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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Bait and switch fraud. Told signing one thing contract reflects another. Most unethical and fraudulent sell. Unprofessional when approached salesperson and finance about issue. Never purchase from this dealership.
Business response:
We are sorry to hear that you feel this way about your experience. We understand your frustration, and your concerns are taken seriously. We would appreciate the opportunity to review your situation and work toward a resolution. Please contact our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com so we can address these matters directly with you.
I've bought my cars to y'all for a long time but the last few visits have been sub par. It's very evident that management has made staffing cuts and the service advisors are too stretched thin. That's no reason for them to be washing and vacuuming cars, valeting, and too busy to call customers back. They need help! Raymond is the reason I come back. Bring back his support staff! And get him some business cards. He's been there long enough
Business response:
We are sorry to hear that you feel your recent visits have not met the standard you have come to expect from us over the years. Your loyalty as a long-time customer means everything to us, and we value your honest feedback about the challenges you have observed. It is wonderful to hear about your positive experience with Raymond and how much you value his service. We appreciate you taking the time to recognize his dedication and the difference he makes for customers like you. We would like to discuss your concerns further an... read more
The advisor was very friendly and professional. The drawback was that I had an appointment for oil change and it took almost three hours to complete.
Business response:
We deeply cherish your feedback about your recent service experience with us. It's wonderful to hear that you found our advisor to be friendly and professional - we take great pride in providing quality customer service. We understand your frustration regarding the extended wait time for your scheduled oil change service, as we know your time is valuable. We continuously work to improve our efficiency while maintaining the high-quality service standards our customers expect. Thank you for choosing Texas Nissan and for taking... read more
Dropped off my car Saturday morning. No call nor acknowledgment of voicemails left. Went to pick it up at 4:45pm (they close at 5:00pm) and was told that my key fob had been lost and the service writer had been unable to find it. Needless to say NO work had been performed/completed. Had to return home to get second key out of safe. Returned to pick up my truck. I was told that they were ordering a new key fob and it would be in by Tuesday morning. Instead I received a call from the assistant manager, Shawn, stating that he ‘... read more
Business response:
We are disappointed to hear about the experience you've described. This certainly falls short of the service standards we strive to maintain. Your experience highlights areas where we can improve our communication and procedures. We take these concerns seriously and want to discuss this further with you. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss how to resolve this matter and ensure your vehicle receives the proper service it needs.
I have sent a review. The service we received was slow- my husband waited 1 1/2 hour for an oil change and tire rotation. When the service person was asked about when the car would be ready he couldn't give any information about the car. the car was returned to my husband with an oil change but no tire rotation. He was told to return on the following Tuesday for the tire rotation. We received very good service with our previous car but the service we have received was unacceptable and we will not return. Please stop sending ... read more
Business response:
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration with the extended wait time. It is concerning that the service took much longer than expected and that you were unable to receive clear information about your vehicle's status. Your feedback helps us identify where we can improve our service processes and communication. We would appreciate the opportunity to discuss this matter further. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we ... read more
Easy Easy but did not like 3% credit card fee Easy but I did not like having to pay an extra 3% for using a credit card.
Business response:
Thank you for taking the time to share your experience with us. We are elated to hear that you found the process straightforward and simple. We understand your concern about the credit card processing fee, and we appreciate you bringing this to our attention. Your feedback helps us better understand how our policies affect our valued customers. We are grateful that despite this concern, you still had a positive overall experience.
I dropped off my vehicle to get a detail which they said would take up to 5 hours, and then when I got a text saying it was ready I drove an hour to get it and it wasn't even detailed at all. Everything looked the complete same as when I dropped it off.
Business response:
We are sorry to hear that you are unhappy with the detailing service you received. We understand your frustration. This experience certainly did not meet the standards we strive to provide. Your feedback is invaluable to us as it helps us identify areas where we can improve our service quality and communication. We would appreciate the opportunity to discuss this with you directly. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can explore how to resolve this matter properly.
Oil change ptocess was goodPl other than running behinf schedule w appointment. However, I also have a popping noise tgat was reported same time that has yet to be repaired 2 mths later. Very Poor communication. Vehicle still not repaired. Status of process slow moving...no rental available. Extremely poor communication.
Business response:
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration. Your feedback is important to us, and we take these matters seriously. We want to ensure that all service issues are addressed promptly and that our customers are kept informed throughout the repair process. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss your specific situation and work toward a resolution for your vehicle's repair needs.
The sales manager kept manipulating the numbers in his favor by changing the listed price of the car to offset the dealership charge .
Business response:
Thank you for sharing your feedback. We are concerned to hear about your experience regarding the pricing discussion during your visit. Our aim is to ensure a clear and transparent process for every customer. We would like to review the details of your conversation with you directly. Please contact our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com so we can address your concerns.
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,537 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open at 7:00 a.m.