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Tempe Chrysler Jeep Dodge
- Automotive
- Tempe, AZ
About this business
Location details
7975 S Autoplex Loop, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 9:00 p.m. | |
| Tue | 08:30 a.m. to 9:00 p.m. | |
| Wed | 08:30 a.m. to 9:00 p.m. | |
| Thu | 08:30 a.m. to 9:00 p.m. | |
| Fri | 08:30 a.m. to 9:00 p.m. | |
| Sat | 08:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Twice this month, I have given you an opportunity to earn my business, and both times you have failed miserably. The first time I was the only customer in the entire building and was surrounded by 4 salesmen who were so dysfunctional they couldn't decide who was actually in charge and quite literally embarrassed themselves enough that the initial salesman I spoke to followed me to my car and apologized. I just wrote that off as just poor timing, and continued shopping on line. Three weeks later I found a great low mileage Je... read more
Business response:
Mark, we sincerely apologize for your experience with our dealership. As a company, this is not representative of the way we treat our customers. If there is anything that we can do at this point to rectify the situation, please let us know. It is our commitment to give our customers the best value when dealing with us. We are doing a comprehensive review of our company’s procedures to ensure that something like this never occurs.
Nothing but negative things to say about this dealership. Went in 3 weeks ago and bought a brand new 2018 Jeep Cherokee. Worked with the sales lady (who was awesome) over the phone and through email and was told everything was good to go, when I got there I would sign the papers and be on my way. When I got there I had to wait almost 2 hours because first they couldn’t find the keys, then they couldn’t find the car. I was told that the retractable privacy cover for the back was NOT included (even though it was a brand new ca... read more
So pissed off at this place. I got a vehicle in December, and it's been back to the shop about 8 times. Every time I come I asked about the broken key. The battery has died twice, and the fob part is borken for the manual key. So I had to get someone out to have my car unlocked. I finally thought I was getting some help. They told me they would cut a new key to put in the fob. When I inquired about how I would get it out with the slider being broken they stated, hey you bought the car like that, the car is as is and the fob ... read more
I didn't think anyone's customer service could be worse than Airpark Dodge, but apparently I was mistaken. Stopped in a couple weeks ago and asked a gentleman in the service department, "if I brought my wife's car by on my lunch hour, could you guys at least look at it while I wait and give me an diagnosis and an estimate"? He said "sure, bring it by anytime". So I brought it in last Friday, I had been given a business card that had Jeff somebody's name on it. Asked for Jeff. Jeff was like, "no way we can look at it unt... read more
Came here to schedule a repair for a warranty item only because it's closer to where I work. The so called service advisor will not approve a rental car while the repair is taking place. If it was not a warranty item I could understand. 2 years ago I was here shopping for a car, I did not buy here as I felt the salesman was trying to rip me off on my trade in, and wouldn't budge on the car price. I did take my business to another Mopar dealer, who was honest and fair. I have since moved from the area. Stay away from this p... read more
I got a used car here 2 years ago and was sold the extended warranty for $50 extra a month for 72 months. I was told this would cover 60,000 miles or 6 years from the 47k miles that were on it. I was told I can turn in the car in a year or two and any unused amount of the warranty would be paid back to me or used as a down payment. I never had to use the extended warranty. I got a new car from a different dealership and turned in the paperwork to get my money back from this warranty. They told me the car had just over 60k mi... read more
Tony was really nice and did not pressure us, we bought a used Tucson the outside door handle came loose and they are replacing it free. Could not have asked for more
This dealership is a joke. The worst customer service experience I have ever experienced. And don't ever get your vehicle fixed there because their prices are outrageous.I will never go back... I will for sure be telling everyone I know how terrible this dealership is. Clearly this is not the first time someone has had a bad experience with this dealership.
Frequently asked questions about Tempe Chrysler Jeep Dodge
How is Tempe Chrysler Jeep Dodge rated?
Tempe Chrysler Jeep Dodge has a 4.6 star rating with 5,135 reviews.
When is Tempe Chrysler Jeep Dodge open?
Tempe Chrysler Jeep Dodge is closed now. It will open at 8:30 a.m.