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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Worst service i ever had. Wish I could give -5 stars. Never go there, these people will rip you off. There are plenty of Nissan dealers around who puts their customers first.
Business response:
Your feedback is invaluable to us and we understand your disappointment. Your experience falls short of the standards we strive to maintain, and we are committed to improving our customer service approach to ensure every visitor feels valued and respected. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss your experience and work toward a resolution.
Good service. Good communication. I I I I I I I I I I I I
Business response:
We are overjoyed to hear about your positive experience with our team. Your feedback about our excellent service and clear communication means so much to us at Texas Nissan. We work hard to ensure every customer feels valued and well-informed throughout their visit. Thank you for taking the time to share your thoughts - it truly brightens our day to know we met your expectations.
disgusting employees who care more about your sexual life than you buying a car. Joel is an xxx and needs to be fired. a Disgusting person.
Business response:
We value your input and understand your concerns. Your feedback is taken seriously, as we strive to maintain a respectful environment for all customers. We want every person who visits our dealership to feel valued and treated with professionalism throughout their car buying experience. Please contact our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com so we can address this matter directly and work toward a resolution.
No attention to details. Missed opportunities to make purchase special, complete, and fully completely memorable
Business response:
It's regrettable to hear that we didn't provide the level of care and attention you expected. We understand how important it is to make every customer interaction meaningful and thorough. We value your feedback as it helps us improve our service for all customers. Please contact our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com so we can discuss your experience further and work towards a resolution.
It was already a bad day. My fob got vacuumed up at the car wash and could not be found. Since the car was still run ing, I went to the Dealer in Denton that referred me to Irving because they had a fob. Several calls were made both to confirm they had the part, and that they would reserve it for me for an hour. Before that w as accomplished, we arrived at the dealership. It took about 15 minutes to get ud checked in. An hour and 15 minutes in a sparse waiting area, i get a text that the vehicle inspection showed no deficien... read more
Business response:
Thank you for sharing your experience, and we understand your frustration. Your feedback helps us improve our processes for similar urgent situations in the future. For further assistance, please contact our Service Director, Clint Givens, at Cgivens@vtaig.com.
Truly awful experience. They backed out of a commitment to rotate my tires for free if I bought the tires from them. For some reason couldn't do a transmission flush so they offered a drain and fill but in the end didn't do it. When I picked up my vehicle the check engine light was on. Just a customer service fail all around.
Business response:
We take your feedback seriously and understand your frustration. Your experience falls short of the standards that we strive to maintain. We would appreciate the opportunity to ensure these issues are properly addressed. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss your experience and work toward a resolution.
I went for an oil change and tire rotation, they ended up being more things that were found, which was totally fine, but the communication was the issue. I was told I could text that number and I was given a number to call however, I called multiple times and texted multiple times and received no communication. Ultimately this resulted in me, not having a ride organized and having to Uber, which was very disappointing. The service itself that was done to my car was not bad but the communication from the facility was so I wou... read more
Business response:
We regret to learn that you feel our communication fell short during your recent service visit. We understand your frustration. What you've described is concerning, and we would appreciate the opportunity to discuss this matter further and work toward a better experience. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address these concerns directly.
The dealership must be in trouble, they seem to be making it up in the service dept. The price for anything is no longer what you pay, there are all of sudden a bunch of fees tacked on at the end. I for one are tired of it. I am looking for a different location for service.
Business response:
Your feedback is incredibly valuable and we understand your concerns about service pricing transparency. We recognize how frustrating it can be when additional fees appear unexpectedly during the service process. Your experience with pricing clarity is something we take seriously, and we want to ensure our customers feel confident about service costs from the start. We appreciate you taking the time to share your perspective, as it helps us identify areas where we can improve our communication about pricing and fees. Your lo... read more
Our problem was not fixed. Still have issues with computer screen not coming on but they could not duplicate the issue while our vehicle was there for several days.
Business response:
We are absolutely thrilled to hear about your wonderful experience with our service team. Your feedback about working with such a knowledgeable, trustworthy, and friendly service advisor truly brightens our day. It means the world to us when customers feel blessed by the quality of service they receive. We're delighted that you had such a positive experience during the holiday season and appreciate you taking the time to share your kind words. Your satisfaction is what drives us to continue delivering exceptional automotive ... read more
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,883 reviews.
When is Texas Nissan open?
Texas Nissan is open now. It will close at 8:00 p.m.