SYNERGY HomeCare

4.7

Location details

85284, United States

Weekday	Schedule	Status
Mon	12:00 a.m. to Midnight
Tue	12:00 a.m. to Midnight
Wed	12:00 a.m. to Midnight
Thu	12:00 a.m. to Midnight
Fri	12:00 a.m. to Midnight
Sat	12:00 a.m. to Midnight
Sun	12:00 a.m. to Midnight

4.712,213 reviews

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Anonymous_6673

2 years ago

I am a current client of this provider They help to fix meals for me. I was just a little concerned when there were times that they notified me just before someone was going to come that someone was not going to come.

Brad S_2

2 years ago

I am a current client of this provider I would like them to provide staff that actually show up. I would like them to actually show up and have the staff actually do the work.

Business response:

Thanks Brad. I know we've already soken about the issues. Between the shifts being short and the level of physical exertion, these were tough shifts to fill, as I conveyed to you that it might be. I appreciate your patience as we tried very hard to accomodate your needs since you've been through so many other agencies that weren't able. All the best to you Brad.

Kerwin T

3 years ago

I am a past client of this provider They could have provided the consistent care and caregivers daily. They needed to provide consistent care. They needed to have someone available on a daily basis.

Marcella K

3 years ago

I am a past client of this provider Apparently they have no help, nobody wants to work. They are short handed and the person caring for her had quit I believe.

Pat W_13

3 years ago

I am a past client of this provider I don't know, probably the companionship is what helped me the most. I would like them just to be consistent in picking someone, getting someone to help.

Business response:

Thanks Pat. Appreciate the feedback. Glad you enjoyed the companionship piece. As I mentioned prior, finding consistency with such short shifts is a challenge. We're happy to staff short shiftsfor our clients but there is a little give and take when the shifts are shorter. I appreciate your underwtanding of that.

Michael B_42

3 years ago

I am a past client of this provider The agency needs better follow-through from management like a drop-in to check. They are too many people in the office that think they are managers.

Anonymous_6320

3 years ago

I am a past client of this provider The agency could have shown up when they were supposed to. This agency needs to communicate with the clients.

Josephine L_1

3 years ago

I am a past client of this provider It was a waste of time and money. I would like more experienced caregivers.

Business response:

Hello Joanna, Thank your your review and feedback, of course I wish it better. I am sorry we did not meet your expectations when working with your mom. End of life cases are incredibly difficult for the family and also the Caregivers. I spoke with the team extensively regarding the service provided and got their feedback as well. By all accounts it sounded like the office staff was in appropriate close touch with Caregiver introductions, Care Plan reviews and family check ins. We did make a switch of Caregivers when one was... read more

Belinda J_2

3 years ago

I am a past client of this provider The company needed to care. They could not have cared less. I would never recommend them. They need to improve customer service.