is open now. It will close at 8:00 p.m.