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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Bait and switch internet pricing. Poor communication from salesman and sales manager. Unprofessional wait time and car not prepared appropriately
Business response:
Thank you for bringing this to our attention, and we understand your frustration. We recognize that clear communication and proper preparation are essential parts of providing quality service, and we are sorry to hear that you feel this way about your experience. Your concerns about the wait time and vehicle preparation are important feedback that help us identify areas where we can improve. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our General Manager... read more
Waiting for an oil change to be completed shouldn't take over 2 hours especially if an appointment is scheduled
Business response:
Thank you for bringing this to our attention. We understand your frustration, as this situation is certainly not the efficient service experience we strive to provide. Your time is valuable, and we take your feedback seriously as we work to improve our service timing and scheduling processes. We would appreciate the opportunity to discuss this experience with you directly and work toward a better solution. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address your concerns properly.
Although the employees are nice, the wait is ridiculous. You arrive at 10:45 for an 11 am appointment, and you’re told your car should be ready by 12. Then before you know it, you’re told the team is behind and it will take an hour more. The car wasn’t ready til after 2 pm. The entire lobby was full of customers saying they would not be returning due to the same wait.
Business response:
We are sorry to hear that you feel this way, and we understand your frustration. Your experience is concerning to us, and we recognize that lengthy waits can be disappointing for our customers. We value feedback like yours as it helps us identify areas where we can work to improve our scheduling and communication processes. We would appreciate the opportunity to discuss your experience further and work toward a better solution for future visits. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we ca... read more
Waited over an hour for finance person when everything should have been done before we got there. Very surprised we weren’t offered any water or coffee by our sales person while we waited.
Business response:
Your feedback has been noted and we understand your frustration. Your experience highlights areas where we can improve our service delivery and customer care. We would appreciate the opportunity to discuss your concerns further and ensure a better experience in the future. Please contact our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com so we can address these matters directly.
Terrible customer service. I gave 1 star because there wasn’t a zero star choice. My car leaked back in 2022 and I had to have Nissan fix the drains around my sunroof and pay thousands of dollars. Car started leaking again a few weeks ago and AGAIN I had to pay thousands of dollars to have the drains repaired. Carpet was soaking wet and mildewed. I took it to have it detailed for $400 . A few days ago it rained and once again my car leaked and everything in the car was soaking wet. I call NIssan Monday morning 10/27/25 at 8a... read more
Business response:
We are disappointed to hear about your ongoing concerns, and we understand your frustration. The situation you've described does not reflect the level of support we strive to provide our customers. We take your feedback seriously, and we appreciate you taking the time to share your experience. For further assistance with this matter, please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can work together to address your concerns.
Pathfinder 4 visites same issue, last time stay there for more them a Week can’t find the problem. He said need dismantle the engine or put a new one. Your product not relaible…
Business response:
We are sorry to hear that you feel this way about your experience. We understand your frustration. Your feedback is valuable to us as we work to improve our service process. We would appreciate the opportunity to discuss your experience further and see how we can better assist you. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address your concerns directly.
Battery warranty wasn't honored. I bought from there and was installed there but because it was nissan genuine battery in sister company infiniti-policy was not to honor it
Business response:
Easily been going to this dealership for 20 years and bought multiple cars and it was based on the support i got. New support management has ended my devotion over a $250 battery. Bought a Nissan battery from them and installed by them. It died and was still under warranty. HOWEVER, policy says that Nissan battery warranty is only applicable if in a Nissan. I have the luxury brand infiniti that i bought from them used. This was not clear when purchased so i asked the to honor it this time. NO. I offered to pay $200, NO. I me... read more
V was great. However, I was extremely disappointed that the service department did not have the parts to fix my vehicle (nor did they have an ETA for me on when they would have them).
Business response:
Your positive experience means a lot to us, and we appreciate you taking the time to share your feedback. If you would like to discuss anything further, please contact our Service Director, Clint Givens, at Cgivens@vtaig.com. Thank you!
Price gouging and unethical attempt to add in a hidden fee. Myself and 3 others when picking up their cars had to fight hidden unethical last minute fees.
Business response:
We are disappointed to hear about your concerns, and we understand your frustration. Transparency in our pricing is something we take seriously, and we want to ensure every customer feels confident about their financial commitment. Your feedback helps us identify areas where we can improve our communication. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address your specific concerns directly.
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,537 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open at 7:00 a.m.