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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Problem evident before repair drop-off, problem persisted after picking up. Huge waste of time.
Business response:
We sincerely apologize for the inconvenience you’ve experienced. It's disappointing to hear that the issue persisted after your vehicle was serviced, and we understand your frustration. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can better understand the situation and work on resolving it for you. We appreciate your feedback and are committed to ensuring your satisfaction.
Was give call back from the dealer as what are the next steps to follows
Business response:
Thank you for your review. We apologize if there was any confusion regarding the next steps in the process. We want to ensure you have a smooth and clear experience with us. Please contact our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com, and he will be happy to assist you further and guide you through the next steps.
Terrible Customer service,dealership is not friendly enviroment, manager think you do a favor to purchase a car..
Business response:
We're sorry to hear about your recent experience, and we truly appreciate your feedback. We aim to provide excellent customer service, and it's concerning to hear that we missed the mark. Please reach out to General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com so we can address your concerns directly and work to make things right.
Great customer communication. Fixed problem with little cost and next day. N n n n n n ice job
Business response:
Thanks! We're thrilled to hear you had a great experience with our communication and quick service. Your satisfaction means a lot to us, and we appreciate your positive feedback!
Disappointed they would claim engine filter needed replacement after they changed it 5,500 miles previously and we don’t live or drive in dusty areas
Business response:
Thank you for your feedback. We understand your disappointment regarding the engine filter recommendation, especially after it was replaced recently. We aim to provide accurate service recommendations based on the condition of your vehicle, but we understand how this might be frustrating given your driving conditions. Please reach out to us if you’d like to discuss this further or have any questions. We're here to help and ensure your experience meets your expectations.
The alignment was not done correctly. Car pulls to right when you let go of the steering wheel. Car did not due this before the new alignment.
Business response:
We’re sorry to hear about your experience with the alignment, and we appreciate you bringing it to our attention. Please contact Clint Givens, our Service Director, at Cgivens@vtaig.com so we can address this issue promptly and ensure your vehicle is properly aligned. Thank you for your patience, and we look forward to resolving this for you.
Very poor customer service. Had appointment and took almost 3 hours to have and oil change done.
Business response:
We apologize for your recent experience with us. This is not the level of service we strive to provide. We understand your frustration with the delay and would appreciate the opportunity to discuss this further. Please contact Service Director Clint Givens at Cgivens@vtaig.com so we can address your concerns and work to make things right.
My Wife and I were highly disappointed in the Dealer Service, Wish our expectations could have been better!
Business response:
We’re truly sorry to hear about your disappointment with our service, and we appreciate you bringing this to our attention. We always strive to meet and exceed our customers' expectations, and we regret that we fell short in your case. We would appreciate the opportunity to discuss your concerns further and make things right. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address your experience directly. Thank you for your feedback.
I brought my vehicle in on Saturday due to not being able to start sometimes. I ended up bringing my car back on Monday morning and picked it up Wednesday before the snow storm hit the following day. I hate that they were not able to determine what is going on with my passenger front door as it still shows up sometimes as open even when it is not open.
Business response:
Thank you for your review! We’re glad to hear that your vehicle was ready before the snowstorm, but we’re sorry to learn that the issue with your passenger front door persists. We understand how frustrating it can be when a problem isn’t fully resolved. Please feel free to reach out, and we’d be happy to take another look at your vehicle to address the door issue. Your satisfaction is important to us, and we appreciate your patience as we work toward a solution.
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 9,350 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open at 7:00 a.m.