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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Didn’t solve my problems after coming in 6 times and wasted so much of my gas and time.
Business response:
We are sorry to hear about your experience, and we understand your frustration. The situation you've described falls far short of the service standards that we strive to provide. We would like the opportunity to discuss this further and work towards a resolution. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can work together to find a solution.
Waited too long Waited too long, felt like a burden Waited 30 mins before I was helped
Business response:
We value your input regarding your recent visit with us. Your time is valuable, and we strive to provide prompt service to everyone who visits our dealership. We are committed to improving our response times and ensuring that every customer feels welcomed and prioritized from the moment they arrive. Your feedback helps us identify areas where we can enhance our service standards. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss your experience further and work toward a better out... read more
The service was mediocre at best. The employees were not very helpful and could not answer basic questions. I am dissatisfied with the car and the dealership as a whole. I will not be purchasing another Nissan and my family has bought 4 cars from there.
Business response:
Your feedback is invaluable to us. We recognize that the level of service you experienced fell short of your expectations, and we would appreciate the opportunity to discuss your concerns further. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can work toward a resolution.
Less than 50miles away. Check engine light comes on. Poor product! Reset light & sell.
Business response:
It's unfortunate to hear about the difficulties you experienced with your recent purchase. We understand your frustration. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com so we can address your concerns directly.
Part back ordered and have yet to hear back from her. Been since Nov 6th.
Business response:
Thank you for sharing your concerns about the extended wait time for your back-ordered part. We understand your frustration. Your experience falls short of the service standards we strive to maintain. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can look into your specific situation and provide you with a clear update on your order status.
Made appointment that ended up confirming there was a known issue. Second appointment made to fix issue, never got put on the books and I was turned away. Third appointment final fixed issue. Separate parts order I was told 7-10 days, at third appointment 11 days after paying for order, part was not available and no one could say when it would be available.
Business response:
We’re sorry to hear that your recent experience involved multiple visits and unexpected delays. We understand how inconvenient it can be when appointments aren’t properly reflected and when parts do not arrive within the expected timeframe. Thank you for sharing what happened — feedback like yours helps us identify areas where our processes can be strengthened. If you would like us to review this situation further or assist you with the outstanding part order, we’re ready to help. Please contact our Service Director, Clint G... read more
Took one hour to take my car and start service. Advisor did not register our car for service, someone else had to do it for him. I was never given any updates. My car was not even washed until I finally found Quay and he said he would do it when he was finished. He started yelling at me when I asked what happened that the service took too long and he said he had a million things to do. Every time I attempted to speak he would basically told me to shut up and if I had a problem to talk to his manager.
Business response:
We’re disappointed to hear that your recent visit didn’t reflect the attentive and organized experience we aim to deliver. We understand how frustrating it can be to wait without communication and encounter challenges when seeking information about your vehicle. We appreciate you sharing these details, as feedback like yours helps us improve the level of service we provide. If you would like us to look further into what happened or need additional assistance, we’re here to help. Please contact our Service Director, Clint Giv... read more
Experience was not good. Robert had issues communicating with eFleet and myself regarding my vehicle. I had to contact eFleet myself to get things moving, a task Robert should have done. In addition, Robert documented they could not recreate the noise I was hearing when applying the brakes but as soon as I took it from the dealership, it made the same noise I was hearing before. All of the vehicle's problems I came in with were not addressed and now will have to take the vehicle somewhere else for service. Robert kept saying... read more
Business response:
We are concerned to hear about the difficulties you experienced with your service visit. Your feedback is important to us and we understand your frustration. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss options for resolution to your concerns.
Dealership is becoming a little scarce on help. Appreciated the service yesterday, but I see that when you have a sick employee that shouldn’t be there they should be able to go home or not come in at all.
Business response:
We are glad you appreciated your service, and appreciate you taking the time to share your perspective. Thank you for sharing your experience with us.
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,537 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open at 7:00 a.m.