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Tempe Chrysler Jeep Dodge
- Automotive
- Tempe, AZ
About this business
Location details
7975 S Autoplex Loop, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 9:00 p.m. | |
| Tue | 08:30 a.m. to 9:00 p.m. | |
| Wed | 08:30 a.m. to 9:00 p.m. | |
| Thu | 08:30 a.m. to 9:00 p.m. | |
| Fri | 08:30 a.m. to 9:00 p.m. | |
| Sat | 08:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Worst experience I’ve ever had. I have never left a poor review anywhere but this was terrible. I have been to multiple dealerships to look at various cars and just hadn’t found “the one” yet. I finally found a car that i loved and go to this dealership to view it and wanted to move forward with it but INSTEAD i had to deal with a pushy sales person who wouldn’t listen to me. They wouldn’t let me get the car that i wanted for the price that it was listed at and tried to push a more expensive vehicle on me for the next hour. ... read more
Business response:
First and foremost, on behalf of the whole team here at Tempe Dodge Chrysler Jeep, we would like to offer our apologies for how your time with us went. Our top priority is always customer service and satisfaction, and not being able to accomplish that with you is unacceptable. Please message us your contact info so we are able to get in touch with you. We would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. We thank you for your feedback, and we hope t... read more
Craig in service is horrible. Has no clue what he is talking about. I have a 2020 Jeep Wrangler rubicon. Steering has been horrible since I got it. FCA just put out a new TSB saying the steering gear box is being replaced if vehicle is still under warranty which my Jeep is.. Craig said because I have a lift and aftermarket wheels my Jeep isn’t covered by warranty anymore. Well turns out FCA doesn’t agree with Craig and said I still have a warranty. I will never do any business with Tempe Jeep service again because of Craig. ... read more
Business response:
Thank you for sharing feedback about the experience you had at Tempe Dodge Chrysler Jeep. The very last thing we want is for our customers to feel unsatisfied. Our team cares tremendously for our guests and for that reason we have always been known to pay great attention to detail and provide top-notch service.
Horrible experience. Left messages for Craig, Mike and manager of this store and never a return call. My sons car had a light on and alignment was so messed up after picking up his car it wasnt funny. Also called him to pick up his car after he did 24 hours before this. I could go on and on . I WILL be contacting corporation for the way this whole thing was handled.
I dropped my car off to this location for some work needed on my Dodge Durango in the middle of May. I understand times are anything but normal at the moment... I get that. I do not receive any follow up on my car unless I reach out. I have absolutely no timeline on when my car will be done and repaired. I keep being told when I reach out myself that my parts are on order. it's been a month. I was told there are no loaners I can use during these already rough times. I was told I can rent a car from them only. I asked for a l... read more
TERRIBLE CAR SERVICE!! I brought my Jeep in because I noticed that the temp gauge was going over midpoint. And it never does that. I brought it in the first time they said there was a small leak in the radiator cap. So of course I asked them to go ahead and fix it. I get my Jeep back its still running warm and when starting the engine it doesn't sound right. So I think maybe its just me. But then I went back home to Colorado where it was well below freezing and my fan continued to kick on and the engine was running warm stil... read more
I purchased a car in 2019, the sales process overall was good and I'd definitely give them a high 4. That is to be expected - they want your money. And then they tell you to give them a 10 on their surveys and if you can't give them a 10, don't fill it out. Fast forward to December 2019. I started calling them on December 6 trying to get some information from the Business Office. I left 5 messages for the Business Office and sent one email to the General Manager, Brendan Holbein, one email to the Director of Credit Solutio... read more
Business response:
We appreciate you taking the time to leave a review. We are discouraged to hear how you felt during your visit with us. It is never our intention for anyone to feel mislead or unsatisfied. Tempe Dodge Chrysler Jeep welcomes feedback from our guests, which is why our team is known for our top-notch customer satisfaction. We hope you would consider returning to us in the future. Thanks again.
Sales process and sales representative was great. However, be sure to verify everything and bring a calculator prior to signing. I found a rebate that was taken off. I also recommend not getting the warranty. I was told 5 times that I could cancel anytime with a FULL refund as long as I don't use the warranty and prior to the end of the factory warranty. However, I tried to cancel the warranty and the dealership didnt respond after 4 attempts. I finally called Mopar which is the warranty company . I found out that they pro r... read more
Business response:
We take customer feedback very seriously which is why we are known for our top-notch customer satisfaction. Our team is always praised for paying great attention to detail and what you've described does not align with our values. Overall, we feel discouraged to hear about your experience and hope you would consider returning to us in the future. Thank you again.
Incredibly rude and unprofessional salesman. The truck I found online turned out to not be for sale after I did an application and went in to evaluate my trade to find the truck wasn’t for sale and it was a mistake “with the system”. I wasn’t interested in any others and felt my time was wasted. If the truck isn’t for sale don’t put it online for sale or ask to fill out an application. The salesman got angry when I called this out and said he hates customers like me who claim false advertising and began to curse at me. Whe... read more
Business response:
We’re very sorry to hear about this, we strive to provide the absolute best to any of our customers. Gabe, thank you for providing us with your honest feedback about your experience. We appreciate you taking the time to do this. Thank you for letting us know how your experience went, we will ensure this does not repeat again.
You could return phone calls after the sale, for one. Your finance department is unethical. Does not return phone calls and avoid taking care of business. When we wanted to use our bank for financing, the financial wizard insisted we use their financer for better discounts. Which was a lie. Plus they are charging 6.2 interest rate. Have not removed the fidelity warranty package, which was canceled many weeks ago. Preventing us from refinancing at a much better rate! With our bank, which we wanted to use in the first place. V... read more
Business response:
Thank you for providing us with feedback about your experience. We appreciate you taking the time to do this. We never want anyone to dislike their experience with us, we are not happy to hear about this. Moving forward, we will make the necessary changes to ensure that we do better next time. Thank you again.
Frequently asked questions about Tempe Chrysler Jeep Dodge
How is Tempe Chrysler Jeep Dodge rated?
Tempe Chrysler Jeep Dodge has a 4.6 star rating with 5,135 reviews.
When is Tempe Chrysler Jeep Dodge open?
Tempe Chrysler Jeep Dodge is closed now. It will open at 8:30 a.m.