Texas Nissan

Business response:

Thank you for your longstanding loyalty and trust in our dealership. The fact that you've chosen us to service five of your vehicles is a tremendous honor and speaks volumes about the consistent quality of service we provide. Your review confirms our commitment to maintaining excellent, kind service that keeps customers returning over multiple vehicle purchases and leases. We deeply appreciate customers like you who have made us a trusted partner in your automotive journey. Our goal is always to deliver the high-quality, pro... read more

Business response:

Thank you for your positive feedback highlighting the professionalism of Samantha and our commitment to meeting promised timelines and pricing. We strive to ensure that every customer interaction is transparent, reliable, and delivers exactly what we commit to providing. Your confirmation that everything was completed precisely as discussed demonstrates our dedication to maintaining clear communication and following through on our commitments. We appreciate customers like you who recognize and value straightforward, honest s... read more

Business response:

Thank you for your review and for highlighting Elix's helpfulness during your purchase! We're glad to hear that he assisted you effectively as you navigated the buying process, especially considering the added complexities of being from out of state. We understand that paperwork can sometimes take a bit longer, and we appreciate your patience and understanding. Our goal is always to ensure everything is handled thoroughly and correctly, so our customers can drive away feeling confident in their purchase. We hope you enjoy yo... read more

Business response:

Thank you for sharing your first service experience with us! We are delighted that your initial visit was positive, characterized by good and kind service. As a first-time service customer, your comfort and satisfaction are especially important to us. We aim to make every customer feel welcome and well-taken care of, and we're pleased that we were able to meet your expectations during this important first interaction. We hope this experience sets the foundation for a long and positive relationship with our dealership. We loo... read more

Business response:

Thank you for your outstanding review! Your enthusiastic recommendation highlights her exceptional skills as a service advisor and demonstrates the high-quality customer service we strive to provide. Your commitment to returning to Samantha for future service needs is the ultimate endorsement of her professional approach. We're thrilled that she was able to exceed your expectations and provide a service experience that was not just satisfactory, but truly memorable. We appreciate team members like Samantha who consistently g... read more

Business response:

Thank you for your loyal and heartfelt review! Your decade-long commitment to our dealership is truly special, and we're honored that our personalized service and quality work have kept you coming back. We're particularly delighted that Samantha and Jose have played such a significant role in providing you with outstanding service. Their dedication reflects our team's commitment to excellence and customer satisfaction. Your long-standing trust means everything to us. We look forward to continuing to serve you with the same h... read more

Business response:

We appreciate your detailed and candid feedback! We're glad to hear your service associate has been outstanding so far and that you're optimistic about the service quality. Regarding your service for CVT fluid replacement and tie rod recall, we take these maintenance and safety issues very seriously. We want to assure you that our primary goal is to complete these services correctly and ensure your vehicle's optimal performance and safety. While we understand your suggestion about a potential discount, we're focused on deliv... read more

Business response:

Thank you for sharing your experience with us. We understand how important your time is, and we sincerely apologize for the delay in notifying you about your vehicle's completion. It's our goal to provide timely service and clear communication, and we regret that we did not meet those expectations during your visit. We appreciate your feedback and would like to discuss this matter further to ensure it is addressed appropriately. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. We value your busin... read more

Business response:

Thank you for your fantastic review highlighting Leo's exceptional service! We're thrilled to hear that Leo went above and beyond, providing excellent customer service, frequent updates, and a pleasant experience. Leo's commitment to outstanding customer care is exactly what we strive for, and we appreciate you taking the time to recognize his efforts. We look forward to serving you again in the future!