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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Ray was great but it did take 4hrs for me to get my car that is way too long for a service appointment especially when the car has no real issue.
Business response:
We take your feedback seriously and understand your frustration. The situation you've described falls short of the efficient experience we strive to provide. We are sorry to hear that you feel this way about your visit, and we appreciate you taking the time to share this concern with us. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss your experience further and work to prevent similar delays in the future.
Yesterday’s experience was very poor. Even you send me coupons I am not going to come back for service in this location.
Business response:
It's unfortunate to hear that your recent visit did not meet your expectations. We would appreciate the opportunity to discuss your experience in more detail and work toward a resolution. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address your concerns directly.
I went to the dealership to test drive a car. The salesperson after a few customary questions started with a lecture on how its wastage of his time to show the car. I had to just leave the dealership instead of discussing more with such a sales person.
Business response:
We are concerned to hear about your experience and would appreciate the opportunity to discuss this further. Please contact our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com so we can address this matter properly. Your feedback helps us improve our service, and we value you taking the time to share your experience.
Spend 4 hrs just for oil change the service its bad its terrific seat for 4 hrs
Business response:
Thank you for sharing your concerns about your recent service experience. We understand your frustration about the lengthy wait time you experienced during your visit. This is certainly not the standard we aim to provide, and we are sorry to hear that you feel this way about the time spent at our facility. Your feedback helps us identify areas where we can work to improve our service efficiency and customer experience. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please... read more
If you say something, do it. Don’t make excuses. There are many dealerships in Grapevine.
Business response:
Your concerns are noted and we understand your frustration. We recognize that reliability and following through on our word are essential to building trust with our customers. We are sorry to hear that you feel this way about your experience. Your feedback helps us identify areas where we can work to improve our service standards. We would appreciate the opportunity to discuss your specific concerns further. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can work toward a resolution.
This dealership has completely lost my business, new ownership group and management have ruined what used to be a great place. Nissan themselves have now lost my business for life. The technician and service department immediately went for the most expensive option of replacing a transmission instead of a repair option for TCM and/or speed control sensor that the error code was showing for. I have been a lifelong Nissan person and will never own another or recommend them to anyone, ESPECIALLY this dealership.
Business response:
Thank you for taking the time to share your experience. We understand your frustration. Your feedback is important to us, and we want to ensure situations like this are addressed properly. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss your experience in detail and work toward a resolution.
They sold me an expensive car that needs work. I won’t recommend this location to anyone! Not only did ya’ll sell me a messed up car, took two days to get the keys after I had already paid for the whole car
Business response:
We are concerned to hear about your experience. The situation you've described is not the standard we strive for. Your feedback is important to us as it helps us identify areas where we can improve our processes. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com so we can address your concerns directly.
Took 3 hours to do a tire rotation and an oil change. Should not of taken that long. 0/5 stars.
We had to bring my daughter's car in to have the engine replaced. However, we had to bring it back immediately afterwards two more times for them to get it working without engine warnings.
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,537 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open at 7:00 a.m.