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Tempe Kia
- Car Dealers
- Tempe, AZ
About this business
Location details
8005 S Autoplex Loop, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The absolute worst, when I finally got tired of trying to resolve the issues I filed a complaint with BBB. This business replied with half truth. Stay far away!!
I will never take my van to Tempe Kia for service again. I throughly explained what was wrong with my van and was supposedly advised the problem. Spent $800 and my issue still isn't fixed so I took it back and Paula said well it's going to cost you another $800?!?! WHAT?!?! What is the purpose of a diagnosis if you aren't going to fix the problem?! The response from Paula that I got was was well sometimes it's like that. I guess the commission these service people earn is worth more than their integrity to do good business. ... read more
Business response:
Donna, We are disappointed that you had a negative experience with Tempe Kia recently. It is always our goal to ensure you as a customer feel respected and valued. We apologize for any inconvenience we may have caused you. We would appreciate the chance to make things right. If you could, please contact me with your preferred contact method so I can get in touch. Best, Mary Kate Koloseike mary@tempedodge.com
Tempe Kia is god fkn awful! It would be easier to shoot yourself in the face then to deal with their service department! Zero percent solution orientated. Terrible communication. Everyone behind their counter sucks and takes zero responsibility for the lack of everything!!! 0 stars 🖕🏼 you Kia from the bottom of my heart!
Business response:
Kodi, we’re disappointed to see you had a negative experience recently. We’re always open to receiving customer feedback and for this reason, we are known for providing top-notch service to all of our guests. We pride ourselves in being a family owned and operated dealership and a safe environment for all. We do not promote or tolerate violence or vulgar language toward our staff and therefore could not help you.
The service department is terrible and when asked to speak to a manager, non existent Stay away from this dealership
Business response:
Thank you for your review, Hanan. We have always been open to receiving customer feedback and for this reason, we are known for providing top-notch service to all of our guests. We feel discouraged to know you’re feeling let down, however, we will be taking your comments and sharing them within the Tempe Kia team. Thank you again and have a great rest of your day.
Looked at their website looking for a car for my daughter, particularly a Kia Rio. I searched using their websites “search new car inventory”. The definition of “inventory” is goods currently on hand. I called them to ask a question about one Rio that was listed, had a stock number listed, the window sticker available etc only to find out that they didn’t actually have any Rios in stock. All of the Rios listed were “in transit” meaning they hadn’t been delivered yet and in fact three of the four were already sold. They ... read more
Business response:
Our sales team made sure you were aware the vehicle you inquired on had not arrived on our lot before you visited our dealership. We felt we did our part to provide you with honest information. We pride ourselves in good customer service and disappointed to hear your time with us was not exceptional.
My name is David Lefland and I am having trouble with Tempe Kia returning my deposit. On May 3rd I went to purchase a vehicle at Tempe Kia. I am in the process of filing bankruptcy and was told that the loan was 100% guaranteed and there would not be an issue. The loan company was waiting for an award letter from the bankruptcy trustee approving the loan. The dealership let me drive off the lot with vehicle. I received the letter after about 3 weeks and in that time, I kept asking the credit manager, David Bright, shou... read more
Business response:
Mr. Lefland, due to privacy concerns we are unable to discuss the terms of your loan agreement on this public platform. However, we can assure you that we tried every avenue to finalize your loan with the bank but were unable to secure certain documents from you in order to do so. At the time of purchase, you signed an agreement for cost of miles and restocking which were applied to the 2500 miles that were put onto the brand new vehicle in question. After mileage and restocking fees the balance of your down payment was ret... read more
RecommendedTIMELY SERVICE AND COURTEOUS FOLKS!
Business response:
Thank you for your kind review, Phyllis!
First 2 service visits where good. Now this visit for oil change and 120k mileage service told the service guy I don’t need everything on the service “package” due to already have most of the work done. Then he tells me all they would do is fuel additive for $200. I said but under the service package you have a hole list of this he says well you don’t need that.... Like he was arguing with what I showed him for the 120k mileage service so now I’ll just get the oil done. Went back up to ask about my USB not working oh you h... read more
Business response:
Hi Joe, we are disheartened to read your review. Please know we are using it to speak with the team and update our practices. We work hard to deliver only the best customer service and you have shown us an area for growth. Thank you.
They have “salesmen” marking up prices on different selling groups of up to 25k. Take my advice and run away from this. If you’re interested to know which person I’m talking about please message me directly. Oh also, he refused to go “back and forth with a female”. Don’t fall for their deception.
Business response:
Hi Nancy. It is unfortunate to hear that you experience did not live up to the standards we strive to deliver. Please know we are using your review to update our practices and we hope to only treat our customers with outstanding customer service and respect.
Frequently asked questions about Tempe Kia
How is Tempe Kia rated?
Tempe Kia has a 4.7 star rating with 3,865 reviews.
When is Tempe Kia open?
Tempe Kia is open now. It will close at 9:00 p.m.