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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
No updates on car and no customer service. I waited 2.5 hours Just not the service I was expecting
Business response:
We are disappointed to hear that you feel this way about your experience. We understand your frustration. Your time is valuable, and we recognize that we did not meet your expectations during your visit. We would like the opportunity to address your concerns directly and work toward a resolution. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss your experience further.
Purchased upfront a 5 oil change package get one free. My next and final prepaid scheduled oil change I arrived 200 miles before expired mileage and two months early per Nissan sticker on my windshield to ensure no issues and was told the package expired last month, it will cost $90.00! Last oil change the technician assured me that as long as I come in before miles on Nissan sticker they would honor the package. Not true! This technician said no, oil change will be 90.00 do you want the oil change? There’s a “Nissan Custome... read more
I requested Zatek appointment, oil change and tire rotation picked up six hours later told me the bill was 80 knowing tire rotation is an extra 30. When I asked why about the rotation he stated it's included but it was not on transcript and I verified by remember my tires and there placement.
Not the greatest with the financial advisor. Try to trick me into a more expensive financing, I'm glad I caught it on time.
Dont text a request for survey at 8am on a Sunday or any other day.
I am formally lodging a serious complaint regarding the conduct of Robert Sweeney and his supervisor, whose actions demonstrate clear dishonesty, misrepresentation, and unethical billing practices. When I questioned why a complimentary car wash was not provided after paying in excess of $1,300 for service, Mr. Sweeney falsely stated that the vehicle had already been washed—an assertion that was patently untrue. I was initially provided with one estimate, only to be charged additional amounts without transparent disclosure or... read more
Business response:
Thank you for bringing these serious concerns to our attention. We take allegations like these with the utmost gravity. This does not reflect the standards of service that we strive to provide. We would like to address this with you directly. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com at your earliest convenience so we can work towards a resolution.
The complimentary car wash was very poor. Additionally, the dealership did not install the front license plate, which resulted in a police warning. When I asked them to install the front plate during my oil change, I was told they sell vehicles as-is and they refused to address the issue.
Business response:
Thank you for bringing this to our attention. We are sorry to hear that you are not satisfied with your experience. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss your experience further and work towards a resolution.
This used to be my go to shop! Always taken care of always great people to help. I know things change and people move on, but it’s not like it used to be. Service was done well, but just miss the friendly attentive people.
Business response:
Thank you for being such a loyal customer over the years. We truly appreciate your honesty. While we are glad the service on your vehicle was done well, we are sorry to hear we missed the mark on the friendly and attentive feel you’ve grown to expect. We are currently in a season of growth with some new faces, but our goal is to get back to that 'go-to shop' feeling you love. We hope you'll stick with us as we build those new relationships! To discuss your experience further, please reach out to our Service Director, Clint G... read more
Very poor they did not seem to know what they were doing and what I need them to work on
Business response:
Thank you for sharing your feedback. We are very sorry to hear that you feel we missed the mark and that there was confusion regarding the work needed on your vehicle. This is not the standard of expertise we strive for. We would appreciate the chance to look into your service record and discuss a resolution. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss this further.
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,883 reviews.
When is Texas Nissan open?
Texas Nissan is open now. It will close at 8:00 p.m.