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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
This used to be my go to shop! Always taken care of always great people to help. I know things change and people move on, but it’s not like it used to be. Service was done well, but just miss the friendly attentive people.
Business response:
Thank you for being such a loyal customer over the years. We truly appreciate your honesty. While we are glad the service on your vehicle was done well, we are sorry to hear we missed the mark on the friendly and attentive feel you’ve grown to expect. We are currently in a season of growth with some new faces, but our goal is to get back to that 'go-to shop' feeling you love. We hope you'll stick with us as we build those new relationships! To discuss your experience further, please reach out to our Service Director, Clint G... read more
Very poor they did not seem to know what they were doing and what I need them to work on
Business response:
Thank you for sharing your feedback. We are very sorry to hear that you feel we missed the mark and that there was confusion regarding the work needed on your vehicle. This is not the standard of expertise we strive for. We would appreciate the chance to look into your service record and discuss a resolution. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss this further.
after appointment it took me 4 hour for just oil change and car wash, employee was trying hard to skip car wash, total waste place for car maintenance
Disappointing. Parts director is rude. You don't have basic parts available. Disappointing. Parts director is rude. You don't have basic parts available. Not expecting you to carry every possible part.
59. 99 oil change ended up costing $86 with credit card fee Thought I was over charged
Horrible, conniving staff! !!! Absolutely the worst experience ever in my entire life !!!! Will NEVER buy again!!!!
It has been good until this oil change. They missed placed the paper work and keys.
Overcharged and parts needed couldn't be obtained by your parts dept. For what I paid, after being your customer for two decades, I was disappointed.
Business response:
Thank you for sharing your concerns about your recent experience with us. We understand your frustration. Your loyalty as a customer for twenty years means everything to us, and we recognize that this experience fell short of the standards that we strive to provide. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss your concerns directly and work toward a resolution.
Service department downsize made it take longer than it used to. Non effecient for customer.
Business response:
We sincerely value your feedback regarding your recent service experience. We understand that changes in our service department have impacted the efficiency you previously experienced, and we appreciate you taking the time to share this with us. Your patience during this transition period means a great deal to us. We are continuously working to streamline our processes to better serve our customers and reduce wait times. Thank you for choosing Texas Nissan, and we look forward to providing you with improved service in the fu... read more
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,537 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open at 7:00 a.m.