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Tempe Chrysler Jeep Dodge
- Automotive
- Tempe, AZ
About this business
Location details
7975 S Autoplex Loop, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 9:00 p.m. | |
| Tue | 08:30 a.m. to 9:00 p.m. | |
| Wed | 08:30 a.m. to 9:00 p.m. | |
| Thu | 08:30 a.m. to 9:00 p.m. | |
| Fri | 08:30 a.m. to 9:00 p.m. | |
| Sat | 08:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Incredibly rude and unprofessional salesman. The truck I found online turned out to not be for sale after I did an application and went in to evaluate my trade to find the truck wasn’t for sale and it was a mistake “with the system”. I wasn’t interested in any others and felt my time was wasted. If the truck isn’t for sale don’t put it online for sale or ask to fill out an application. The salesman got angry when I called this out and said he hates customers like me who claim false advertising and began to curse at me. Whe... read more
Business response:
We’re very sorry to hear about this, we strive to provide the absolute best to any of our customers. Gabe, thank you for providing us with your honest feedback about your experience. We appreciate you taking the time to do this. Thank you for letting us know how your experience went, we will ensure this does not repeat again.
You could return phone calls after the sale, for one. Your finance department is unethical. Does not return phone calls and avoid taking care of business. When we wanted to use our bank for financing, the financial wizard insisted we use their financer for better discounts. Which was a lie. Plus they are charging 6.2 interest rate. Have not removed the fidelity warranty package, which was canceled many weeks ago. Preventing us from refinancing at a much better rate! With our bank, which we wanted to use in the first place. V... read more
Business response:
Thank you for providing us with feedback about your experience. We appreciate you taking the time to do this. We never want anyone to dislike their experience with us, we are not happy to hear about this. Moving forward, we will make the necessary changes to ensure that we do better next time. Thank you again.
My husband, Brian Pretty, bought a 2011 Dodge Avenger at Tempe Dodge back in late September. He was at the dealership MORE THAN FIVE HOURS buying this car. They only figured out what they were doing when he threatened to walk. With a credit score of 716, he should have been approved for a loan and driving off the lot in two hours. Instead, they bulk ran his application through TWENTY DIFFERENT LENDERS all at the same time. (We were in the process of buying a home. This little stunt dropped his credit score to the point where... read more
Business response:
First and foremost, we sincerely apologize for your experience with us. Thank you for this vital information, we appreciate hearing this feedback, but we are very discouraged to hear that this is how your experience went. We will ensure this does not repeat again.
If only I could give them 0 stars for terrible service. Going to a dealership is never exciting to begin with but sometimes you just have to suck it up and go. Haven't been in 5 years and now I see why. First get there and waited 40 minutes for someone to find the car and then come back and tell me the battery died and it needs time to charge. Mind you it's a 2019 vehicle. Yes Arizona eats batteries like crazy but still no one wants to wait. Take a test drive everything's great. Now we negotiate... don't worry internet price... read more
Business response:
We appreciate you taking the time to leave a review. We are discouraged to hear how you felt during your visit with us. It is never our intention for anyone to feel mislead or unsatisfied. We welcome feedback from our guests, which is why our team will ensure something like this won't occur again. Your feedback is respected and appreciated, thanks again.
Don't loose bank statements, have employees wash their hands after using restrooms, have finance fill out paper work wright. And have management answer emails about problems. Then when come back In to bring the paper back that they lost David Bright has an attitude with you
Business response:
We hope you understand that as a business, this does not align with the goals we have for our dealership. Thank you for bringing this to our attention. We highly appreciate the feedback.
Worst experience of my life ! And the sales person actually text me this because of the bad review he received for his lack of communication. I purchased the vehicle from Texas and when my car arrived in TX a month later smh the gas tank was barely on a quarter of a tank. I emailed the GM regarding the matter never heard anything! The lack of communication was terrible they were acting like I was inconvenience to them when I’m the paying customer ! I’ll never purchase another dodge vehicle again
Business response:
While pleased to see that you enjoy your vehicle, we're disappointed to see you've been dissatisfied with your purchasing experience. I'd like to learn more about the issues you outline in this review in regards to our customer service. I hope to hear from you. Regards, Brendan Holbein General Sales Manager
I made an appt for an oil change on my day off, drove the 23 miles from my house to the service center, show up on time and am told that it's at least a 3 hour wait. They don't recommend appointments for oil change because you basically still have to wait in line behind everyone else. Wasted my time and gas! I'll go elsewhere from now on.
Business response:
We appreciate your feedback and we are discouraged to hear about your experience with us, that was never our intention. We strongly believe in customer satisfaction and take resolving these matters professionally. With the information you have provided us, we will do what we can to remedy the situation and hopefully gain back a loyal customer in the process. Thank you for your business and we hope you have a wonderful day.
I’ve had to call the service department a handful of times and every single time they are so rude to me, it’s unbelievable. Today I called to explain an issue with my Jeep and the response was “And...?” And help me, that’s what! I will never come back here especially after my purchase experience was also terrible.
Business response:
We are sorry to hear that your experience with us was subpar from 5 stars. Customer satisfaction is always our top priority and not being able to accomplish that here is horrible. However, with the information you have provided us, we will do what we can to remedy the situation. Can you please provide us with your best contact information, so that our executive management team may contact you to discuss your experience? Thank you, Tempe Dodge Chrysler Jeep, Customer Service Team.
The service department needs to be supervised closer. One time we had oil change, came home and the car was smoking. come to find out oil was drained, but no new oil was put back in. Now recently we trusted Dodge with our A/C issues and over $3000 and 2 1/2 weeks later (we had to rent a car!) we finally took it home. My husband just now had to pull over on the 101 freeway becasue the engine was over heating. Apparently within that $3000 you guys couldnt afford to put in the coolant!!! There is a lot of carelessness, laziness... read more
Business response:
Thank you for taking the time to share your experience. We are concerned to see that your experience was not worthy of 5-stars. If there is anything in particular that has disappointed you, please let us know. I am available to speak and would like to hear more feedback. Please call us at 480-496-4000. Thank you.
Frequently asked questions about Tempe Chrysler Jeep Dodge
How is Tempe Chrysler Jeep Dodge rated?
Tempe Chrysler Jeep Dodge has a 4.6 star rating with 5,237 reviews.
When is Tempe Chrysler Jeep Dodge open?
Tempe Chrysler Jeep Dodge is closed now. It will open at 8:30 a.m.