This profile has been claimed by the business owner or representative.
Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I wish I could give zero stars. Was there for over 3 hours just for an oil change. When my vehicle was done was told hers your keys and your vehicles over there and then he walked off. Made a mess and made no effort to clean it. Forgot to put my wheel lock back I called them and asked that they bring it to me luckily they did.
Business response:
We are disappointed to hear that your recent service experience did not meet your expectations. We understand your concerns regarding the wait time, the condition of your vehicle after service, and the level of customer service you received. We appreciate you bringing this feedback to our attention and would like the opportunity to address your concerns. For additional assistance, please contact Anoeil Atenousazar, our Service Director, at 623-666-8577.
Picked my truck up and it had a sound coming from the engine that was not there previously
Business response:
Thank you for sharing your feedback with us. Our team is committed to delivering quality workmanship and ensuring customers feel confident in their vehicles following service. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 to discuss your experience further.
My experience with Service Advisor, Evan, was great. I gave Evan 5-stars. However, the Service Director was rude & arrogant. I give the Service Director Zero-Stars. Why? After informing the Service Director that I was still receiving Recall Notices regarding a potentially faulty Shifter Cable from Ford Motor Company and that I had been receiving these Recall Notices for 3 or 4 years, telling me to take the vehicle into the Dealership for recall inspection. As I said, the Shifter Cable Recall was addressed 3 or 4 years ago. I... read more
Business response:
Your positive experience with our service team means the world to us, and we truly appreciate you taking the time to share your detailed feedback. We understand your frustration regarding the interaction you experienced, and we are sorry to hear that you felt disrespected during your visit. The professional standards you expect and deserve were clearly not met in this situation. We would like to discuss this further and work towards a resolution. Please reach out to [CONTACT PLACEHOLDER] so we can address your concerns direc... read more
Went for an oil change, they over filled the oil by two quarts and never told me. As I was driving home I noticed smoke in my rear view mirror, smelled something funny. Got home saw saw a trail of drips on my driveway and then moved my truck out of the garage and noticed oil on the floor. I returned it where they power washed the vehicle, made a mess of my just detailed truck. no offer to clean it up nor no offer of refund. When they called from the dealer about my experience I told them what happened and they said they woul... read more
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding your service visit and vehicle condition following maintenance. We strive to complete all services accurately, communicate any necessary work clearly, and ensure customer concerns are addressed in a timely manner. We understand how important it is to feel confident in both the quality of service and transparency of charges. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
Service was great. Wait for a oil and filter change of 2.5 hours was not so great.
Business response:
We are honored to hear that you had a great service experience with us! Your feedback about our team's quality of service truly means a lot to us. We understand your frustration regarding the extended wait time for your oil and filter change. We recognize that 2.5 hours is longer than anyone should have to wait for routine maintenance, and we genuinely appreciate you bringing this to our attention as it helps us identify areas where we can improve our efficiency and better serve our customers.
I had the front tires rotated and thought at least those two tires would have had the pressure checked. Both tires were low when I got the truck back.
Business response:
Thank you for taking the time to share your experience with us. We understand your expectation that tire pressure would be checked during your tire rotation service, and we appreciate you bringing this to our attention. Your feedback helps us ensure we provide thorough service for every customer. We're glad we could assist with your tire rotation and value your trust in Surprise Ford for your 2017 F350 Super Duty's maintenance needs.
I will NOT recommend the Surprise Ford Service Department to anyone. My experience started with a sales person that did not follow through and the service department flat out refusing to repair the recall on my vehicle. After giving the service department two more chances, my mistake, I will move on to another dealership.
Business response:
We are disappointed to hear about your experience, as this is not the level of follow-through or support we strive to provide. We understand how concerning it is when recall-related concerns are not addressed as expected, especially after multiple visits. Your feedback regarding communication and service handling is important, as we aim to ensure all concerns are properly reviewed and resolved. We would appreciate the opportunity to speak with you directly and review your situation in more detail. Please contact our Service ... read more
Poor customer service. Inspection cannot be trusted. Took my vehicle to another dealership a month later and they found multiple issues that should have been caught when the inspection was done during my oil change.
Business response:
We are disappointed to hear about your experience, as this is not the level of consistency or inspection quality we strive to provide. We understand how concerning it is to feel that an inspection may have missed important issues, especially when it relates to your vehicle's condition and safety. Your feedback regarding inspection accuracy and service quality is important, as we aim to ensure all vehicle checks are thorough, properly documented, and clearly communicated. We would appreciate the opportunity to speak with you ... read more
It took too long for a basic oil change, especially since I had an appointment and arrived on time
Business response:
We are disappointed to hear about your experience, as this is not the level of efficiency we strive to provide for scheduled maintenance visits. We understand how important it is for appointment times to be respected, especially for routine services like an oil change. Your feedback is appreciated and will be used to help improve scheduling flow and overall service timing. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 for further assistance.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,535 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.