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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Car fax incomplete. More repairs performed and paid for. Why didn't service itemize service repairs completed? How do people know what was done as well as customer that paid for them. Supposed to have complete history.
Business response:
Thank you for your feedback about the service documentation. We understand your concern about having complete and detailed information regarding all repairs performed on your vehicle. Your feedback about the importance of complete documentation is valuable and helps us improve our service record keeping practices.
Made an appt. and it was going to take 3 days to get in! Asked about a rental and nothing was available and the uber took 4 attempts before I got a ride home. You make it almost impossible to get service done without me spending the money on my own rental!
Business response:
We are concerned to hear about the challenges you faced when trying to schedule your service appointment, and we understand your frustration. Your feedback helps us understand where we can work to improve our processes to better serve our customers. Please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577 so we can discuss your concerns and work toward a better solution for your future service needs.
The service department advised what needed to be repaired on Tuesday. They told me the part needed to be ordered and it would be there Wednesday and the car would be repaired and ready for pickup by Thursday. When I had not heard back from the dealer, I called Friday morning for an update. I was told the wrong part had coming in and they needed to reorder the correct part and it would be in Saturday. It finally did come in Saturday and the car was done late that afternoon. My gut feel is, they dropped the ball and never orde... read more
Business response:
We are concerned to hear about the delays you experienced with your repair service, and we understand your frustration. We appreciate that you took the time to follow up, and we're glad your vehicle was ultimately completed on Saturday afternoon. Your experience helps us identify areas where we can improve our parts ordering process and customer communication. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 so we can discuss this further and ensure better service in the future.
Service took 5 hours and when I picked up my truck the back seat and window were down and there was a footprint on the back of the front seat. There were also 2.5 miles more on the truck than on the sticker listing the mileage the oil change was done at. This tells me that at least 3 people drove my truck somewhere. When I asked the service manage about it, he said he would investigate and get back to me. It's been two weeks, I've left another message and still have not heard back.
Business response:
We are concerned to hear about the issues you experienced during your recent service visit and we understand your frustration. We take these matters seriously and would appreciate the opportunity to discuss this further with you. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 so we can address these issues directly and work toward a satisfactory resolution.
The expense of the service is pricey.
Business response:
We are happy to hear from you regarding your service experience. We understand that pricing is an important consideration when it comes to vehicle maintenance and repairs. Your feedback about service costs helps us continue to evaluate how we can provide the best value to our customers. We appreciate you taking the time to share your thoughts, and we're glad you chose Surprise Ford for your service needs.
Disappointed that every time I bring the car in for and oil change they forget to put air in the tires. Other than that the man who helped me did a great professional job.
Broke my convertible top while replacing an oil pan, took 6+ weeks to fix, scratched the paint job during the 3 tries to fix it. At least they paid to fix the top and provided a temporary vehicle. The paint is still a mess.
horrible, upselling for items you don't need, over $11,000
Business response:
We strive to provide every customer with a 5-star experience so we're disappointed to hear you left feeling this way. Our intention is simply to inform customers of options and protection/maintenance plans that can help protect their vehicle's reliability, safety, and long-term value. Ultimately , the decision on whether to accept them or not is up to the customer. If you would have any questions on the items presented or would like to discuss your concerns further, please contact Beverly Woodhull, our Customer Relations Dir... read more
Long waithad to readjust exterior mirrors.
Business response:
Your positive experience means a great deal to us. We understand that waiting can be frustrating, and we appreciate your patience during your visit. We're glad we could help you get your exterior mirrors adjusted properly so you could drive safely and comfortably. Your feedback helps us continue to improve our service, and we're grateful you chose Surprise Ford for your automotive needs.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,163 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open tomorrow at 9:00 a.m.