Tempe Chrysler Jeep Dodge

Jay Wolford 

on Facebook

7 years ago

So pissed off at this place. I got a vehicle in December, and it's been back to the shop about 8 times. Every time I come I asked about the broken key. The battery has died twice, and the fob part is borken for the manual key. So I had to get someone out to have my car unlocked. I finally thought I was getting some help. They told me they would cut a new key to put in the fob. When I inquired about how I would get it out with the slider being broken they stated, hey you bought the car like that, the car is as is and the fob ... read more

Mark Sites 

on Facebook

7 years ago

I didn't think anyone's customer service could be worse than Airpark Dodge, but apparently I was mistaken. Stopped in a couple weeks ago and asked a gentleman in the service department, "if I brought my wife's car by on my lunch hour, could you guys at least look at it while I wait and give me an diagnosis and an estimate"? He said "sure, bring it by anytime". So I brought it in last Friday, I had been given a business card that had Jeff somebody's name on it. Asked for Jeff. Jeff was like, "no way we can look at it unt... read more

Rita Huyghe 

on Facebook

7 years ago

Came here to schedule a repair for a warranty item only because it's closer to where I work. The so called service advisor will not approve a rental car while the repair is taking place. If it was not a warranty item I could understand. 2 years ago I was here shopping for a car, I did not buy here as I felt the salesman was trying to rip me off on my trade in, and wouldn't budge on the car price. I did take my business to another Mopar dealer, who was honest and fair. I have since moved from the area. Stay away from this p... read more

David Mora 

on Facebook

7 years ago

I got a used car here 2 years ago and was sold the extended warranty for $50 extra a month for 72 months. I was told this would cover 60,000 miles or 6 years from the 47k miles that were on it. I was told I can turn in the car in a year or two and any unused amount of the warranty would be paid back to me or used as a down payment. I never had to use the extended warranty. I got a new car from a different dealership and turned in the paperwork to get my money back from this warranty. They told me the car had just over 60k mi... read more

Vicky Friedenthal 

on Facebook

7 years ago

Tony was really nice and did not pressure us, we bought a used Tucson the outside door handle came loose and they are replacing it free. Could not have asked for more 

Kristina Sherlock 

on Facebook

7 years ago

This dealership is a joke. The worst customer service experience I have ever experienced. And don't ever get your vehicle fixed there because their prices are outrageous.I will never go back... I will for sure be telling everyone I know how terrible this dealership is. Clearly this is not the first time someone has had a bad experience with this dealership. 

Neil-Jennifer Brake 

on Facebook

8 years ago

I was directed to Tempe Dodge for a recall on my cars air bags, I was told to call them and make an appointment and inform them of my recall #, they in turn were to check to make sure they had the part and set an appointment. I kept to appointment as directed, after 2 and a half hours of waiting, I was told I would have make another appointment because they didn't have the correct part. Tempe Dodge also charged me over 200 to install a 18.00 part that took ten minutes to install. 

Thomas Kilbey 

on Facebook

8 years ago

I've had so many great experiences with Tempe Dodge in the past. this last time for service on the power window, I submitted a oil change. They had it for 2 days and completed the repairs with a fair price, but totally forgot about oil change. Now I do it at a different time at somewhere closer to me because I wanted to take advantage of the time allowance this time.