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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.27,533 reviews
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2016 FORD ESCAPE SE Owner's profile image
2016 FORD ESCAPE SE Owner 
4 years ago

Courteous fast and very satisfied with work done. Shop super busy but well organized and techs and advisors coordinate well on time needed to get work completed. Able to get parts on time and fit it into my wife and I work schedule. Will be return customer. 

Business response:

Thank you for your positive review! 

2014 LINCOLN MKX Owner's profile image
2014 LINCOLN MKX Owner 
4 years ago

Routine service with appointment worked very well. Lyft service was wonderful to get me home and back. Service writer did a good job keeping me informed on car status and setting up thr Lyft service 

Business response:

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us. 

2020 FORD FUSION TITANIUM Owner's profile image
2020 FORD FUSION TITANIUM Owner 
4 years ago

Surprise Ford does an excellent job! I enjoyed taking my car there 

Business response:

Thank you for your positive feedback! 

2020 FORD EXPLORER XLT Owner's profile image
2020 FORD EXPLORER XLT Owner 
4 years ago

My car had the complete 20,000 service . I was a little early and my car went right into service. My service was completed in about 50 minutes. Excellent service performed on time. I am impressed. 

Business response:

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us. 

2012 ACURA TL AWD Owner's profile image
2012 ACURA TL AWD Owner 
4 years ago

Did a good job on the Zactec application...thanks. 

Business response:

Thank you for your positive feedback! 

2018 FORD EDGE TITANIUM Owner's profile image
2018 FORD EDGE TITANIUM Owner 
4 years ago

They did what they said they would do and when they said they would do the service. 

Business response:

Thank you for your positive feedback! 

2020 FORD ESCAPE SE SPORT Owner's profile image
2020 FORD ESCAPE SE SPORT Owner 
4 years ago

Great customer service fast turnaround 

Business response:

Thank you for your positive feedback! 

2015 FORD FUSION SE Owner's profile image
2015 FORD FUSION SE Owner 
4 years ago

Professional, thorough and courteous. 

Business response:

Thank you for your positive feedback, from all of us here at Surprise Ford! 

2020 LINCOLN NAUTILUS RESERVE Owner's profile image
2020 LINCOLN NAUTILUS RESERVE Owner 
4 years ago

Work was finished on time. Great followup after the job was done, to confirm that everything was still fine. 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 7,533 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.