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Tempe Chrysler Jeep Dodge
- Automotive
- Tempe, AZ
About this business
Location details
7975 S Autoplex Loop, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 9:00 p.m. | |
| Tue | 08:30 a.m. to 9:00 p.m. | |
| Wed | 08:30 a.m. to 9:00 p.m. | |
| Thu | 08:30 a.m. to 9:00 p.m. | |
| Fri | 08:30 a.m. to 9:00 p.m. | |
| Sat | 08:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Don't loose bank statements, have employees wash their hands after using restrooms, have finance fill out paper work wright. And have management answer emails about problems. Then when come back In to bring the paper back that they lost David Bright has an attitude with you
Business response:
We hope you understand that as a business, this does not align with the goals we have for our dealership. Thank you for bringing this to our attention. We highly appreciate the feedback.
Worst experience of my life ! And the sales person actually text me this because of the bad review he received for his lack of communication. I purchased the vehicle from Texas and when my car arrived in TX a month later smh the gas tank was barely on a quarter of a tank. I emailed the GM regarding the matter never heard anything! The lack of communication was terrible they were acting like I was inconvenience to them when I’m the paying customer ! I’ll never purchase another dodge vehicle again
Business response:
While pleased to see that you enjoy your vehicle, we're disappointed to see you've been dissatisfied with your purchasing experience. I'd like to learn more about the issues you outline in this review in regards to our customer service. I hope to hear from you. Regards, Brendan Holbein General Sales Manager
I made an appt for an oil change on my day off, drove the 23 miles from my house to the service center, show up on time and am told that it's at least a 3 hour wait. They don't recommend appointments for oil change because you basically still have to wait in line behind everyone else. Wasted my time and gas! I'll go elsewhere from now on.
Business response:
We appreciate your feedback and we are discouraged to hear about your experience with us, that was never our intention. We strongly believe in customer satisfaction and take resolving these matters professionally. With the information you have provided us, we will do what we can to remedy the situation and hopefully gain back a loyal customer in the process. Thank you for your business and we hope you have a wonderful day.
I’ve had to call the service department a handful of times and every single time they are so rude to me, it’s unbelievable. Today I called to explain an issue with my Jeep and the response was “And...?” And help me, that’s what! I will never come back here especially after my purchase experience was also terrible.
Business response:
We are sorry to hear that your experience with us was subpar from 5 stars. Customer satisfaction is always our top priority and not being able to accomplish that here is horrible. However, with the information you have provided us, we will do what we can to remedy the situation. Can you please provide us with your best contact information, so that our executive management team may contact you to discuss your experience? Thank you, Tempe Dodge Chrysler Jeep, Customer Service Team.
The service department needs to be supervised closer. One time we had oil change, came home and the car was smoking. come to find out oil was drained, but no new oil was put back in. Now recently we trusted Dodge with our A/C issues and over $3000 and 2 1/2 weeks later (we had to rent a car!) we finally took it home. My husband just now had to pull over on the 101 freeway becasue the engine was over heating. Apparently within that $3000 you guys couldnt afford to put in the coolant!!! There is a lot of carelessness, laziness... read more
Business response:
Thank you for taking the time to share your experience. We are concerned to see that your experience was not worthy of 5-stars. If there is anything in particular that has disappointed you, please let us know. I am available to speak and would like to hear more feedback. Please call us at 480-496-4000. Thank you.
Save yourself the headache and DO NOT BUY A CAR FROM HERE. Worst most regretful experience with such a big purchase ever. They are pressure salesmen and refuse to hear your needs or requests. The customer service is terrible. Carl Brown will not call you back. Neither will his supervisor. He will not follow through with his word. And now to add insult to injury; I yet to make my first payment The car they sold me has starter issues. Needless to say I am livid and will vehemently be an advocate against anyone making a pur... read more
Business response:
We would like to personally apologize for the series of unfortunate incidents that you experienced during your visit with us. We continually try to do our very best for all our customers and would appreciate the time to know the feedback. We will look into each issue that you have noted, in an attempt to correct and improve our policies. We would invite you to contact us at 480-496-4000, to discuss this with you further.
Purchased a 2018 dodge caravan 8/2/2018 and Went to the service center 8/25/2018 after we noticed a piece of our second row of seats had not been properly put together. The man working told us (A) the manufacturer didn’t completely assembled the seats (B) the piece was not broken and simply needed to be put on and screwed in (C) we could go and buy screws and do it ourselves at home, in which, would more than likely void any warranty we have (D) BUY a new part for them to SCREW that one in. We have owned the van for rough... read more
Twice this month, I have given you an opportunity to earn my business, and both times you have failed miserably. The first time I was the only customer in the entire building and was surrounded by 4 salesmen who were so dysfunctional they couldn't decide who was actually in charge and quite literally embarrassed themselves enough that the initial salesman I spoke to followed me to my car and apologized. I just wrote that off as just poor timing, and continued shopping on line. Three weeks later I found a great low mileage Je... read more
Business response:
Mark, we sincerely apologize for your experience with our dealership. As a company, this is not representative of the way we treat our customers. If there is anything that we can do at this point to rectify the situation, please let us know. It is our commitment to give our customers the best value when dealing with us. We are doing a comprehensive review of our company’s procedures to ensure that something like this never occurs.
Nothing but negative things to say about this dealership. Went in 3 weeks ago and bought a brand new 2018 Jeep Cherokee. Worked with the sales lady (who was awesome) over the phone and through email and was told everything was good to go, when I got there I would sign the papers and be on my way. When I got there I had to wait almost 2 hours because first they couldn’t find the keys, then they couldn’t find the car. I was told that the retractable privacy cover for the back was NOT included (even though it was a brand new ca... read more
Frequently asked questions about Tempe Chrysler Jeep Dodge
How is Tempe Chrysler Jeep Dodge rated?
Tempe Chrysler Jeep Dodge has a 4.6 star rating with 4,830 reviews.
When is Tempe Chrysler Jeep Dodge open?
Tempe Chrysler Jeep Dodge is closed now. It will open at 8:30 a.m.