SYNERGY HomeCare

4.7

Location details

85284, United States

Weekday	Schedule	Status
Mon	12:00 a.m. to Midnight
Tue	12:00 a.m. to Midnight
Wed	12:00 a.m. to Midnight
Thu	12:00 a.m. to Midnight
Fri	12:00 a.m. to Midnight
Sat	12:00 a.m. to Midnight
Sun	12:00 a.m. to Midnight

4.712,213 reviews

Select a rating

Jennifer H_17

11 months ago

I am a past client of this provider I didn't know if people would be here. I couldn't leave my house and trust them to be here. I couldn't get caregivers to show up, and I had caregiver fights break out in my home.

Terry

11 months ago

I am a past client of this provider I used Synergy Home Care of Prosper for my mom. The in-home care came in and helped prepare her meals, laundry, linen, and stuff like that. There were multiple issues. I thought we would only use it for two weeks. In the initial setup, we were supposed to meet somebody on a Friday. The person didn't show up, it was something to do with traffic. So we had rescheduled to see them Saturday. On Saturday, there was no communication. This was supposed to be the person that they were sending out ... read more

Business response:

Dear Mr. Terry, We are sorry to hear that you didn't receive the level of customer service that you deserve. We take pride in providing excellent service to our customers and apologize for falling short in this area. We will review our training process and take steps to ensure that our caregivers are punctual and courteous. As a gesture of goodwill, we'd like to offer you a better service and a discount if you chose to use our services. Your feedback is extremely valuable to us and will assist us in improving our services. T... read more

Oti B

a year ago

I am a current client of this provider They could send someone if they say they'll send someone here. They could live up to their commitment.

Anonymous_1727891289

a year ago

I am a past client of this provider He did not get the care he needed as they were not always there for him. They need to have their caregivers show up on time.

Anonymous_1725459391

a year ago

I am a past client of this provider They would do the same thing with her over and over, but it didn't seem like she could get any better with this therapy. The need to increase the goals.

Charlie S_4

a year ago

I am a past client of this provider Once they come, it is good. The caregivers helped with his baths, and keeping his room clean. There was a lack of service. They could have made sure they had coverage, or informed you that there was no coverage.

Business response:

Sorry for the occasional lack of service, somtimes rual areas are difficult to staff consistantly. We will do better!

Nancy D_30

a year ago

I am a current client of this provider I needed help with fall prevention. They sent me two people with no education in fall prevention.

Business response:

Nancy, we are sorry that your experience did not meet your expectations. The caregiver and Care Manager that were sent on short notice to your home to provide assistance were both trained and experienced in caregiving including Fall Prevention Training. We apologize for whatever misunderstanding occurred during that visit.

Anonymous_1709657112

a year ago

I am a past client of this provider They could have had a greater impact by showing up and do more on their own. They could show up.

Business response:

I am sorry we disappointed you. Our goal is exceed all our clients expectations. Please reach out to me so we can discuss how we can make this right. Thank you. Diane Baker-Owner

Anonymous_1707904243

a year ago

I am a current client of this provider I'd like them to let me know about schedule changes. I'd like them to help me clean my apartment.

Business response:

Dear Anonymous, We're sorry we did not meet your expectations. Our goal is to go above and beyond. Please call contact us so we can make it right. Thank you and stay well.