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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
0 communication, unless I initiated it. Went weeks in a rental where your top tier protective plan only covers 5 days. Fixed everything but a tailor sensor and I got it back since it would operate now. Still haven't heard about the sensor that probably arrived iver a month ago. Like I said 0 communication
Business response:
We strive to keep our customers informed throughout the service process, and it's clear we fell short in your case. Regarding your vehicle, we're glad the majority of the repairs were completed, but we understand your concern about the tailor sensor and the extended wait. This is not the level of service we aim to provide, and we want to resolve this promptly. Please reach out directly to our Service Director, Anoeil Atenousazar, at 623-666-8577.
I liked my sales associate but the rest of the purchasing process and atmosphere was very stereotypical of a high pressure car dealership. I wouldn't recommend to a family member for this reason.
My car was there for months to only be returned to me worse than when it was brought in.
Horrible experience..HORRIBLE! no communication. 8hours for an oil change (with an appt) and to get info on a part that needed replacement. never called to let me know what was going on.. called twice left vm at 7 hours. was told Id get a call back.. 1.5 hours later no call.. still had to call a 3rd time to talk to someone because noone called me back and im glad i did. i was told they wouldnt get an answer about my part until after the weekend.. so basically if i wouldnt have called my car would have just sat at the dealer ... read more
Business response:
Our goal is to work with you directly to find a fair solution and ensure you feel confident in your purchase. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
All was great except my vehicle was not washed. All my vehicles since 1978 have been washed without me telling I want it
Wokl was done. It took a month for an engine.replacement after failing the recall on the valves. The worst part was the lack of communication qith the service advisor. I had to constantly call for status updates. Thy should've called after every event, failing the test, ordering an engine, receiving the engine, waiting on gaskets, and install finished, which was the only call I received
My AC is still not working right.
I took my Mustang Mach 1 to the dealer for the installation of PPF provided at the purchase time of the car. I drove to the dealer with the car spotless. When I picked up the car was so dirty, and they installed the PPF, and they only cleaned the areas of the installation. the person in charge of taking care didn't care to deliver my car all dirty, he told me to bring her in 2 weeks!!!!!
Always wanting you to do a number of expensive things with your car. Most of which aren't necessary.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,160 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.